The pendulum of shared services

The pendulum of shared services

Summary: Spend enough time in the IT industry and you'll soon realise that many of the new trends we see are cyclical: fat vs. thin clients; various development methodologies falling in and out of fashion; and shared vs. distributed services.

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Spend enough time in the IT industry and you'll soon realise that many of the new trends we see are cyclical: fat vs. thin clients; various development methodologies falling in and out of fashion; and shared vs. distributed services.

The pendulum swung towards shared services in New Zealand this week, but they are not alone — many Australian state governments have also joined in. Patch Monday discusses the situation and why some people do not feel shared services are cool enough.

Microsoft is making in-roads at Australian universities, with the University of Sydney joining the University of New South Wales and the University of Queensland as Microsoft customers. Much of the talkback to the story was quite damning of the new system, so we discuss whether this is a warranted outcry or a response to change.

Dell announced that it would be offering Ubuntu on its netbook aimed at school children, but simply because it is offered, will it be a success?

Topics: Dell, Government, Government AU, Microsoft, Open Source, New Zealand

About

Chris started his journalistic adventure in 2006 as the Editor of Builder AU after originally joining CBS as a programmer. After a Canadian sojourn, he returned in 2011 as the Editor of TechRepublic Australia, and is now the Australian Editor of ZDNet.

Suzanne Tindal

About Suzanne Tindal

Suzanne Tindal cut her teeth at ZDNet.com.au as the site's telecommunications reporter, a role that saw her break some of the biggest stories associated with the National Broadband Network process. She then turned her attention to all matters in government and corporate ICT circles. Now she's taking on the whole gamut as news editor for the site.

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Talkback

3 comments
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  • Shared Pain

    Shared Services arrived in Australia for its latest run a decade ago in the Commercial arena, unfortunately it is usually a cynical theoretical exercise based on statistical cost a benefit profiles which remain untested. In the usual Australian government manner, the Commersial arena is heading out ot this trend and selling the snake oil dealersonto the government.

    Unfortunately it is just a non productive reshuffle of deck chairs in order for certain sectors to profiteer off the gullible.
    anonymous
  • Economy of scale - it's a myth

    http://www.thesystemsthinkingreview.co.uk/index.php?pg=18&backto=1&utwkstoryid=177
    anonymous
  • Shared services

    Shared Services don't work.

    It is something that has been learnt in the UK private sector for many years.

    See The Systems Thinking Review
    anonymous