Qld Health rolls out personalised payroll

Qld Health rolls out personalised payroll

Summary: After receiving a scathing report from the Queensland Auditor-General into the Queensland Health payroll disaster, Queensland Health Minister Paul Lucas has today announced that a personalised payroll system has now been rolled out across the state's facilities.

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After receiving a scathing report from the Queensland Auditor-General into the Queensland Health payroll disaster, Queensland Health Minister Paul Lucas has today announced that a personalised payroll system has now been rolled out across the state's facilities.

The original SAP-based payroll system, implemented in March, was found to have missed critical testing phases and lacked correct governance across the project.

An auditor-general's report into the payroll bungle found that a lack of appropriate testing and oversight led to some staff being underpaid, others not at all, and even a case where deceased employees were paid and put on active work rosters.

"When the auditor-general handed down his report in June we immediately adopted all of his recommendations, but identified a need to go even further," Lucas said in a statement.

The new system is a more localised approach to payroll, and seems to be in line with comments from Queensland Premier Anna Bligh that the government would move away from its "one size fits all" approach to IT services.

"Staff wanted to be able to speak to someone who understood their unique needs, had access to local information and were familiar with their rostering and payroll arrangements," Lucas said. "We said that after consultation with staff and unions, we would move to phase in a personalised, more localised health payroll model over three months — and that's what we have done."

"Of course, this isn't a silver bullet fix but we hope it will make a real difference to the day-to-day experience our hard-working staff have when they interact with payroll," he said.

The cost to fix the payroll system was estimated to rise to around $4 million.

Lucas also confirmed that the Queensland Government would respond to the payroll report from Ernst & Young and the PricewaterhouseCoopers review of the future of CorpTech and Shared Services at the end of next month after consideration by Cabinet.

"The government expects to respond to the reports by the end of November, following extensive consultation with unions, as well as directly with our staff," he said.

Topics: Government, Government AU, Health, SAP

Luke Hopewell

About Luke Hopewell

A fresh recruit onto the tech journalism battlefield, Luke Hopewell is eager to see some action. After a tour of duty in the belly of the Telstra beast, he is keen to report big stories on the enterprise beat. Drawing on past experience in radio, print and magazine, he plans to ask all the tough questions you want answered.

About

Armed with a degree in Computer Science and a Masters in Journalism, Josh keeps a close eye on the telecommunications industry, the National Broadband Network, and all the goings on in government IT.

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2 comments
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  • "The cost to fix the payroll system was estimated to rise to around $4 million."

    I wish I was in that meeting when QLD Health debated about cutting costs to make a specific budget...
    Anon-5d349
  • what i love is Telstra has now implemented this system. they have set it up QLD health did (one size fits all approach) and when they released it they proudly announced they were upgrading to the same system as QLD health to which everyone groaned (obviously management were not aware of the issues in the media) now Telstra staff speak to Indians for pay enquiries, arnt being payed correct pay rates, overtime and shift penalties arnt being payed properly, commission isnt being payed correctly (usually under payed) any adjustments take at least 14 days to be rectified and the support staff dont understand terminology such as workers componsation however management thinks the system is wonderfulll

    hmmmmmm
    brumby84