Some Dell PowerEdge servers die after smoking

Some Dell PowerEdge servers die after smoking

Summary: Dell is replacing faulty motherboards in one of its discontinued rack-mounted server models because of a risk they will overheat, generate smoke and then die

SHARE:
TOPICS: Servers
2

Defective motherboards used in Dell's PowerEdge 1650 servers can cause the systems to overheat, bellow smoke and then die, according to the company.

Dell said the problem occurs because certain motherboards have a faulty inductor -- a component designed to regulate the voltage -- that overheats, causing the component to emit smoke and then shut down.

The PowerEdge 1650 server, a 1U rack-mounted product, was launched in 2002 and replaced by the PowerEdge 1750 last year. Bruce Anderson, the head of Dell's product communications team in the US, told ZDNet UK that the affected servers were manufactured between January and May 2003, but he pointed out that only a small fraction of the servers are at risk. "A certain number of servers manufactured in that time frame may contain this issue, but not all of them," he said.

Despite the fact that affected servers emit "a very small amount" of smoke after heating up, Anderson was adamant that there is no risk involved: "Typically, all a customer would experience is the system shutting down. If you experience this, notify us immediately," he said.

The problem is global and could be present in any PowerEdge 1650 server that was manufactured between January and May last year. Dell said it would be replacing defective motherboards as part of its routine maintenance schedules.

Topic: Servers

Munir Kotadia

About Munir Kotadia

Munir first became involved with online publishing in 1998 when he joined ZDNet UK and later moved into print publishing as Chief Reporter for IT Week, part of ZDNet UK, a weekly trade newspaper targeted at Enterprise IT managers. He later moved back into online publishing as Senior News Reporter for ZDNet UK.

Munir was recognised as Australia's Best Technology Columnist at the 5th Annual Sun Microsystems IT Journalism Awards 2007. In the previous year he was named Best News Journalist at the Consensus IT Writers Awards.

He no longer uses his Commodore 64.

Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.

Talkback

2 comments
Log in or register to join the discussion
  • Despite the fact that affected servers emit "a very small amount" of smoke after heating up, Anderson was adamant that there is no risk involved: "Typically, all a customer would experience is the system shutting down..

    Data Center Fire supression systems dont like smoke!!
    anonymous
  • We have a standalone server with 2 x 60Gb drives that fail when it is hot. Dell have twice replaced drives but I am not very happy with them.
    anonymous