IT leaders struggling to prove business value

IT leaders struggling to prove business value

Summary: A Hackett Group study found that analytics, business alignment, and talent were the biggest issue for IT execs for 2014.


Information technology executives are aiming to become more valuable to the enterprise (and prove it via metrics), utilize data and analytics better, and revamp the talent pool, according to The Hackett Group, a technology staffing firm. The catch? IT needs to be more innovative and grow businesses amid stagnant budgets and staff cuts.

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Welcome to 2014, which appears to have the same challenges as previous years. The Hackett Group conducted a survey and study on 2014 objectives for IT leaders.

The key themes for IT execs from 150 large global companies were:

  • Budgets in 2014 are expected to increase by 1.7 percent, but staff will be cut by 2 percent.
  • Enterprise revenue growth is expected to be about 6.7 percent.
  • IT costs will need to be cut to self-fund anything innovative.
  • Traditional IT metrics don't cut it anymore. IT projects need to drive the key performance metrics of the overall business.
  • Data management, architecture, and analytics are a top investment priority.
  • IT executives aren't sure they have the teams required to drive the enterprise. IT leaders are rethinking job profiles, workforce planning, compensation, and strategy. There's a disconnect between roles required and the talent in the field.

Here's a look at the key charts.



Topic: CXO

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  • IT

    Is the enemy of innovation. They're primary activity seems to be keeping people from getting their jobs done. Thank god for Google, Dropbox, etc.
    • Wow

      You sound like someone who has no idea what they are talking about. You can't even run your lights or heat without IT now a days as those are computerized and nodes on the network.

      As a client configuration manager, just I alone have increased the performance of our existing client base by optimizing their AV, patch management, implemented remote disk defragmentation, etc. My team has implemented remote disk monitoring and client health and proactivity start backing up a system and have another system loaded before they even realize that their disks is failing. I have also reduced their vulnerabilities by building configurations profiles in Java rule sets, Adobe software, holistics and file reputations, etc. Just my team has made every single employee more productive and reduced their downtime by thousands of man hours.

      Those are just a few of the technical things we do. We also proactivity go out and react to business needs that our internal customers do not even realize they have. Just this past month I not only helped a ERP support team fix an issue but I highlighted that they had very little in place of robust testing systems and methodologies. We then built them a VDI server, setup the test clients, trained them how to use the system, and also dispensed our own testing expertise. This entire service they did not even knew to ask for but we asked them because we understood their needs better than they did.

      I could go on and on about what my single team in the whole IT department has enhanced productivity while reducing spend. And we are just a part of all of IT that do this every week, month, year.

      Rann Xeroxx
  • FYI - Research is available for complimentary download, with registration

    A quick FYI from The Hackett Group. The IT Key Issues research described here is available, with registration, at