Google: Your Nexus 7 will ship this week or next

Google: Your Nexus 7 will ship this week or next

Summary: Lots of people are anxiously waiting word on when their shiny new Nexus 7 tablet will be shipping, while others are already receiving theirs. This is the official word from Google as of today.

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TOPICS: Google, Tablets
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Google Nexus 7 tablet

I can't remember being as anxious to receive a new gadget as I am to get my Nexus 7 tablet. Word has started hitting the social networks that some are receiving their Nexus 7 already, while others are hearing nothing. 

I just received this welcome news from Google about my shipment:

Hello,

We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet and are shipping them as quickly as possible. If you placed your order by July 11, it will ship this week and we’ve upgraded to overnight shipping so it arrives sooner. Orders placed after July 11, will ship next week with overnight shipping.

If you’d like more detailed information on device shipments, please reference our online Help Center http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319

Thanks for your patience. Your Nexus 7 will be on its way soon.

The Google Play Team

From the Google site referenced above, here's how order fulfillment will go for other countries:

In the US:

We’ve shipped all standalone Nexus 7 8GB orders (e.g.: those without a case, charger or Nexus Q). By the end of day on July 19 (PDT), we will have shipped all standalone Nexus 7 16GB orders placed through July 11 (PDT), and upgraded these orders to overnight shipping. We will process the remaining standalone Nexus 7 16GB orders by the end of next week with overnight shipping.

If you ordered your tablet with a case, charger or Nexus Q, your Nexus 7 will ship this week with overnight shipping, in some cases ahead of the rest of your order. But don’t worry, the rest of your order will be on its way soon.

In Canada:

We’ve shipped all Nexus 7 8GB orders. We are in the process of shipping Nexus 7 16GB orders and will ship them in 1-2 weeks.

In the UK:

All Nexus 7 8GB orders will ship by July 20 (BST). All Nexus 7 16GB orders placed through June 30 (BST), will ship by July 20 (BST). The remaining Nexus 7 16GB orders will ship next week.

In Australia:

All Nexus 7 8GB and Nexus 7 16GB orders will be fulfilled by the end of day on July 19 (AEST) and will arrive in 3-5 days.

 

Topics: Google, Tablets

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17 comments
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  • disappointed

    After reading all the fuss with gamestop having unit available without that extra $20 shipping charge, and getting frustrated, it was comforting (as of the morning of the 17th and most of the day) to read on google's play page that all pre-orders would ship by the 17th, all day long, "shipping on the 17th", it is very DISAPPOINTING to get an email saying that my pre-order would be delayed for a few more days.
    It is also frustrating that the Nexus-7 order page now says orders will ship in 3 to 5 days; means that my pre-order might arrive one to two days earlier than if I had waited to order the gadget now.
    Argg!!
    jobross
  • disappointed

    After reading all the fuss with gamestop having unit available without that extra $20 shipping charge, and getting frustrated, it was comforting (as of the morning of the 17th and most of the day) to read on google's play page that all pre-orders would ship by the 17th, all day long, "shipping on the 17th", it is very DISAPPOINTING to get an email saying that my pre-order would be delayed for a few more days.
    It is also frustrating that the Nexus-7 order page now says orders will ship in 3 to 5 days; means that my pre-order might arrive one to two days earlier than if I had waited to order the gadget now.
    Argg!!
    jobross
  • Super fast delivery for me

    I ordered mine from Google's play store on Friday afternoon and received it this morning (Tuesday). I am quite pleased by how fast it got here, and by the device itself. I've been playing with it all afternoon.
    paulinsf
    • I got mine quickly, too!

      Not sure what all the fuss is about, I ordered mine through Google on 7/16 and it actually came the evening of 7/17 (even though the UPS delivery notification was saying the next day, 7/18). I couldn't be more happy, it's really a cool tablet.
      speedracerxtreme@...
      • Thats the Point with Google shipping screwup

        You order yours on 07/16 and received it the next day. People who order it on 06/27 are just starting to get them. The disappointment is how Google manage to screwup such a simple task of shipping.
        tupox@...
      • Slow shipping to Canada

        I got email confirmation that mine shipped on July 24th, with a UPS tracking number. UPS says expected delivery is July 31st.... in what universe is that "2-day shipping"??
        I see that Google claims to have upgraded all of the US shipments to overnight shipping - great for you! For those of us in Canada, we've apparently either been lied to, or downgraded to extra slow shipping.
        This has not been a good online ordering experience.
        thing68
  • 7 Steps to screwing up your product release, the Google Way

    7 steps to screwing up a product release, the Google way...

    Google have done a phenomenal job at alienating a large proportion of their early adopter market by turning the product release of the Google Nexus 7 Tablet into a customer service fiasco. Here's how you can do the same thing when you launch your next technology 'must have':

    1) Launch an exciting product, at a great price, and encourage pre-orders from your key audience (keep the launch date vague for no good reason except to increase your risk of retailer premature despatchulation)

    2) Add uncompetitive postage and packing charges to the pre-order, it's a captive market, and you've got to make those profits back somewhere, right?

    3) This is the most important one, under no circumstances keep your rabidly fanatic pre-paying customers updated. Say nothing, nada, zip. That way they can spend all their time looking up rumours and talking about you behind your corporate back.

    4) In case they contact you directly with queries, ignore them completely where possible, i.e. never return contact form or email requests for updates, and where they are inconsiderate enough to telephone you, fob them off with inconsistent information.

    5) If order cancellations are requested simply refuse them because 'things are in progress' and inform customers to return the package, incurring possible restocking charges and several weeks delay of refunds.

    6) Ship to retailers and allow them to sell to the public BEFORE your pre-orders are even dispatched. Bundle the exact same bonuses with retail sales that your pre-order customers had believed were an incentive to them, and had figured helped offset the ludicrous postage charges. Let a few faithful 'fandroids' defend you but avoid any acknowledgement that there is even a problem, let alone the majority of your early adopters swearing never to buy hardware directly from you again.

    7) Spend 20 seconds coming up with a rhyming announcement that shipping has begun. Post to Twitter, do NOT communicate directly with your paying customers, and ignore the baying crowd, they'll shut up and forgive you once they have their shiny new toy, won't they! Won't they?


    For me this whole mess has taken away any of the excitement and anticipation I had for receiving the product. Google's failure to communicate throughout is simply appalling, XDA has over 1.3 MILLION people viewing the thread about this. ZDnet need to be making more of this story and challenging google to do something about it to make things right - for instance refunding the excessive delivery charges that we paid to get a product up to two weeks later than I could have from ebuyer etc.
    Simon Patrick
  • another email, lets see

    Hey, I just got another email from google. Lets see...

    "We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet from our retail outlets and have chosen to restock those retailers (especially GameStop and Staples) with our next shipments. We are thinking that we will go back to our pre-order fulfilment in another month or two depending on whether or not the incredible demand continues from our retailers. If we get a spare unit or two, we will fulfil the pre-orders based on a series of factors including number of twitter comments, negative or positive postings on news stories. We think we might ship your unit before Apple announces the ipad dual display, but advise you to wait patiently for hell to freeze over. Thanks Larry and Sergi"
    jobross
    • jobross

      Oh please, get lost. Don't you have your high resolution kiddie pad to play with?
      thrivejive
    • seriously

      Here is the thing though.
      1) I pre-ordered from google thinking that would provide me with a nexus-7 within a day or two of release.
      2) It cost me $20 extra due to google charging for shipping.
      3) After gamestop/staples et al. have the product in store ready for purchase, google's play page was saying that pre-orders would all ship by the 17th.
      4) Google does not allow the cancellation of a pre-order can.
      5) at the 17th, right at 5:00pm (PDT) google then says an email saying that fulfilment will be delayed. Google's play page says that these will ship by the 19th.

      I am more than a little sceptical that google will actually make the revised date. And if they do, I end up paying more money for slower fulfilment.
      jobross
  • Fastest I received anything

    i ordered my nexus on friday evening and it was shipped on monday evening, and was surprised to see it arrive at my door on tuesday morning. was really sad to pay the shipping but the speed at it which i got the nexus, i have no complaints.
    SrinathS84
  • Got mine today

    Yeaaa! Got mine today and I know it sucks for you guys who have to wait, but it is worth it. it is not Google's fault that Gamestop ignored their street date. Anywho, once you have it the wait will be a distant memory. Good luck.
    Eric Richardson
  • Mine Has Arrived!

    I got mine today but then I pre-ordered the very day they went on sale. Wasn't real happy about the excessive shipping charges but I sure love the tablet. It's blindingly fast and responsive. I'll be honest, getting my hands on the tablet took away any of the negative feelings I was having. Good luck to all who are still waiting and I hope you, like me, will find that it was indeed worth the wait!
    wtripp08
  • Figures are better than iPads

    Apparently the sales figures of the Nexus 7 are somehow better than those of the iPad in its first days http://www.newsgrape.com/a/CnMV0o0N4R4YCU6hWskXuw/nexus-7-surpasses-ipad-sales-by-about-60/ Don't really know what to think about that.
    Mark Acker
  • Got mine..

    I got mine yesterday and as of today, I'm so far kind of disappointed with it. I find that unless you're already familiar with Android, it's really easy to get lost in the middle of all the mess. So far most of the apps I wanted to try don't work with the device yet. Books are outrageously expensive.
    I like the device, but I guess I have a lot to learn and get used to, before this little screen makes any sense to me.
    BR999
  • Can't wait

    My Nexus 7 came yesterday, 7/18/12. I should say my wifes Nexus came yesterday. It's her birthday gift and her birthday isn't until August. So I'm going nuts waiting to check it out, I mean for her check it out??? . Oh Well, a couple weeks.................................
    firestpr111
  • still don't have it

    My preorder of a nexus 7 16gb, placed on July 4th has never shipped. When I set up google wallet, I used an AMEX card (third biggest card in the US). When google-play sent the order over to google-wallet to cehck if the card was good, AMEX put a hold on the transaction as being potentially fraudulent. Still on July 4th, I authorised this pending charge. On July 18th, google-play told googgle-wallet to charge my order, google-wallet got a transaction declined from AMEX (again for potential fraud), google-wallet sends an email explaining that the transaction got declined. Within 45 minutes, I authorized the charge with AMEX, told google-wallet to resubmit the charge, and google-wallet confirmed that the charge was now authorized (no actual charge was made). Google-play never checked again with google wallet. My order shows as complete, but nothing has ever been charged and nothing has ever been shipped. I submitted a general query to google customer service asking "where and when" will my order ship. I got a reply today saying that they have fixed the problem with AMEX declining charges, but nothing about when my order will ship.

    Ijects!
    jobross