Skype experiences major outage

Skype experiences major outage

Summary: Skype is currently down for millions of users, according to reports.The company said that some users were encountering problems in a Twitter post on Wednesday afternoon.

TOPICS: Storage

Skype is currently down for millions of users, according to reports.

The company said that some users were encountering problems in a Twitter post on Wednesday afternoon.

"Some of you may have problems signing in to Skype: we're investigating, and we're sorry for the disruption to your conversations," the tweet from the official Skype Twitter account said.

The number of online users on the internet telephony service fell from 21 million to 12.5 million in 30 minutes, according to post on ReadWriteWeb.

As of 5:17pm, Skype was reporting problems on its text message (Skype SMS) service on its Skype Heartbeat site, which displays the status of Skype services. Heartbeat reported that all other Skype services were "working normally".

Update 7:30pm

Skype's communications network is suffering downtime due to failures in its "supernodes", which sometimes help Skype applications find and establish lines of communication with other computers and phones, Skype said in a blog post on Wednesday evening.

Skype's communications networks relies on "millions of individual connections between computers and phones to keep things up and running", but when a Skype application has trouble connecting to another computer or phone it will turn to a supernode to find the addressing details of the desired connection.

"Unfortunately, today many of [the supernodes] were taken offline by a problem affecting some versions of Skype. As Skype relies on being able to maintain contact with supernodes, it may appear offline for some of you," Skype wrote in the blog post.

Skype is working to fix the problem by creating what it terms "mega-supernodes" to help bring the communications network back online, Skype wrote.

"Our engineers and site operations team are working non-stop to get things back to normal — thanks for your continued patience," Skype also said in a tweet.

Update 12:34pm Thursday

The Skype outage is continuing to affect enterprise users.

Update 11:45am Friday

Skype service has resumed after the addition of the vaunted 'mega-supernodes' stabilised the network.

Topic: Storage

Jack Clark

About Jack Clark

Currently a reporter for ZDNet UK, I previously worked as a technology researcher and reporter for a London-based news agency.

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  • Please does not work here in Italy..what do I do? If I can do anything ?
  • can you tell me when i can connect normally to skype? im from Macedonia
  • Well, signing in does not work from Canada either.
    Periodically Skype client (on Windows XP) manages to connect and sing-in, then drops the connection and tries again (forever).
    I am wondering if it related to the latest client upgrade... I was using Skype for years and have never experienced any stability issues.
  • Skype is not working in Costa Rica where I am, nor in Romania (a friend there just emailed me).
  • Skype not up in Palo Alto California USA at this time, either.
  • skype not working in Morocco either... :-(
  • Skype does not work in the UK either. (Just got a message from Hungary where it works neither.)
  • Skype is not connecting in UK. Skype icon is revolving and stating that it is connecting. It is definitely not connecting.

    22 Decembr 2010 18.31
  • I am from the Netherlands and skype is not working for anyone here either.. :(
  • skype in Bulgaria does not want to enter correct your problem! pussy
  • skype not working in kent is it down everywhere
    big dave.d
  • Please keep your replies to this story civil and without gross profanity.
    Jack Clark
  • skype is not connecting in France nor in Lebanon !!:@
  • This story has been updated to reflect new information from Skype.
    Jack Clark
  • Still not working, show everyoner on you're contacts list as offline as of 19:30 GMT
  • Skype is still not connecting in UK.
  • Skype is having problems in Alabama now. Intermittent connection.
  • It definitely doesn't work in UK.
    Neither in Azerbaijan and Russia.
  • Skype not working in Slovakia too
  • Why my comment has been removed?