Google: Your Nexus 7 will ship this week or next
Summary: Lots of people are anxiously waiting word on when their shiny new Nexus 7 tablet will be shipping, while others are already receiving theirs. This is the official word from Google as of today.
I can't remember being as anxious to receive a new gadget as I am to get my Nexus 7 tablet. Word has started hitting the social networks that some are receiving their Nexus 7 already, while others are hearing nothing.
I just received this welcome news from Google about my shipment:
Hello,
We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet and are shipping them as quickly as possible. If you placed your order by July 11, it will ship this week and we’ve upgraded to overnight shipping so it arrives sooner. Orders placed after July 11, will ship next week with overnight shipping.
If you’d like more detailed information on device shipments, please reference our online Help Center http://support.google.com/
Thanks for your patience. Your Nexus 7 will be on its way soon.
The Google Play Team
From the Google site referenced above, here's how order fulfillment will go for other countries:
In the US:
We’ve shipped all standalone Nexus 7 8GB orders (e.g.: those without a case, charger or Nexus Q). By the end of day on July 19 (PDT), we will have shipped all standalone Nexus 7 16GB orders placed through July 11 (PDT), and upgraded these orders to overnight shipping. We will process the remaining standalone Nexus 7 16GB orders by the end of next week with overnight shipping.
If you ordered your tablet with a case, charger or Nexus Q, your Nexus 7 will ship this week with overnight shipping, in some cases ahead of the rest of your order. But don’t worry, the rest of your order will be on its way soon.
In Canada:
We’ve shipped all Nexus 7 8GB orders. We are in the process of shipping Nexus 7 16GB orders and will ship them in 1-2 weeks.
In the UK:
All Nexus 7 8GB orders will ship by July 20 (BST). All Nexus 7 16GB orders placed through June 30 (BST), will ship by July 20 (BST). The remaining Nexus 7 16GB orders will ship next week.
In Australia:
All Nexus 7 8GB and Nexus 7 16GB orders will be fulfilled by the end of day on July 19 (AEST) and will arrive in 3-5 days.
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Talkback
disappointed
It is also frustrating that the Nexus-7 order page now says orders will ship in 3 to 5 days; means that my pre-order might arrive one to two days earlier than if I had waited to order the gadget now.
Argg!!
disappointed
It is also frustrating that the Nexus-7 order page now says orders will ship in 3 to 5 days; means that my pre-order might arrive one to two days earlier than if I had waited to order the gadget now.
Argg!!
Super fast delivery for me
I got mine quickly, too!
Thats the Point with Google shipping screwup
Slow shipping to Canada
I see that Google claims to have upgraded all of the US shipments to overnight shipping - great for you! For those of us in Canada, we've apparently either been lied to, or downgraded to extra slow shipping.
This has not been a good online ordering experience.
7 Steps to screwing up your product release, the Google Way
Google have done a phenomenal job at alienating a large proportion of their early adopter market by turning the product release of the Google Nexus 7 Tablet into a customer service fiasco. Here's how you can do the same thing when you launch your next technology 'must have':
1) Launch an exciting product, at a great price, and encourage pre-orders from your key audience (keep the launch date vague for no good reason except to increase your risk of retailer premature despatchulation)
2) Add uncompetitive postage and packing charges to the pre-order, it's a captive market, and you've got to make those profits back somewhere, right?
3) This is the most important one, under no circumstances keep your rabidly fanatic pre-paying customers updated. Say nothing, nada, zip. That way they can spend all their time looking up rumours and talking about you behind your corporate back.
4) In case they contact you directly with queries, ignore them completely where possible, i.e. never return contact form or email requests for updates, and where they are inconsiderate enough to telephone you, fob them off with inconsistent information.
5) If order cancellations are requested simply refuse them because 'things are in progress' and inform customers to return the package, incurring possible restocking charges and several weeks delay of refunds.
6) Ship to retailers and allow them to sell to the public BEFORE your pre-orders are even dispatched. Bundle the exact same bonuses with retail sales that your pre-order customers had believed were an incentive to them, and had figured helped offset the ludicrous postage charges. Let a few faithful 'fandroids' defend you but avoid any acknowledgement that there is even a problem, let alone the majority of your early adopters swearing never to buy hardware directly from you again.
7) Spend 20 seconds coming up with a rhyming announcement that shipping has begun. Post to Twitter, do NOT communicate directly with your paying customers, and ignore the baying crowd, they'll shut up and forgive you once they have their shiny new toy, won't they! Won't they?
For me this whole mess has taken away any of the excitement and anticipation I had for receiving the product. Google's failure to communicate throughout is simply appalling, XDA has over 1.3 MILLION people viewing the thread about this. ZDnet need to be making more of this story and challenging google to do something about it to make things right - for instance refunding the excessive delivery charges that we paid to get a product up to two weeks later than I could have from ebuyer etc.
another email, lets see
"We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet from our retail outlets and have chosen to restock those retailers (especially GameStop and Staples) with our next shipments. We are thinking that we will go back to our pre-order fulfilment in another month or two depending on whether or not the incredible demand continues from our retailers. If we get a spare unit or two, we will fulfil the pre-orders based on a series of factors including number of twitter comments, negative or positive postings on news stories. We think we might ship your unit before Apple announces the ipad dual display, but advise you to wait patiently for hell to freeze over. Thanks Larry and Sergi"
jobross
seriously
1) I pre-ordered from google thinking that would provide me with a nexus-7 within a day or two of release.
2) It cost me $20 extra due to google charging for shipping.
3) After gamestop/staples et al. have the product in store ready for purchase, google's play page was saying that pre-orders would all ship by the 17th.
4) Google does not allow the cancellation of a pre-order can.
5) at the 17th, right at 5:00pm (PDT) google then says an email saying that fulfilment will be delayed. Google's play page says that these will ship by the 19th.
I am more than a little sceptical that google will actually make the revised date. And if they do, I end up paying more money for slower fulfilment.
Fastest I received anything
Got mine today
Mine Has Arrived!
Figures are better than iPads
Got mine..
I like the device, but I guess I have a lot to learn and get used to, before this little screen makes any sense to me.
Can't wait
still don't have it
Ijects!