NSW opposition: Govt 'doesn't get' IT

NSW opposition: Govt 'doesn't get' IT

Summary: In a blog posting today, NSW Opposition Leader Barry O'Farrell slammed the state government, claiming that it has missed the opportunity to use IT to "revolutionise" the delivery of its services.


In a blog posting today, NSW Opposition Leader Barry O'Farrell slammed the state government, claiming that it has missed the opportunity to use IT to "revolutionise" the delivery of its services.

"The NSW Labor Government after 14 years in power just doesn't get it," O'Farrell said in the Microsoft hosted "Government Affairs blog".

"I'm a believer in the power of IT improving the relationship between government and people — I've had a website since 1998 and these days I'm an active tweeter," O'Farrell wrote to establish his credentials.

The opposition leader bemoaned the lack of online transactions for government services like public transport ticketing and advocated the development of a "one-stop" government website.

"That means investing in IT to allow the government to act as one coordinated organisation," suggested O'Farrell, using the example of a consumer renewing a fishing licence and a driver's licence on the same website to illustrate his utopian vision.

"The great misconception is that IT is simply a way to replicate offline transactions — online — at a more efficient and cheaper cost. However, it's actually an opportunity to rethink how we transact in the first place," he added, claiming that a "one-stop" website for transactions would make NSW a "smarter" state.

Topics: CXO, Government, Government AU

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  • No MP seems to Get it

    Bangs head against wall/. Perhaps Barry if you stopped twittering you could come up with a policy document that said something other than privatise, privatise, privatise.

    Renewing your drivers license and fishing license and whatever other license the ever increasing burden of state regulation and revenue collection decides to impose. How about we remove the need to license casual fisherpeople and solve the problem that way. IT could still provide a report on the number of people not licensed for fishing so there are still sweetheart deals available for contractors and opportunities for MPs to display their ITness. The report could even be put up on an expensive web site.

    Once we demonstrate that IT could still play a role in the solution of non problems, maybe we could take it further. Removing stamp duty and the other taxes that were supposed exit stage left when we got the gst rather than stupid proposals to tax the family home. I would like to see bicycle helmets become voluntary and I would also like to play with fire crackers again. Perhaps the police could also enforce the keep left law on our roads or speed limits in suburbs.

    Barry, there are so many problems that require simple solutions - stopping the governments obsession with protecting ourselves from ourselves and going back to doing what they should be doing, providing a playing field that fosters innovation and rewards success without demonising failure while setting a legal baseline for entities to interact upon. Apart from the basics we really dont need you. Perhaps thats the another opportunity for an IT angle. A report that measures how much the government is doing that is unnecessary or destructive.
  • give me a break

    After working government for over 20 years I am yet to meet a politician that gets IT beyond the last shiny toy shown to them from their last overseas trip. Yes it is as bad as that.

    Barry, IT is more than Twitter and having a website. My son has both and he's 14, then again he can't do a worse job than a pollie.

    Technology is not so much the problem the real issues lie in people, process and chronic under investment coupled with a total lack of a coherent strategy.
  • Agree

    I agree with your comment - the people that pick technology are all to easily seduced by the vendor smoke and mirrors.

    Suppose even if they selected more 'collaborative' or 'useful' technologies they would not make the hard choices related to the impact of new information delivery systems in terms of org structure, people, processes, etc.

    The same lack of understanding exits at the Federal Government level where they are making lots of noise about 'Gov 2.0' when in reality 'Gov 1.0' has not yet be resolved - all they will end up doing is put one mess on top of the other and the only people that benefit and the vendors, SI and consultancies - as for the citizen who knows.
  • ...and more furious agreement

    There seem to be about three pollies that can carry an informed conversation on ITC issues, and they are all feds and in three different parties!

    It might be a bit much for us to expect more, but it could be a good start if the rest would admit they don't know and ask for some bloody tech advice.

    Most comms ministers for years have been a disaster, culminating in the incumbent who wants to conroy us into having secret government net censorship, against all common sense and democratic principles.
  • How to govern IT

    Barry O'Farrell and all other state and federal politicians, together with agency heads, might benefit from a sound underatanding of ISO 38500, the international standard for governance of IT, developed predominantly by Australians. It tells them about how to evaluate, direct and monitor the use of IT as a tool of business, including as a tool to assist in rationalising the machinery of government.

    My book, Waltzing with the Elephant (available at www.infonomics.com.au) explains how to use ISO 38500.