Telstra reclaims Twitter profile from cybersquatter

Telstra reclaims Twitter profile from cybersquatter

Summary: Telstra has expanded its Twitter customer support footprint with the takeover of the @Telstra account.

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in brief Telstra has expanded its Twitter customer support footprint with the takeover of the @Telstra account.

The account will handle customer support for the telco's mobile, fixed line and Foxtel services, wrote social media chief Mike Hickinbotham on the telco's nowwearetalking blog.

"We are gradually mak[ing] the shift from 'OMG — we're in social media!' to 'social media is just one of the many ways we are connecting with our customers'," wrote Hickinbotham.

Hickinbotham stated that the account was previously in the hands of a cybersquatter.

Telstra's existing BigPond support account will continue unchanged.

Topics: Telcos, Broadband, Telstra, Social Enterprise

About

Chris started his journalistic adventure in 2006 as the Editor of Builder AU after originally joining CBS as a programmer. After a Canadian sojourn, he returned in 2011 as the Editor of TechRepublic Australia, and is now the Australian Editor of ZDNet.

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