RIM unveils BlackBerry Enterprise Service 10 for mobile management

RIM unveils BlackBerry Enterprise Service 10 for mobile management

Summary: Research In Motion turns out a new mobile management solution for business customers with BlackBerry Enterprise Service 10.


Research In Motion is closing out the week with a new platform directed towards its business customer base in the form of BlackBerry Enterprise Service 10.

The service is basically a new, consolidated version of RIM's enterprise mobility management product portfolio for mobile device, security, infrastructure, and app management products. The platform consists of a unified web-based administration console for managing all company-issued smartphones and tablets in one place.

Essentially, the point is that this will be RIM's primary mobile device management offering when it launches during the first quarter of calendar year 2013.

After that, product names such as BlackBerry Mobile Fusion, BlackBerry Device Service and Universal Device Service will be phased out in favor of BES 10.

Jeff Holleran, senior director of RIM's Enterprise Product Management unit, explained in a blog post on Friday afternoon that BES 10 can be integrated with existing BlackBerry Enterprise Server deployments as it is an evolution of RIM's existing enterprise services.

BES 10 represents both an evolution and consolidation of RIM’s enterprise mobility management (EMM) offer to make things simple, flexible, and scalable for your organization. New functionality for managing BlackBerry 10 devices will be included, and existing functionality (currently in BlackBerry Mobile Fusion) will be incorporated into a single product offering.

However, Holleran did point out that BES 5+ will initially require its own server, while BlackBerry Device Service and Universal Device Service can reside on separate servers or be combined on the same physical or virtual server.

Supported devices include BlackBerry 7 OS and prior smartphones, BlackBerry 10 devices, BlackBerry PlayBook tablets, as well as iOS and Android smartphones and tablets.

Topics: BlackBerry, Enterprise Software, Mobile OS, Mobility, Enterprise 2.0

Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.


Log in or register to join the discussion
  • An Achievement or an Irritant?

    I guess, as one of the "old fart" brigade, I must wait for the technically savvy to explain in simple terms whether this enhancement to future BB10 usage, in some way alienates those millions of existing BlackBerry subscribers, who appear to lose access to BB Enterprise Server.

    I am perhaps overly suspicious, RIM are surely aware that "New For The Few" can open floodgates to opportunity ..... BUT ..... RIM have in the past astounded us by their ineptitude.
    This time round any misjudgement would see RIM dissolve before the benefits became a game changer.

    I wait to be educated.
  • RIM are toast.

    Unless RIM can draw in millions MORE BBM users in Europe & elsewhere, to make up for the Enterprise users they are driving away, they will be a footnote to history.

    Do RIM REALLY expect Enterprises to have TWO different BES systems running concurrently? If they do...they are dreaming.

    My university is shutting down our BES servers permanently very soon, and BB phones have not been available to the faculty/staff for quite a while.

    Sorry RIM...just far too many promises delayed too long.
    • Not really a big deal

      Presently we're running 10 BES servers (HA pairs), Blackberry Server Express as well Good Technology. So adding Fusion was a couple VM instances. Not a big deal in the scheme of things.

      What is appealing is this would be one solution for ALL devices, we could then dump Good Technology which is very expensive. No one seems to talk about how other MDM solution stack up (and no Exchange ActiveSync by itself is not an MDM). RIM has already matched our BES pricing for UDS/BDS. So that's over a $100 savings per SEAT. When you have thousands of devices that adds up.

      It's not like we'd take down our BES 5 servers until we migrated to the next BES version, I wonder what these small IT shops must be like to have such limited resources? We spin up likely 100 VM servers a month, not to mention we often have a DEV, Pre-Prod and Prod environments.

      Bottom line - IF BB10 devices are solid and they appeal to consumers RIM is fine. The days of companies buy thousands of devices are gone but there are not many places that have gone full BYOD, but there will be a percent of employees that will require a corporate liable device for various reasons and right now that device is likely going to be a Blackberry.

      It's not like Apple or Google have fantastic enterprise support. Does Apple really think we're going to wait in line at their store like everyone elese? No volume pricing?

      RIM has a sizable enterprise customer base, their deployed in something like 90% of all companies so yes as the market and other solutions mature some will move.
      • MobileAdmin

        Are you from Bedrock? How are Fred and Wilma doing? lol Blackberry servers, really?
        • Amusing

          Are you watching Cartoon Network? I think Boomerrang still plays old episodes if you need your Flintstone fill.

          I'm sorry to tell you that a very large percent of fortune 500 companies as well goverment still have quite sizeable Blackberry deployments in place.

          Related to my above post our Good Technology footprint is 4 servers and we'll likely add another before the end of the year. This just speaks to the growth across enterprise mobile usage.

          The RIM haters get nervous every month their still around and positive news about BB10 trickles out ....