What's behind the slump in PC sales? Can the industry turn around?
Summary: PC makers who were hoping for Windows 8 to kick off a surge in sales have been disappointed. Apparently, no one climbed on Santa's lap and asked for a new PC. The real question now is whether the industry can grind out acceptable results over the next year as it redefines what a PC is.
PCs are for work, tablets are for fun.
That is all the economic analysis you need to understand why PC sales in the fourth quarter of 2012 have been lackluster.
No one climbed on Santa's lap and asked for a new laptop. They wanted a Kindle or an iPad, or maybe even a cheap Android tablet, all of which cost less than a PC and are easier to wrap.
The latest data point for PC sales comes from Fujitsu, a third-tier PC maker, whose president told reporters in Tokyo that the company will miss its target for annual PC sales. Bloomberg BusinessWeek reported the remarks and prominently blamed "slow demand" for Windows 8.
Initial appetite for the software, introduced in October, is “weak,” Fujitsu President Masami Yamamoto, 58, told reporters in Tokyo yesterday. Slumping demand in Europe amid the sovereign-debt crisis will also erode sales, he said. PC deliveries for the year ending March 31 may be more than 6 million units, compared with an October estimate of 7 million, he said.
Reuters, which covered the same story, wrote a very different opener:
Dec 27 (Reuters) - Fujitsu Ltd is likely to miss its personal computer sales target this year due to sluggish demand in crisis-hit Europe as well as a backlash against Japanese products over regional tensions with China.
Fujitsu president Masami Yamamoto told reporters the firm, which makes micro chips, smartphones and computers, was likely to miss its target to sell 7 million PCs this fiscal year to March, predicting sales of between 6 and 7 million.
Fujitsu isn't a very good proxy for the PC market as a whole. Its PC manufacturing business has been in decline for years, and its emphasis on European markets has been particularly unfortunate as that region has struggled economically to deal with economic collapse in Greece, Spain, Italy, and a general slowdown elsewhere.
Meanwhile, two of the top three PC makers appear to be holding their own. In its most recent results, Lenovo bucked overall market trends and reported an increase in sales: "During the company’s fiscal second quarter ending on Sept. 30, Lenovo reported that its PC shipments grew year-over year by 10.3 percent."
And then there's Dell, which appears to have stabilized its PC business by focusing more on small business and less on fickle consumers. Interestingly, the same Bloomberg story that focused on Fujitsu buried these comments from CEO Michael Dell near the end of the story:
Dell Inc., the world’s third-largest PC maker, said Dec. 12 it’s seeing strong demand for computers and tablets running Windows 8. Interest in the operating system is “quite high,” Dell Chief Executive Officer Michael Dell said at a conference in Austin, Texas.
(The third member of the top three, HP, is a basket case, with major problems in its business, a revolving door in the CEO suite, and a schizophrenic approach to the PC market. No wonder its PC sales are down 16% year over year.)
PC makers who were hoping a for a pop in sales with the launch of Windows 8 were disappointed. Emmanuel Fromont, president of the Americas division of Acer, told The New York Times, “There was not a huge spark in the market” and said his company's Windows 8 PCs were off to "a slow start, there’s no question.”
The latest web usage statistics from Net Market Share bear out that conclusion. Usage of Windows 8 has increased steadily since its launch, relative to other versions, but there hasn't been a spike. Here are the latest numbers, collected this morning and current through December 30, 2012:

That's a steady gain for Windows 8 every week since its launch, with a bigger bump in the week beginning December 23, which included Christmas Day. (For a discussion of last month's numbers, see "How are Windows 8 sales? Still too early to tell.")
The reality is that anyone expecting a new Windows version to deliver a big bump in PC sales is living in the past. PCs aren't sexy consumer goods, and they're too expensive to be high-volume gifts. Although the conventional wisdom is that PC makers have to deliver their goods in time for "the crucial holiday buying season," the reality is that PC buying happens all year long. In a tough economy (especially so in Europe) businesses and consumers are buying PCs when they have to, and making existing PCs last longer.
So a PC that might previously have been replaced after three or four years is being pressed to last an extra year or even two. If the average lifespan of a PC goes from four to five years, that's the equivalent of a 20 percent annual drop in sales, which is unwelcome news to PC makers who were hoping, unrealistically, for a magical increase in demand in a weak global economy.
The most likely economic scenario? The PC industry will grind out sales over the next year at a slower clip than the previous year, led by businesses rather than by consumer demand. If sales are down 20 percent (probably a worst-case scenario) that's still more than 200 million new Windows PCs that will be on the market a year from now, with most of them running Windows 8. At some point, that plodding growth will result in an installed base that's too big for developers to ignore.
The real question is whether Microsoft and its OEM partners can expand beyond their traditional market by delivering Windows 8-powered gadgets that don't look like PCs or have PC-like price tags. The Surface, Microsoft's first attempt to crack that market, hasn't been a box office success, but it did succeed in proving that a device running Windows doesn't have to look like a gray clamshell or a black tower.
Microsoft's Surface Pro is due in January, and there's evidence to suggest that more products will appear under the Surface brand name later in the year. Here's what I wrote last summer, after digging into Microsoft's public SEC filings to uncover its radical new business plan:
I would be shocked if we don’t see more PC hardware from Microsoft in the next 12 months.
Deal with it, OEMs.
Microsoft plans to pick up the pace. Dramatically.
PC makers who are willing to settle for incremental changes in the same old boring product lines can expect to suffer the same fate as Fujitsu, sliding slowly into irrelevancy. Between now and the next "crucial holiday buying season," it's imperative that PC makers who want to avoid that fate put together product lineups that aren't so, you know, PC-like.
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Talkback
Fujitsu has no right to complain about windows 8
when I was looking for a new windows 8 computer, I went on their site, and I looked at their selection. EVERY single computer they offer was designed for windows 7! Goddamnit, they are still trying to sell tablets with windows 7!
this is a joke!
The Upgrade Market ?
W8 is a bit of a frankenGUI that is neither one thing or the other. MS really do deserve a punch on the nose for enforcing tiles on a none touch machine and not allowing a legacy GUI mode. W8 would have been far better received if that were the case.
It reminds me of the 32bit/16bit mess of ME that was quickly buried.
Agreed
Dude....
It takes anyone with half a brain roughly 1 hour to get used to using a windows 8 pc. Anyone still complaining after that is probably not qualified to be operating a PC without adult supervision anyways.
So...
Thanks for making my point for me.
No add on here.
It's the hardware, not the software...
For those companies that went to the trouble of designing (and releasing) hybrids optimized for Windows 8, they're seeing a sales pop for Windows 8 (or that's what some of them are saying at least).
We also have to keep in mind that we're still in an economic slump (personally, I don't think the Great Recession ever really ended for most people) and that's definitely hurting big ticket purchases like a new PC.
As Mr. Bott pointed out, even in a worst-case scenario, Windows 8 is likely to be installed on at least 200 million devices a year from now... which makes it competitive with iOS and Android (I'm comparing it to those since Windows 8 is a mobile OS... as well as a desktop OS). As a result, I doubt developers will ignore it. The market will just be too large, and Microsoft is just too (historically) attractive to developers.
I just think there's a lot of fear, uncertainty, and doubt (FUD) swirling around Windows 8 because Microsoft's competition realizes that Microsoft has a jump on them by putting a fully-functional desktop OS onto a tablet form factor. Microsoft has raised the bar, and a year from now, consumers will expect ALL devices to be touchscreen... which means Apple better get working on a touchscreen Macbook... or they'll be left behind.
I used a
OK...
Good
So wait
Well frickin Duh?
Wanna hear the biiiiiiiiig secret behind tablets selling better than computers right now?
Tablets are an emerging market! Yes, it's that simple. Remember netbooks? Suddenly, tiny laptops everywhere! Windows XP came back from the dead JUST so that we could get those ancient, cheaply made outdated bricks to run. Everyone thou- No wait, let me skip back even more. Remember the first laptops? Oh how everyone speculated the desktop was dead! Surely now that we had a portable version of what we had under and on our desks those nasty old big chunks of metal would just vanish right? 1983 would kill off the desktop before it even started! Now look around, it's been almost 30 years and what happened to the desktop market?
Look, Microsoft, with all due respect but you guessed wrong. I love Windows 8 but I do not use my desktop nor laptop like I do my tablet, and therefore the devices I run Windows 8 on do not include laptops or desktops.
Now before I get a whole hoard of Microsoft fanboys over me going W8 IS GR8 ZOMG, think for yourself for a moment, If you COULD, WOULD you prefer a Windows 8 that's just an upgrade to Windows 7 with all the stuff you're used to plus some extra features and better codebase without Metro being pushed in your face, or would you still choose for what it is right now? I mean for tablets, sure, I don't mind. But for Laptops? Without touch? Desktops?! Servers?! And then just let them get away with 'you should use the core version anyway'?
Personally, Microsoft's gotten too arrogant here.
Wanna hear another secret?
Or you could assume the OS scared sales away even before anyone knew what it was going to be about. >_>
let me just one thing there mate
"Rewritten from scratch" ?
I think not. Prove me wrong.
Change Windows 8 to Metro and I agree with Wayne
Microsoft has no desire to keep XP alive. In fact, they have expedited the death of XP by cutting off browser and server support. Windows 7 is a step forward, but first we must get rid of the glassy, three dimensional look and feel. With Windows 8, Microsoft is going back to basics. Translucency, reflection, and rounded corners, that's so yesterday.
And that doesn't get to the jarring disconnect between the legacy GUI and the modern NUI. Going from Metro to the Desktop is unpleasant. Microsoft has a natural bridge with their handwriting recognition software, but that hasn't been exploited in their current solution. That asset would fit nicely into this conversation, wouldn't it?
PC sales have actually been growing, well maybe not in the US, but globally. Smartphone sales have outpaced PC sales, and tablet sales have been staggering. The fourth quarter ends in a couple of days, and in a couple of weeks, IDC and Gartner will weigh in with their 4th quarter results. It's not going to be a pretty sight for the PC industry.
Yes, the Modern UI (Metro) and some APIs are new
But I guess, in the end, people will get used to the new UI, anyway.
Metro is the best UI work Microsoft has done
With Vista, Microsoft provided XP Mode as a means to deal with legacy apps. You lived in Vista, unless you had a specific need to go backwards. That's how Windows 8 should work. I should be able to live in Metro unless I had a specific need to do otherwise. As it stands, there are too many unmet needs.
lol
"Win8..is rewritten from scratch."