iPhone 5 battery gone bad? Apple might replace it for you, for free

iPhone 5 battery gone bad? Apple might replace it for you, for free

Summary: Apple's investigations have concluded that "a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently."

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TOPICS: Mobility, Apple, iPhone
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While many of us are waiting for Apple to release its next iPhone, the Cupertino giant is still looking after people who bought the iPhone 5.

Apple's investigations have concluded that "a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently."

According to Apple the affected iPhone 5 handsets were sold between September 2012 and January 2013 and fall within a limited serial number range.

The replacement battery replacement process will be offered in the U.S. and China from August 22, 2014, while in other countries it will be available starting August 29, 2014.

To find out if your handset is affected, check out the official announcement page on Apple's website. The replacement program is available through Apple Retail Stores, Authorized Apple Service Providers, and via AppleCare.

Back in April of this year Apple identified an issue with the sleep/wake button on some iPhone 5 handsets and had a replacement program to repair that component.

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Topics: Mobility, Apple, iPhone

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9 comments
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  • It's a self initiated recall, not a perk

    Out of all tech manufacturers, I would expect Apple to be more likely to do something like this than the others in the bandwagon.

    What it isn't is a perk, unofficial long term care plan or Apple love. No different than a recall on a car, when a failure is based on a manufacturing defect, it should be replaced/repaired regardless of when it happens and when or if the warranty has runs out.

    Usually manufacturers are forced into this action or the liabilities for inaction are too great and they initiate the action themselves.

    Kudos to Apple who chose the high road before litigation was a possibility.
    skypilota72
    • Apple is an embarassment to good engineering.

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      Good point!

      My iPhone 5 needs charging more often... Ever since I took it to the Apple store for a power button repair. It took 10 days to ship it out for repair and have it returned.

      While at the store, they had the nerve to tell me my 64GB iPhone was only worth $80 trade-in value; they preferred to sell a new phone.

      I thought about that, and my wife's phone which died earlier. That iPhone 5, a 32GB iPhone had a badly-soldered memory chip cost US$280 to replace. The warranty expired two months prior.

      So, yeah, the iPhone 5 is a pretty shoddy product and from a shady company. If I was Jonny Ive's mother, I'd be very embarrassed.
      MalcolmTucker
    • Are you serious?

      Everyone I know with an iPhone has had it tethered to a wall socket or USB port since the 4s debuted and this has continued straight up through the iPhone 5s.

      They need to just cave and finally offer a battery that matches the competition.
      slickjim
  • It's a self initiated recall, not a perk

    Out of all tech manufacturers, I would expect Apple to be more likely to do something like this than the others in the bandwagon.

    What it isn't is a perk, unofficial long term care plan or Apple love. No different than a recall on a car, when a failure is based on a manufacturing defect, it should be replaced/repaired regardless of when it happens and when or if the warranty has runs out.

    Usually manufacturers are forced into this action or the liabilities for inaction are too great and they initiate the action themselves.

    Kudos to Apple who chose the high road before litigation was a possibility.
    skypilota72
  • So Sad

    There was a time when Apple used to make quality products; but, those days are long gone.
    Mujibahr
  • Samsung Galaxy battery gone bad?

    Run on down to Best Buy and pick up a replacement... grab a spare while you're there.

    Seriously, non user replacable batteries are an awful tech trend and I wish manufacturers would just stop. Samsung has proven that you can make a slim, popular phone with a replaceable battery. All phone manufacturers should follow suit.
    dsf3g
  • Why is Apple Hardware so crap

    I've never had a problem with either of my Windows Phones of and over the course of 5 pcs never had to change a hard drive. I have a friend who has had to change his Mac's HD twice.
    Blogsworth
  • Battery Replacement

    Just got off the phone with Apple Support.
    They email you a test diagnostic and once click on the link, it sent it to them t it said that mine passed their test and they wouldn't replace the battery.
    They also stated that if it were fail later they would honor it.
    To be continued.
    occupant
  • Battery Replacement

    I just got back from the Apple store after being told that I qualified for replacement. I drove 35 min during my lunch across town to sit and wait another 20 min to be told that I was there so they could order my replacement battery lol. Couldn't I have just done that when I was chatting with them about my battery an hour earlier? :P
    Godmocker