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You can send and receive files, documents and attachments, just as you would be able to do in any other instant messenger.
And if it is required, you can jump from an instant message conversation through to a phone call with one button. Of course, if you have physical devices like cellphones and IP phones linked into your network, then you can redirect to another computer or phone.
Once the user is connected, the user aesthetic is apparent. On the whole, the entire user experience is rich with graphics though does not slow down nor use that much memory.