Some Microsoft Surface Pro 2 users report a firmware fix rolling out

Some Microsoft Surface Pro 2 users report a firmware fix rolling out

Summary: The fix for a faulty firmware update for Microsoft's second-generation, Intel-based Surface Pro 2 tablets may be starting to roll out, according to some users.

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Microsoft seemingly has begun rolling out at least part of an awaited firmware update for its second-generation Surface Pro 2 tablets, according to user reports on Twitter and in various online forums.

surfacepro2firmware

However, the firmware update may be one of multiple updates or a partial update only, said sources close to the company.

The firmware update some report they are seeing -- designed to fix problems introduced by a faulty December 2013 update to Microsoft's newest Intel-based tablets -- seemingly is arriving in waves. Surface Pro 2 users in several countries across the world were reporting that they received an update starting the evening of January 17; others said an update arrived for download on their Surface Pro 2s on January 18.

Microsoft's December firmware update for its Surface Pro 2s resulted in a number of systems experiencing battery-life and sleep/shutdown issues. Microsoft ended up pulling the firmware update and officials have been saying a fix would come some time after the holidays.

Earlier this week, Microsoft did issue firmware updates for first-generation Surface Pro devices that were experiencing battery-life problems due to issues with the Type and Touch covers. Microsoft first released a Surface Pro firmware update on January 14 for Surface Pros running Windows 8.0 and on January 15 for Surface Pros running Windows 8.1.

Microsoft officials had nothing new to say earlier this week as to when to expect the Surface Pro 2 firmware fix beyond that it would be released as soon as possible.

A couple of my Twitter chums said they received over the past few hours a firmware update for their Surface Pro 2s, but no specifics as to what it fixed or included. The screen shot embedded in this post is from one of those users, @JulianKay; another notification came from @JustinHeatherington.

User Phra Mick Ratanapanyo reported on Microsoft's Answers Forum that he had installed the January 18 2014 Firmware update on an Surface Pro 2 and that "Wifi, Bluetooth, pen & Type Cover 2 all functioning well."

However, that user also noted that one old problem -- cold booting with a microSD card still -- still was causing excessive CPU consumption issues. Heatherington confirmed the same regarding the cold-booting problem after applying the January 2014 Surface Pro 2 firmware update.

I've asked Microsoft officials to confirm that the firmware update that is rolling out for Surface Pro 2 is the awaited fix for the battery-life/cover problems reported in December. I've also asked for an update as to when all Surface Pro 2 users should get the firmware update. I will update this post with an official response if and when I hear back.

Update (January 19): Here's Microsoft's statement, courtesy of a company spokesperson. Tgise who didn't install the faulty December firmware update don't need and won't receive the January patch, officials said.

“This weekend we released an update that addresses the unexpected wake and battery drain behavior experienced by a small number of Surface Pro 2 customers who installed the December Windows Update. This should have no impact on customers who had not received the December update. We are working hard to deliver the rest of the December update to those customers who had not received it prior to it being removed from distribution.”

Update (January 21): Microsoft has updated the Surface Pro 2 Update history page to reflect the existence of a firmware update. From the page:

January 2014 update
Updated UEFI firmware, version 2.04.0350, to resolve behavior where the Surface failed to enter sleep while idle, negatively impacting battery life.

 

Topics: Microsoft Surface, Microsoft, Tablets

About

Mary Jo has covered the tech industry for 30 years for a variety of publications and Web sites, and is a frequent guest on radio, TV and podcasts, speaking about all things Microsoft-related. She is the author of Microsoft 2.0: How Microsoft plans to stay relevant in the post-Gates era (John Wiley & Sons, 2008).

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Talkback

35 comments
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  • THIS ISSUE HAS BEEN A NIGHTMARE FOR SURFACE 2 OWNERS...

    This is what happens when you are naive enough to trust Microsoft.

    They prove once again how incompetent they are.

    If nothing else, they are consistent... they write lousy software and now they also make hardware that's just as lousy to run it on.

    Glad I went with a Lenovo Windows 8 tab, as opposed to Microsoft's heavy, cumbersome, overpriced and overhyped, half-baked junk!

    Just look at the once mighty Wintel in 2014.

    Intel has to pay companies to use their chips and Microsoft has to pay for their advertisement.

    They both should just cut to the chase and give this crap away.
    orandy
    • "Microsoft has to pay for their advertisement."

      Apple has to pay for their advertisement.

      They should just cut to the chase and give their crap away.
      ForeverCookie
      • ForeverCookie

        Please, just get a life. In case you missed it the OP was making a statement regarding how Microsoft pays for Intel ads in order to display the Windows moniker as well. Apple does not do this. So please, save your Microsoft butt-liking statements for where it is appropriate.

        Damn...I am so glad I drop all Microsoft stuff almost 10 years ago. Have not had a single issue working with hundreds of Microsoft shop clients using my Apple MacBook Pro. Actually have converted over 50 individuals (you can't get through an IT department - they just want to point and click to get their paychecks) to Apple machines.

        Microsoft - slowly fading away into obsolescence. Hurrah!
        DontUseMicrosoftAtAll
        • Hello there, hypocrite.

          "So please, save your Microsoft butt-liking statements for where it is appropriate."

          Where did I say anything positive about MS in my post?

          Unlike you, I'm not using over half of my post blatantly praising a tech company, now am I?

          Please save your Apple butt-liking statements for where it is appropriate.
          ForeverCookie
    • It happens, and has happened, to everyone.

      Apple has released firmware updates, only to pull them shortly after.
      Google has released firmware updates, only to pull them shortly after.

      But Microsoft does it, and it's "OMG, they should just close their doors and go out of business".

      Blind hatred of a company is every bit as bad/stupid/idiotic as blind admiration. I wait to install firmware updates on ALL my devices - from Apple, Google and now Microsoft. Doesn't hurt to wait a few days to see if issues arise.

      I'm glad your Lenovo is working out for you, but personally, the Surface Pro 2 fit my needs better. It's absolutely not half baked junk, it's exceeded every expectation I had for it.

      Finally, it's both sad and stupid the amount of disdain people are so quick to express for Intel and Microsoft. Not that either is without it's faults, but both have been utterly instrumental in the computing industry being what it is today. Even sitting in your (or likely, your parent's) home for a day, you'll be directly or indirectly exposed to some computer system running a Microsoft OS on Intel hardware.

      Don't be so pathetically myopic.
      PC987
      • It happens

        Yes, it happens to everyone. How they deal with it once it happened is the difference.

        Since a whole month, my Surface Pro 2 drains it's entire battery while sleeping, and the battery indicator is broken, showing 100% whenever the battery is over 50%. These are important features because I actually intended to use it as a mobile device. For a whole month now, Microsoft has not managed to roll back these changes. They contacted me last Monday to inform me the fix will be out Wednesday last week, except it wasn't.

        I don't care what other companies do in this case, but this is bad service. I'd even be unhappy if a rollback took 7 days, but no rollback or fix in over a month is ridiculously poor service for a name brand.
        Sacr
        • battery fix for you dont get mad is easy

          Just hold down the volume button down and the power button at the same time it resolves the issue. Have issues Google search.
          ablejo26
          • Thx for the effort

            Thanks for trying to help. That fix does solve the problem, with a restart. After another restart, or sleep/hibernate, the problem comes back on my machine. Because having to restart the PC all the time is about as annoying as having a wrong battery indicator, I pass.
            Sacr
    • I have a Lenovo tab but I use my surface pro 2 instead.

      You should of spent the extra and gotten a surface pro 2, it really is better as I have the Lenovo tab and IPAD and mini. The update was easy to fix if people just Google searched the problems it really was not a big deal.
      ablejo26
      • Not a big deal

        Not a big deal, and easy to fix, except that neither MS support nor anyone on the Microsoft forums, or any other forum, knows how to fix it.
        http://answers.microsoft.com/en-us/surface/forum/surfpro2-surfupdate/after-december-updates-my-surface-pro-2-is-waking/3d0726b4-0a88-4746-802c-8473a4659ece
        Sacr
  • THIS ISSUE HAS BEEN A NIGHTMARE FOR SURFACE 2 OWNERS...

    This is what happens when you are naive enough to trust Microsoft.

    They prove once again how incompetent they are.

    If nothing else, they are consistent... they write lousy software and now they also make hardware that's just as lousy to run it on.

    Glad I went with a Lenovo Windows 8 tab, as opposed to Microsoft's heavy, cumbersome, overpriced and overhyped, half-baked junk!

    Just look at the once mighty Wintel in 2014.

    Intel has to pay companies to use their chips and Microsoft has to pay for their advertisement.

    They both should just cut to the chase and give this crap away.
    orandy
    • Microsoft always did pay for their advertisement...

      Especially to OEMs...

      After all, why would they even bother using Windows unless they get paid for it...
      jessepollard
      • actually using Windows makes

        Perfect business sense for these OEM's. Windows by far is the most used and desired desktop operating system on the market, and the only OS that comes remotely close (OSX) isn't available for them to license and sell.

        Selling Linux has never worked out well for them.
        sjaak327
      • jesse, it's so sad to see what people like you've reduced yourselves to,

        posting easily transparent lies, and for what? Self gratification? A paycheck of sorts?

        One day you claim MS got rich by forcing OEM's to use Windows, the next you claim MS pays OEM's to use Windows.

        I'm not sure what they call it in the place you dwell, out here in the real world it's know as a "contradictory statement".

        Go out, get a life, make some friend. Trust me, if you don't lie to them like you do everyone here, they may even want to hang out with you.
        William.Farrel
        • You are ignoring TIME.

          1. Microsoft successfully bound vendors to sell ONLY their os... Until the anti-trust lawsuit dismissed those contract items as illegal and non-binding.

          2. Microsoft now pays kickbacks to keep them going.
          jessepollard
          • Are you trying to convince us

            Or yourself?
            I'm guessing you post so much FUD you're losing track of what FUD you've posted already.
            William.Farrel
      • I do get paid using my surface pro 2

        I do my work using excel and estimating program and cad all on my surface pro 2. Need to take this with me to take photos write emails (outlook) and it works seamlessly. Go to work and connect the mini display on my 27 inch screen and connect my external hard drive to upload. Have a mac pro its great put not as good as the pro 2 sorry that's fact. I sure Apple will bring something out to combat the pros but you will have to wait while I am making my living on the pro 2. Apple is a great company but there is times when the opposite company can do better which is a good thing for us users.
        ablejo26
  • From the article it sounds like

    Microsoft is feeling their way around in the dark. Why do they not inform Surface 2 Pro users about the updates and how many there will be in what order. Or are they just doing limited updates as a test to see what happens. Microsoft's process has always seemed like a hit or miss process almost on a regular basis.

    Hope they get the problems fixed for their Surface 2 Pro users without causing more problems.
    anonymous
    • They did

      They did. Told me last Monday that the updates to fix the issues would be ready last Wednesday... Turns out that was incorrect. Better to not make promises if they can't be kept.
      Sacr
    • Agree

      That's exactly what I was thinking. They roll the new updates out to a small group of users to see if there are any problems over a period of time. This seems to be a regular problem with Microsoft. It's terrible when you need a firmware fix to address another firmware fix which was just released. This incident reminds me of 2011 when Windows Phone 7 update bricked people's phones. It was awful. Luckily, only the 214 people who were dumb enough to buy a Windows Phone were affected so all was well. Could you imagine if people had actually purchased Windows Phone en masse?
      Maha888