LinkedOut: CRM companies squawk over LinkedIn's API policies

LinkedOut: CRM companies squawk over LinkedIn's API policies

Summary: Zoho and others have ended integration with LinkedIn after the business social media company decided on two developer partners in the CRM industry: Microsoft and Salesforce.


The list of customer relationship management and human resources software companies peeved at LinkedIn over API access is growing at a rapid clip.

LinkedIn changed its application programming interface policies last August to mandate that any software used for hiring, marketing or sales must be a developer partner. Now LinkedIn appears to be enforcing the changes more aggressively.

LinkedIn launching Sponsored Updates API, certified content partner program

The upshot: LinkedIn has two CRM partners for data integration: Microsoft Dynamics and Salesforce. The rest are out in the cold and more than peeved about it.

Of the CRM vendors cut out of the LinkedIn data equation Zoho is one of the bigger players involved in the lock-out. In a blog post on Wednesday, Zoho said it would discontinue integration with LinkedIn after months of talks. According to Zoho's post:

We are unhappy to announce the discontinuation of the LinkedIn integration with Zoho CRM immediately. The latest changes in LinkedIn’s Developer API agreement do not allow us to offer this integration to customers any more without strategic partnership. In the past few months, we have been trying our best to convince the team at LinkedIn but we have been unsuccessful. Recently, we received this notice from the LinkedIn API review team:

LinkedIn prioritizes whom we partner with based on strategic alignment, size of opportunity, and current needs. At this time we do not believe your product would add enough sufficient value beyond our existing products to warrant a partnership. However, given the dynamic nature of our industry, we are continuously evaluating our partnership criteria and potential partners.

LinkedIn's partner page seems to indicate that it's done vetting the CRM universe and fine with Salesforce and Microsoft as partners. There's no "apply now" button under CRM.

Zoho added that it'll focus on working with Facebook and Twitter for CRM profiles.

This hubbub has been bubbling up for months, but appears to have hit a critical mass. Companies like Nutshell and Capsule have been LinkedOut, which is a hash tag on Twitter too.

Does LinkedIn care? From a business standpoint probably not. LinkedIn can mine its own data for profits and owns a fine business based social graph. There are more returns if LinkedIn puts a wall around its data---at least in the short term.

In the long run, LinkedIn's API rules are off the mark. By closing out its data, a long list of social CRM companies are likely to simply come up with something else. Facebook also has data on the same folks on LinkedIn and could do a business version quickly if it really wanted to.

LinkedIn's API rules that have a few CRM vendors miffed.


Zoho said "we will continue to explore the possibilities of strengthening our integration with social platforms, like Facebook, Twitter and others." Let's say enough LinkedOut software vendors do the same thing. Eventually, there's a LinkedIn workaround created.

LinkedIn can do what it wants, but the API game can bite back especially if the company is only going to work with two CRM vendors. After all, it's not like companies like Oracle and SAP---two CRM players not on LinkedIn's partner list---are small fries.

And if you zoom out LinkedIn's partner program may be lacking overall. Under mobile, LinkedIn lists the following device manufacturers as partners: HTC, Microsoft, RIM, Sony. All are struggling. 

Update: LinkedIn said it has partnered with Apple and Samsung, but they aren't listed.

Topics: Enterprise Software, Social Enterprise

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  • missing something in your statement....

    you say "Let's say enough LinkedOut software vendors do the same thing. Eventually, there's a LinkedIn workaround created."

    doubtful - the information available on L-in is not available on twitter or facebook - regardless of how many go around, L-in is still the place to get the information they want.

    there is no work-around, and L-in knows it -- and that's why they are trying to maximize profits by giving exclusive access. chances are in the near future they will open a separate program for second and third tier vendors - but the exclusivity is profitable right now...

    aren't we always asking these vendors to be profitable? then we cannot complain when they do it.
  • APIs can make social

    and they can break social. LinkedIn should be very, very careful. It may find itself on the outside looking in soon enough.
  • Building a Walled Garden, Err Weed Patch

    With the stroke of a policy, LinkedIn has rendered obsolete countless person-years of integration effort and created a moat where there used to be a river of value-adding connectivity.
  • Why Doesn't LinkedIn Launch It's Own CRM?

    It would be interesting to see LinkedIn launch its own CRM. Why not? At worst it would increase user engagement. I'm on LinkedIn more than my CRM anyway. With a CRM I'd stay on more and wouldn't have to login to another site. And I search the archives of my LinkedIn mail more often these days to see where and how I connected with people. Information often not available on the CRM. Much of the core functionality/platform is already in place with LinkedIn's 'Relationship' and 'Contact Info' tabs. And I don't have to worry about contact info going out of date. Anyway, it would be nice especially for those of us that don't want or need the 90% of over-engineered functionality available on major CRMs like Salesforce and MSFT.