Podcast: 3 CEO Nigel Dews

Podcast: 3 CEO Nigel Dews

Summary: In these two audio recordings, Nigel Dews, the CEO of mobile carrier 3, firstly goes through the current state of the company in detail and then deals with tough questions from reporters and analysts.

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TOPICS: Mobility, Telcos
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In these two audio recordings, Nigel Dews, the CEO of mobile carrier 3, firstly goes through the current state of the company in detail and then deals with tough questions from reporters and analysts.

3 CEO Nigel Dews
(Credit: 3)

In this first podcast, Dews talks about initiatives and the state of play at Hutchison Telecommunications, which operates as '3', as part of the company's regular financial results briefing.

Dews was speaking at 3's regular results briefing yesterday. The carrier unveiled a push to expand its third-generation (3G) mobile coverage, including plans to extend its 2100MHz network, and took the lid off an agreement to use parts of Telstra's 850MHz Next G network for roaming.

Up until now, 3 customers have only been serviced with 3G on the carrier's own network, which reaches 56 per cent of the population. For forays out of this coverage, 3 customers roamed onto Telstra's 2G network, covering 96 per cent of the population.

In this second podcast, Dews answers tough questions from reporters and analysts.

When pressed about whether 3 would receive equivalent speeds to Telstra customers on the Next G network, Dews declined to provide many details.

"We're getting the sort of access we need," he said. "We've brought maximum speeds to mass market devices. I'm not going to comment on the individual components of the deal."

He declined to comment on 3's relationship with Apple and why it, along amonst Australia's mobile carriers, was not able to offer the Apple handset when it launched locally last month.

Topics: Mobility, Telcos

Suzanne Tindal

About Suzanne Tindal

Suzanne Tindal cut her teeth at ZDNet.com.au as the site's telecommunications reporter, a role that saw her break some of the biggest stories associated with the National Broadband Network process. She then turned her attention to all matters in government and corporate ICT circles. Now she's taking on the whole gamut as news editor for the site.

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3 comments
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  • Customer service

    How come he doesn't explain why 3 has the worst customer service out of any provider? I left 3 after four years (and after having spent several thousand dollars with the company), because of the way 3 treated me.

    Sign up a friend and we'll give you $25. Yeah right. SMS to say that direct debit payment has failed. Call them and there hasn't been a problem, they just accidentally sent out a msg. Then they bill me for the call to 3 care. Credit card gets stolen. $20 because payment is declined.

    Five hour long phone calls to India later and it is only when I threaten to leave and take legal action that they refund my money. I terminated my contract anyway. Good riddance. If you're considering switching to 3, I implore you not to. Spare yourself the pain.
    anonymous
  • You're right

    Worst customer service I've ever had. Switching to Optus next month. Woohoo!
    anonymous
  • Accessability to employees situated in Oz who can speak English.

    Although the Mumbai contacts were polite it was very difficult to understand them. Hey why not employ Australian employees in Oz? Answer- they pay the Mumbai employees very little without regard to union support etc.
    Tried to get an Oz address with real aussies manning the phone but hey no success. In fact when I asked for the CEO'S name Australian employees in shop would not give out without huge problems. Finally got his name Yahoo!!! His name is Mr Nigel Dewes. Not a really difficult name to pronounce so what is the problem Oz employees? Have sent him a personal letter requesting an Australian solution to my issues or will contact Telecommunications Ombudsman.
    anonymous