54% of airline customers have used electronic kiosk for check-in

Forrester Research estimates that a self-service terminal check-in costs an airline about $0.16 per passenger, compared with $3.

Forrester Research estimates that a self-service terminal check-in costs an airline about $0.16 per passenger, compared with $3.68 for one involving an agent. A Forrester survey of consumers indicates that 54% of airline passengers have used an airport kiosk to check in for a flight at least once in 2004. Meanwhile, 55% have used the Internet to check in. The rates are almost double what they were in 2003.

Newsletters

You have been successfully signed up. To sign up for more newsletters or to manage your account, visit the Newsletter Subscription Center.
See All
See All