3 of 9Image
Photos: The Fios Home Lab
Within the Waltham facility, Verizon has created a mock home where engineers and customers can test the usability of new technologies like Fios TV.
Photos: Fios set-top box
Many of the new features and services Verizon plans to introduce in the future will be enabled by upgrades to Fios TV set-top boxes.
Photos: Fios remote controls
Verizon has brought dozens of customers into this facility to help engineers make the Fios TV service more user-friendly. For example, customers have sampled remote controls from several Verizon competitors to help the company understand what users want and don't want in a remote.