Time Warner Cable crashes across the US in massive outage

Time Warner Cable crashes across the US in massive outage

Summary: UPDATED. One of the US' most popular Internet providers went dark on Wednesday. The company said there's no estimated time for recovery.

TOPICS: Networking
(Image: Time Warner Cable)

Time Warner Cable's (TWC) internet services crashed on Wednesday morning across large areas of the US.

The company, the second largest Internet provider in the US with about 67 million total users in more than two-dozen states, confirmed the outage in a tweet before most of the east coast was awake.

For unlucky TWC customers, many were unable to view it because of connectivity issues.

Screen Shot 2014-08-27 at 7.41.27 AM
(Image: Twitter)

There was no estimated time for recovery given at the time the tweet was published.

It's not thought at this time that any other TWC services, such as phone and cable television, are affected by the internet outage.

Many have taken to social media sites, like Twitter and Facebook, to complain.

According to one heatmap, which reports outages based on user submissions, the outage seems to be most prevalent on the east coast. That said, many across the country — including the west coast — also claim to be suffering from lack of access.

Screen Shot 2014-08-27 at 7.43.51 AM
(Image: DownDetector)

Although TWC did not return a request for comment, a company spokesperson told Recode that "routine network maintenance" at 4:30am ET was to fault.

The statement continued:

"An issue with our Internet backbone created disruption with our Internet and On Demand services. As of 6am ET services were largely restored as updates continue to bring all customers back online."

Topic: Networking

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  • You guys barely had time to post this

    before it was back up.
  • TWC nust be running windoze

    if it went down so bad!
    LlNUX Geek
    • Wouldn't you be sad if it was Linux.

      Maybe you should check.
  • TWC crash

    And businesses should move to the Cloud? Yeah right.
  • popular? hardly!

    "One of the US' most popular Internet providers..."

    You simply HAVE to be kidding! "Popular"? HARDLY! We are stuck with them as almost every coverage area government in the US has granted them or some other carrier exclusive coverage contracts. We can't get another reliable broad-band coverage if we want it, and we do. PLEASE do not suggest UVerse as in every coverage area they use the same coaxial metal wire slowband that TWC keeps. For most of us, after the regulatory agencies fill their pockets, we will be cast to the only possible worse provider on the planet - Comcast!
    • TWC is popular

      In the same sense that steel bars are popular with prisoners.
  • Why has there been next to no press about the Charter outage last weekend?

    Rumor has it that their DNS server was DDoSed. Inquiring minds want to know.
    • Verizon FIOS last Monday

      I don't know about other parts of the US but in my area Verizon FIOS was down from 7 am until 10:45 pm and we never heard why. Maybe they were hit by DDOS attacks too? Sony and Microsoft were hit over the weekend. Is this the beginning of the Internet war? Attack networks and take everyone down. They must have hundreds of thousands of zombie PC's now doing the work.
    • Sad Isn't It?

      I know what you mean. I have been looking for answers on the Charter outage, bombarding Charter's Facebook page with demands for answers, and I'm considering withholding payments, until I get some sort of closure on that outage. It makes me sick knowing that Charter cares so little about their customers. Such is corporate America, I suppose.
  • And THESE are the folks we should let buy Comcast?

    FCC: block this merger and classify all ISP companies as COMMON CARRIERS! It might even help the economy if these combination provider-carrier companies have to spin off their content provider divisions (new IPOs!), and let the carriers concentrate on providing QUALITY communications for ALL customers equally.
    • You have it wrong

      Comcast would be buying out TWC.
      • Potato, potahto.

        They're both companies with terrible customer service, and even separately, they would be tempted to favor their own content providers over third parties. Once they merge, they would no longer have even each other as competition, not that there are many cities where customers have a competitive choice anyway.
  • When it comes to cable internet...

    ...the US is truly third-world. We have the highest prices and the worst service. That's because we have no choice as there are basically only three companies colluding to fix prices and give you the slowest cable speeds in the world. And now two of these are merging!!
    • Democracy in action

      The big telcos and ISPs give massive amounts of $ to political candidates, and those who cross them tend to get kicked out as a result. Solution? Crowd source a PAC with a specific mandate: open up the telco and ISP markets by telling the FCC to support other forms of net access (balloons, low flying satellites, solar planes that stay aloft for months, etc.) This will force Time Warner, Comcast, etc. to actually compete for customers...