US network congestion woes plague iiNet

US network congestion woes plague iiNet

Summary: iiNet's broadband customers have for several weeks been experiencing slow speeds to some international Internet sites as the telco wrangles with a congested connection in the United States (US). "Customers will experience slow speeds to some international sites," states an advisory issued by the telco on April 10 and updated yesterday evening.

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TOPICS: Telcos
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iiNet's broadband customers have for several weeks been experiencing slow speeds to some international Internet sites as the telco wrangles with a congested connection in the United States (US).

"Customers will experience slow speeds to some international sites," states an advisory issued by the telco on April 10 and updated yesterday evening. Customers Australia-wide are affected, iiNet claims.

One Sydney-based customer said he had been experiencing the problem since late March. "The speeds are slower than dial-up," he said via e-mail. "The problem is with many users connecting to servers in the US and parts of Asia with very slow speeds."

iiNet's chief technology officer Greg Bader admitted the problem was somewhat out of his hands.

"Unfortunately we don't have full control over it. We've seen where the problem is, and unfortunately we cannot control the timing on it," he said in a phone interview with ZDNet Australia yesterday afternoon.

"The issue is with the peering link in the US," he continued. "We've got about a gig of traffic running through this link in the US and it's just congesting. We're pushing them to upgrade it to a five gig link, and they're working on it."

Bader said iiNet didn't have a direct relationship with the supplier causing the problem and consequently was working through another carrier to get the issue resolved. "I'm sure you can appreciate how frustrating it is being one step removed," he said.

iiNet's upstream provider has given the telco an estimated resolution date of 21 April for the problem.

Bader declined to reveal which carriers were involved and noted it was possible other Internet service providers could be affected.

However the news may not all be bad for iiNet customers.

"We generally don't try and run our network like that, so we are working on it," said Bader yesterday. "We are putting in place some other measures to try and get around it. Some stuff we're doing tonight will hopefully ease people's pain a little."

"We're beefing up our capacity on other suppliers and whatnot."

Topic: Telcos

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5 comments
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  • So they finally admit it

    After 108 pages of complaints on whirlpool they finally admit there is a problem. Kept denying it until 10th April. Kept saying it isn't their fault. If you are sending 1GBit of data down a 1GBit link you can see the "end is near" iiNet is taking their customers as iiFools
    anonymous
  • ii'm getting frustrated

    I know it's driving me nuts. I connect at 14Mbps, but it does no good if you can't get any data flowing. iiNet needs to accept responsibility for this not blame their supplier. If your peering partner is no good, get another! That's what I'll end up doing if my ISP continues to fail to supply.
    anonymous
  • re: finding another supplier

    hi there,

    If this sort of link can cause so many problems, ISPs like iiNet certainly should have a backup just in case.

    At least they're being honest about it! But of course that can only make people feel better, it doesn't fix the problem :(

    Renai LeMay
    News Journalist
    ZDNet Australia
    anonymous
  • backup

    from what i understand they have many backup links, however i doubt if they have that much surplus capacity to shoulder the load.

    Renai, whats your issue with iiNet, or do u just do all your reporting via Whirlpool?

    Your most resent iiNet related stories:
    "US network congestion woes plague iiNet"
    "Dropouts plague iiNet's Net phone"

    grab a thesaurus and check out alternatives to the word 'plauge'
    anonymous
  • re: recent iiNet stories

    hi there,

    just to clarify that I don't specifically have an issue with iiNet, a quick search of ZDNet's archives will reveal many stories written about the telco over the last twelve months, from what I believe is an objective viewpoint.

    For example, a quite recent one deals with iiNet's move to start rolling out MSAN voice hardware into its telephone exchanges.

    http://www.zdnet.com.au/news/communications/soa/iiNet_starts_voice_network_rollout/0,2000061791,39251068,00.htm

    But of course I'm always happy to take criticism - nobody is perfect and I'm only human :)

    Kind regards,

    Renai LeMay
    renai.lemay@zdnet.com.au
    anonymous