Summary: From next week the Indian outsourcing giant will train staff how to use applications that perform low-level, recurring IT tasks, eliminating the need for some human workers and potentially reducing IT cost by some 30 percent.
IPsoft's self-learning software automates tasks, such as diagnostics, much faster than the scripts used in traditional tools, Forrester vendor strategy analyst Fred Giron wrote in a blog post. IPsoft claims to automate at least 60 percent of level 0 and level 1 issues in a support environment, he wrote.
Infosys's Kakal said the first staff will start work with customers in the "near future", with engagements increasing as training is completed by December. It will target existing customers first, who be charged based on a project's related productivity gains.
"We have already been showcasing this solution to quite a few of our clients since the agreement was signed mid-March. The reaction has been very positive," Kakal said. "We have shifted to planning for execution mode on a couple of engagements, rest are in advanced stages and we hope to have them flow in line with our training rollout."
While Infosys's Kakal wouldn't disclose revenue projections, he expects the autonomics driven service delivery to have a material impact on the outsourcer's operations and revenue.
Livemint reported Tuesday that Infosys and IPsoft will share revenue for each project.
The tie-up could reduce the cost of IT operations by up to 30 percent, according to U.K.-based Ovum analyst Thomas Reuner. "If successful, their approach will advance more complex pricing mechanisms such as outcome-based pricing that have so far only been adopted by very mature organizations and in specific use cases," Reuner said.