Short clip: Sony focuses on customer service Summary: Drew Martin, CIO of Sony Electronics, discusses the company's strategy to be more customer-centric. He says, the company is starting to educate customers about its products on the Sony web site, so they can make better purchasing decisions. April 21, 2009 -- 09:17 GMT (02:17 PDT) Loading... Please wait. Topics: Software, Browser, CXO, Enterprise Software, Hardware, Software Development Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.