You can't just walk from Vodafone: ACCC

You can't just walk from Vodafone: ACCC

Summary: Australian Competition and Consumer Commission (ACCC) chair Graeme Samuel has rejected suggestions that unhappy Vodafone customers can walk away from their contracts.

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Australian Competition and Consumer Commission (ACCC) chair Graeme Samuel has rejected suggestions that unhappy Vodafone customers can walk away from their contracts.

For the past month Vodafone customers have experienced call drop-outs and slow data speeds on the telco's 3G network. Although Vodafone has claimed to have fixed the problem, users continue to report ongoing issues with the network.

Melbourne radio station 3AW reported today that Samuel had suggested that there "could be a case for people to walk out on their contracts". However, after requests for clarification from other media outlets, Samuel rejected this report in a statement this afternoon.

"Contrary to some media reports the ACCC does not advise consumers that they are entitled to walk away from their contracts as a means of addressing their concerns," he said.

Samuel said consumers should first try to resolve the issue with their telecommunications provider and then progress to the Telecommunications Industry Ombudsman if they are unhappy with the response.

Vodafone customers continue to complain about the service on social networking site Twitter. Comedian and Talkin' About Your Generation Gen Y panellist Josh Thomas took to Twitter today to complain about the service. He even received offers from rival telco Optus to switch over to its network.

For consumers who wish to lodge a complaint with their telco about the service, the Australian Communications Consumer Action Network has provided a guide on what to do.

Topics: Telcos, Government, Government AU

About

Armed with a degree in Computer Science and a Masters in Journalism, Josh keeps a close eye on the telecommunications industry, the National Broadband Network, and all the goings on in government IT.

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4 comments
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  • Interesting. I did. I proudly complained to the TIO and was released from my account with Vodafone.

    I live in Perth and was experiencing bad receptions, lots of drop outs and crappy internet connection.

    I made a complaint and it was addressed promptly by high level complaints within Vodafone.

    They asked for to note times the problems happened. I told the often. They requested information from their own tech support people internally....after 5 days no reply.

    I was released free of charge and allowed to keep my handset...BOOM!

    I am not with a rival telco and am very very happy!
    Hossack
  • *sorry I am NOW with a rival telco and am very happy!
    Hossack
  • HA HA Hossack, I was astonished for about 5 seconds there!!
    nickspics
  • Today 15/02/11 10.08 pm and I have been without service since 3pm this afternoon.
    I joined this telco back in November and this is the second extended no service period since then. Plus we have had lost connections, no connections drop outs etc. For a company this size this is just a disgrace.Complete lack of service.
    chdw