Mozilla: Enterprise has never been a focus of ours

Mozilla: Enterprise has never been a focus of ours

Summary: The head of Firefox at Mozilla has said that enterprises have never been an important focus for the open-source browser


Enterprise deployments have never been a key market for Firefox, Mozilla's director of the browser, Asa Dotzler, has said.

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Dotzler's comments were made on Thursday, in response to criticism from IT managers who said the newly accelerated Firefox release schedule was causing problems for businesses trying to keep up with the rapid pace of the browser's development. Firefox 5 launched on Wednesday, just three months after the release of Firefox 4.

"We get about two million Firefox downloads per day from regular user types," Dotzler wrote, describing enterprise downloads as "really just a drop in the bucket, fractions of fractions of a percent of our user base".

"Enterprise has never been — and I'll argue, shouldn't be — a focus of ours. Until we run out of people who don't have sysadmins and enterprise deployment teams looking out for them, I can't imagine why we'd focus at all on the kinds of environments you care so much about," Dotzler continued.

The comments were made in response to a blog post from browser and web consultant Mike Kaply, who said developers welcomed the new release schedule, but it was making life difficult for organisations.

Kaply argued that companies "simply can't" work with major browser updates every six weeks, and that there was no longer a reasonable expectation that the updates would not break web apps, as had been the case with Mozilla's old system of security updates.

His opinions were echoed by those of John Walicki, the man in charge of deploying Firefox to 500,000 IBM employees. Walicki said he had worked with teams of people for several months preparing for the upgrade from Firefox 3.6 to 4.01 in the third quarter of 2011, but that the decision to end support for Firefox 4 with the launch of Firefox 5 is a major setback.

"The Firefox 4 EOL [end-of-life] is a kick in the stomach. I'm now in the terrible position of choosing to deploy a Firefox 4 release with potentially unpatched vulnerabilities, reset the test cycle for thousands of internal apps to validate Firefox 5 or stay on a patched Firefox 3.6.x.," Walicki wrote on Kaply's blog. "By the time I validate Firefox 5, what guarantee would I have that Firefox 5 won't go EOL when Firefox 6 is released?"

The Firefox 4 EOL [end-of-life] is a kick in the stomach.

– John Walicki, IBM

In response to Walicki's worries about end-of-life support, Dotzler posted an unequivocal response.

"As for John's concern, 'by the time I validate Firefox 5, what guarantee would I have that Firefox 5 won't go EOL when Firefox 6 is released?' He has the opposite of guarantees that won't happen. He has my promise that it will happen. Firefox 6 will be the EOL of Firefox 5. And Firefox 7 will be the EOL for Firefox 6," Dotzler wrote.

Kev Needham, channel manager for Firefox, told ZDNet UK on Friday that the company's official position did not contradict Dotzler's comments. He said that, while Mozilla recognised the schedule may cause problems for companies with "effort-intensive certification policies", Mozilla is "geared toward delivering products that support the web as it is today". 

Quick to jump into the fray, Ari Bixhorn, a member of the Internet Explorer team at Microsoft, posted an open letter to Walicki on his blog. In it, he encouraged IBM to migrate back to Internet Explorer as "enterprises have always been, and will always be, an important focus" for Microsoft, and the company will "support each version of Internet Explorer as long as the latest version of Windows that it runs on is supported".

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Topic: Apps

Ben Woods

About Ben Woods

With several years' experience covering everything in the world of telecoms and mobility, Ben's your man if it involves a smartphone, tablet, laptop, or any other piece of tech small enough to carry around with you.

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  • F'ing absurd! I expect at least a good year of support for any product version; longer if it still reasonably works as intended. Repeating compatibility problems every 3 months because Mozilla wants to winning a highest version pissing match isn't acceptable.
  • Maybe companies need to write their apps in a way that keeps up better and meets standards. Microsoft let companies put bandaids on hack programming jobs for so long that many web developers got away with writing bad code. I do feel your pain our company approved use of FF 3.13 and have not approved ANY of the widely used extensions. Firefox will be FF 13 before they approve FF3.16. That same group has just upgraded to IE7. Many of their web pages fail for IE7.
    At home I was never happy with FF 4 but was very happy with FF5 beta. The only problem I had was extensions not being updated I think the rapid upgrades make some extension developers get off their I will do it tomorrow or they get left behind. I noticed the move to FF 5 went much smoother the from FF3 to FF4. I think it because they brought their code up to date and got rid of the bandaid code when a version lasts for several years.
  • I was shocked when I read Dotzler's statements. To discard and disregard Enterprise, as he has so clearly stated, is shameful and surely will have negative implications on the adoption/acceptance of open source software in the Enterprise for reasons already cited; i.e. putting long term trust (faith) in a secure future of community developed software.

    Own goal for Firefox.

    Notwithstanding these comments I had been disappointed with the performance of Firefox prior to recent updates and have commented before. So Dotzler's statements and Firefox's poor performance taken together are a self indictment of Mozilla itself.

    The Former Moley
  • I switched to's much better than FF4. Sites didn't break, so I hope these enterprises would find that out sooner or later. I also doubt the impact of an open-source browser's release schedule on dampening enterprises' moving into using more open-source software. Open source is not just about the web browser after all. An IT department should be more adaptive nowadays, or have they forgotten a certain software company's release/update schedules?
  • Am I the only one who don't want updates of my software all the time, and requires them to stay the same for at least 5 years (I would prefer 10 years)? I don't want to get a new car each year either.