Twitter apologies

Twitter apologies

Summary: Twitter is sincerely sorry for its crash, which came from inside its own data centers.

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Twitter comes back borne by birds of apology.

In a blog posting, following Twitter's Thursday meltdown, Twitter VP of engineering, Mazen Rawashdeh, apologized for the social network's failure.

“We are sorry. Many of you came to Twitter earlier today expecting, well, Twitter. Instead, between around 8:20am and 9:00am PT, users around the world got zilch from us. By about 10:25am PT, people who came to Twitter finally got what they expected: Twitter.”

So what happened? “The cause of today’s outage came from within our data centers. Data centers are designed to be redundant: when one system fails (as everything does at one time or another), a parallel system takes over. What was noteworthy about today’s outage was the coincidental failure of two parallel systems at nearly the same time,” wrote Rawashdeh.

“I wish I could say that today’s outage could be explained by the Olympics or even acascading bug. Instead, it was due to this infrastructural double-whammy. We are investing aggressively in our systems to avoid this situation in the future.”

He concluded, “On behalf of our infrastructure team, we apologize deeply for the interruption you had today. Now — back to making the service even better and more stable than ever.”

Two things about this strike me as note-worthy. The first is how we count so much now on Twitter, and other social networks such as Facebook and free services like Google Talk, to just be there. We expect them to be as dependable as the water flowing into our houses. Here's some simple truth for you: They're not.

The other is that Twitter actually made a real apology to their users. Businesses almost never apologize. While I wasn't happy that Twitter went down, I feel a lot better about Twitter, the company, than I have in a long time. Consider yourself forgiven Twitter.

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Topics: Networking, Browser, Data Centers, Unified Comms, Social Enterprise

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8 comments
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  • This taught me a valuable lesson

    Never use Linux. It simply isn't reliable enough for me. Better stick to Windows 7.
    toddbottom3
    • This taught me a valuable lesson

      Never take a twit like you seriously.
      CaviarBlack
    • 100% true

      When a system running on a Linux platform fails, it's always Linux itself that caused the failure. Compare that to when a system running on Windows fails; detailed analysis has revealed that it's always the application that is to blame in those cases, never the operating system itself. That is a fact.
      Liverack Dovidson
      • And I had Elvis land in my backyard, Lovie Dovey misspelled

        That is a fact. Hands down.

        lol...
        CaviarBlack
  • Pretty lame if you depend on social networks for anything. Somehow

    mankind lived and flourished for thousands of years without them and if they all disappeared tonight the world would go right on spinning. Same for any free services out there. It's also possible to blog without hype and hyperbole.
    Johnny Vegas
  • Actually I give them high marks for a sincere apology.

    There is a use for twitter but it is not what most users think. Hope it survives.
    droidfromsd
  • The first is how we count so much now on Twitter,

    You might depend on the twits at twitter, but most of us don't. You are the only reporter that gives a twitter crash the time of day.

    Must be a really slow day in the networking world out there. Twitter is pretty much worthless.
    Cynical99
  • Regression...........

    My first point is in response to Johnny Vegas. Yes, mankind DID live for thousands of years without social networks, cars, penicillin and more. That being said, YES the world would keep on spinning, as you so aptly put it, but that sort of mentality lends itself to the idea that "if it ain't broke, don't fix it", which is the natural bane of progress and improvement. My second point is this: Since twitter crashed, shouldn't Facebook have also crashed with all the angry Twitter fans signing on to complain about the Twitter malfunction? lol.......
    James Keenan