HP sends Aust support jobs to Malaysia

HP sends Aust support jobs to Malaysia

Summary: Hewlett-Packard (HP) today confirmed that there would be "some redundancies" among the 450-strong Australian remote support team for its managed services business, as work is offshored to an HP facility in Malaysia.

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Hewlett-Packard (HP) today confirmed that there would be "some redundancies" among the 450-strong Australian remote support team for its managed services business, as work is offshored to an HP facility in Malaysia.

In a statement e-mailed to ZDNet Australia, HP said consolidation of some remote support to the Kuala Lumpur (KL) centre "will enable HP to leverage a significant investment made by the corporation, while delivering a consistent high-level of expertise at a cost base that will keep our services competitive".

An HP spokesperson declined to comment on how many of the support team would be made redundant, saying in an e-mail "we do not know how many people will be affected yet and are still working through that level of detail".

The spokesperson also said while redundancies would happen as part of the process, HP would look to redeploy staff where possible.

The jobs to be shifted are, according to the vendor, primarily low-level technical support positions currently located in Melbourne, Sydney and Adelaide. It is understood face-to-face meetings are presently underway between management and staff in those locations over the decision.

"The way a client interacts with HP will not change and high-level technical support will remain in Australia," the supplier said. The spokesperson conceded, however, that low-level support calls would be answered in KL.

The vendor said transition to the new arrangement would be completed by the "end of 2006".

The KL centre, established in 2001, has "a very high level of technical capabilities" and is compliant with the ISO9002:2000 quality management system and the BS7799 information security management system standards, HP added.

Topics: Outsourcing, Hewlett-Packard, IT Employment

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4 comments
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  • That's the last straw

    So, will hp
    anonymous
  • Rubbish

    That article is incorrect, or HP's advice is incorrect - they are not offshoring low level technicians it includes technicians of all levels - also they have an aim to get rid of almost all of these 450 strong staff.
    anonymous
  • You must work for HP to say that

    All the staff at HP have been having a laugh at this article lately... This official press release is basically the polar opposite of what their staff have been told. We're all getting laid off, if we possibly can be. The only people safe are management, and even some of them are on shaky ground. This is not to mention the overseas operations being effected by the move to KL (eg Bangalore).

    Maybe HP are concerned of the repercussions of their customer base finding out that they're about to lose their highest level techs, and the knowledge they have? Why else would HP mislead ZDNet and it's readers?

    What I don't quite understand is the lack of media coverage on this. This one small article is the only thing I've seen as yet. I would imagine that if a mining company or somthing were laying off several hundred employees you'd hear a lot more about it... But then again maybe nobody knows what's really going on?
    anonymous
  • How About Supporting Stay At Home Mums In Australia And Give Them These Jobs Ins

    I am totally outraged that this type of thing is happening and will continue to happen. I am a stay at home Mum who like many others is capable of doing this type of job and would so at a lower rate of pay to have the convenience of working from my own home office.
    Of course i will not work for $4 per hour like they do Overseas, however having a team of Australian based Customer Service Officers and the like will take your Company to greater achievements than throwing the jobs away to Overseas Slaves.
    anonymous