Microsoft delays further its iOS, Android and other mobile CRM clients

Microsoft delays further its iOS, Android and other mobile CRM clients

Summary: The good news: Microsoft is adding cross-browser support to the Q4 2012 Dynamics CRM upate coming in December. The bad news: Its promised cross-platform CRM apps are delayed again.


In addition to sharing timing and screen shots of its coming Windows 8 CRM application, Microsoft officials went public on November 1 with guidance about what's coming in the Q4 2012 service update for its Dynamics CRM products.

The Q4 update will be out in December of this year, according to a post on the Dynamics Community site. With this update, Microsoft will be tweaking the user interface of its Dynamics CRM Online and Dynamics CRM on-premises products to be more process-centric. It also will be providing "deeper connections" to Yammer -- the enterprise social networking vendor Microsoft bought earlier this year -- as well as to Skype (another of Microsoft's acquisitions).

Here's a Microsoft-supplied screen shot of what the Skype integration will look like in the Q4 update:


There will be cross-browser support in the Q4 2012 Microsoft Dynamics CRM update. But those promised cross-platform mobile Dynamics CRM clients are further delayed.

In February, Microsoft announced plans to make mobile versions of its CRM client available for iPad, iPhone, Android, Blackberry and Windows Phone devices as part of its Q2 2012 service updates. Microsoft was expecting to provide all these clients from their respective marketplaces some time between April and May 2012. In July, Microsoft revised its timetable, with officials saying the new plan was to make these clients available as part of the Q4 2012 service updates for Microsoft Dynamics CRM.

The December (Q4 2012) update will provide the cross-browser support, but not the cross-platform support, according to Microsoft execs. Cross-browser, in this case, means users will have a choice of Internet Explorer, Chrome, Firefox and Safari running on PCs, Macs and iPads.

So what about those cross-platform Dynamics CRM mobile apps? I asked for an updated delivery target. A spokesperson e-mailed me the following statement:

“Building on the updated user experience investments that we will provide in the December 2012 service update, we will be delivering native role and device-specific applications across a range of platforms and form-factors including PC’s, Windows 8 tablets, Apple iOS devices such as iPad and iPhone and Google Android tablets and phones. For the first release after the December 2012 service update we will deliver HTML5-based mobile apps for Windows 8 and Apple iPad, these apps will be targeted at sales professionals; other processes and supported devices will be added over time. We will also invest in platform and tools to accelerate development of custom mobile apps.”

In February, Microsoft officials said they'd have CRM apps for iPad, iPhone, Android and Windows Phone available in Q2 2012. The coming Dynamics CRM mobile clients/service were set to start at $30 per user, per month and supports the use of up to three devices per user.

Topics: Enterprise Software, Android, iOS, Microsoft, Windows, Social Enterprise


Mary Jo has covered the tech industry for 30 years for a variety of publications and Web sites, and is a frequent guest on radio, TV and podcasts, speaking about all things Microsoft-related. She is the author of Microsoft 2.0: How Microsoft plans to stay relevant in the post-Gates era (John Wiley & Sons, 2008).

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  • And in other news...

    ..expect a CRM client release for Windows RT to be fast-tracked.
  • CRM Mobile Client

    Was there a date given for the iPad client?

    Were there no dates given for any of the mobile CRM clients?

    Thank you.
    • CRM Online 2012 Q4 Update

      I contacted Microsoft to see when this update was installed. I didn't want to add a bunch of new users just to have the interface changed a few days later. It turns out that they will not be installing the updates at all in 2012. It has been pushed back into January 2013!

      I can't imagine why Microsoft does not share their plans with their customers more freely. I think Microsoft has missed a very big opportunity for their CRM system by keeping it restricted to internet explorer for so long. Are they hoping that their small biz customers are going to switch all of their users to windows phone and surface tablets? It makes me wonder how serious they are about competing and succeeding against Salesforce.

  • Mobile Dynamics CRM Client

    There's a great alternative Mobile Dynamics CRM Client for iPhone and Android.
    Since this application has both CRM and Outlook feature as all in one, you (just like what you do on Desktob) can copy the info from Exchange to CRM via mobile web.
  • Mobile Clients

    The CRM Mobile Clients were just OEMed versions of the products. I bet they don't ever hit the market under the Microsoft name. They will push Windows 8.