Ghosts of Christmas past: Helpdesk horrors

Summary: The festive season is the right time to look back at those troubling manifestations that continue to haunt helpdesks, says Jack Wallen

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Cat hacker on laptop

7. The hacked network
At some point, your company network will be hacked. The consequences depend on a lot of variables. But the most important thing is to be prepared. Have a disaster plan that includes security breaches — not just hardware failure. But instead of just relying on a recovery plan, make sure your protection is as strong as it can be. Ensure updates are applied, all security rules are checked, and all security hardware is up to scratch for today's attacks.

Image credit: Wabisabi2015/Flickr

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Topic: IT Employment

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