Social media privacy: Insurance companies want access to your Facebook

By | March 3, 2010, 7:32am PST

Summary: The first thing the insurance lawyers will do in court is to ask plaintiffs if they have Facebook accounts and demand a court order to review those accounts.

Any town U.S.A. You walk into a store and notice someone you recognize, from Facebook. But you really don’t know the individual; only online have you “met” that person. You have shared a note, or played a game on Facebook, Myspace, or other media website. You can choose to say hello or ignore them. That choice is up to you.

Sometime in the future, you wind up in a car accident and suffer physical injuries that you decide can be claimed in a lawsuit against the insurance company. Now your friends on Facebook may not have any choice of getting to know you up close and in person. You may not even be aware that they are being questioned.

Insurance companies are beginning to demand access to information about you and they do not want your explicit consent. In a Globe and Mail report, the insurance industry wants to use sites such as Facebook to collect and use background information collected to contradict any evidence you have used in your claim for damages.

The first thing the insurance lawyers will do in court is to ask plaintiffs if they have Facebook accounts and demand a court order to review those account — even if you have always had your privacy settings configured to be not searchable by Google or other services. And if somehow they find out that you are on Facebook and you said no, chances are your lawsuit against the insurance company may fail. And so  the game begins. The lawyers will have access to everything about you; your friends are also now exposed and may be questioned about your online habits what you are doing online, personal messages are read and now your friend’s privacy is also vulnerable - even if you have never met them in person.

The courts have had electronic document evidence used in the past. The issue of relevancy in a civil suit is new and poses new problems for the courts. So far ,decisions have gone in both directions. The Globe and Mail writes;

Her insurer, Royal & Sun Alliance Insurance Co. of Canada, looking for evidence that might contradict her story, went to a Brampton, Ont., courtroom last summer. Without her knowledge, Royal & Sun asked a judge to order that she preserve the contents and photos on her Facebook page, and then hand them over, including the parts of her page was set to “private” that could only be viewed by her 67 approved friends.

In October, Mr. Justice David Price denied the insurer’s request, ruling that Royal & Sun had failed to prove the page included relevant material, such as photos showing Ms. Schuster engaged in physical activities.

“There are many good reasons unrelated to litigation that people may have to withdraw documents from their friends’ view,” the judge writes. “Their right to do so should not be lightly interfered with.”

And you thought the Internet world was making your life more enjoyable. How you manage information on Facebook, Google Buzz, Myspace account information may have unforeseen future consequences.

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Disclosure

Doug Hanchard

http://government.zdnet.com/?page_id=5774

Biography

Doug Hanchard

Doug is the principal of Rapid Response Consulting, an advisory group that integrates ICT solutions. He has worked at some of the largest telecommunications firms in Canada, including Bell Canada, Telus and AT&T and is a guest lecturer for several universities and associations. He serves on several advisory boards in Canada and the United States.

Starting with a new national ISP in 1993 in sales, positioning internet access, web sites and network services began the path of telecommunications technologies from the early Bulletin Board Services (BBS) to the first web pages for commercial clients.

Became the National Data Network Service Manager for Frame Relay and Internet access for AccTel Enterprises which was acquired (after 3 mergers already) by AT&T Canada. Interested in how marketing could expand service availability, he moved to Telus to become the Frame Relay / ATM Product Manager and expanded the network across Canada. In 2002 he went to Bell Canada becoming a Solution Architect to get back to his passion for technology working with enterprise clients. In 2006, became the Director of R&D and Senior Solution Architect for Bell Canada Security Solutions Inc, developing I.P. based physical and logical security platforms and ICT services.

This position created new commercial concepts such as Crisis and Disaster technology solutions required for emergency use after an event occurred. He designed interoperable technologies and application combinations allowing any to any I.P. service through landline, broadband, satellite and wireless technologies to be deployed anywhere

Talkback Most Recent of 24 Talkback(s)

  • Is this from 4 years ago?
    Insurance companies have been using Myspace and Facebook for years to deny claims. YouTube is also a big source, especially in auto claims. If you think for one second that the Ins Co's are waiting for COURT ORDERS you're out of your damn mind. I've worked in an insurance related field, and see claims denied weekly with evidence collected from social media sites.
    ZDNet Gravatar
    hailpurdue
    3rd Mar 2010
  • Because people are idiots
    Lazy, stupid Americans are getting what they
    asked for, and deserve. It not a matter of IF
    online postings will come back to haunt you,
    but WHEN.

    Over and over again people are warned not to
    post things online that they wouldn't want the
    entire world to see, but the warnings are
    ignored no matter how many situations like
    these occur.

    I keep pointing out on this blog that "Social
    Media" needs to be treated like drunken
    conversations at a bar - you might say things
    you would normally filter, and you never quite
    know who is listening or might repeat what you
    said. What part of the word "Social" do people
    not understand? There's a reason it isn't
    called "Business media."
    ZDNet Gravatar
    aep528
    3rd Mar 2010
  • Careful aep, your prejudices are showing...
    Lazy, stupid Americans are getting what they
    asked for, and deserve. It not a matter of IF
    online postings will come back to haunt you,
    but WHEN.


    Did you even bother to read this article or just want to jump on the "I hate Americans" bandwagon? First sentence in the quoted article is (emphasis mine): Her insurer, Royal & Sun Alliance Insurance Co. of Canada... Tell me how Canada is America? Same physical continent, entirely different country. What part of that did you not understand? Quoted article is of a Canadian woman and yet you hurl insults at Americans? How was that deserved? How was lazy even entering into this? Dude, get a clue.

    Over and over again people are warned not to
    post things online that they wouldn't want the
    entire world to see, but the warnings are
    ignored no matter how many situations like
    these occur.

    I keep pointing out on this blog that "Social
    Media" needs to be treated like drunken
    conversations at a bar - you might say things
    you would normally filter, and you never quite
    know who is listening or might repeat what you
    said. What part of the word "Social" do people
    not understand? There's a reason it isn't
    called "Business media."


    And what part of "private" is not readily apparent here? Perhaps my understanding of "private" is off but when I activate the privacy settings on my facebook or other social media then it should be private - it's like I was at a large party and said something to several close friends in a room off to the side rather than made an announcement to the party at large. Doing a Google search for example shows NONE of my facebook, twitter, or myspace activity though it does show the activities of others with the same name but without - presumably - their privacy settings on.

    Now getting to the topic at hand, if I file an insurance claim falsely and a representative from that insurance company does a Google search of me and find pictures proving my claim is indeed false then yes I agree they should then be able to file for a court order to obtain further proof... but to have my privacy invaded via a court order with no evidence to prove the claim is false? That is entirely different and is in short a violation of my privacy.
    ZDNet Gravatar
    Pete "athynz" Athens
    3rd Mar 2010
  • Prejudice is right
    And for that ignorant comment aep, you can blow it out your backside! Where are you from?
    ZDNet Gravatar
    djmik
    3rd Mar 2010
  • New York State, USA
    So it turns out you who responded are the ones
    with prejudices because you made false
    assumptions.
    I stand by my statements. Why do you think
    these issues arise in the US? Because Americans
    have become too lazy and stupid to stand up and
    force change on the government, and are too
    lazy and stupid to change their habits after
    seeing others' mistakes. Once law enforcement
    and insurance companies saw the pattern of
    behavior, they realized they could use it to
    their advantage. If Americans woke up from
    their caloric stupor (something like 50% of the
    US can be classified as obese, so that is not a generalization)and paid attention to what they
    posted online, law enforcement and insurance
    companies would back off.
    You can go and put your naive faith in privacy
    controls, but the reality is still just as I
    stated: As soon you as you give data to another person or company, it is a matter of WHEN, not
    IF the data becomes public. Nearly every
    Internet company, including Facebook and
    Google, have stated they will comply with
    subpoenas and court orders.
    ZDNet Gravatar
    aep528
    3rd Mar 2010
  • Actually, they have no choice
    Subpoena and orders of the court are binding on the affected party within the jurisdiction of a court.
    The providers are not playing footsie with the court, they are doing their legal duty.

    That's why it is OUR duty to only use email, photographic, video and sound files in encrypted form, using strong encryption such as GPU, and use 4096 bit key exchange, the strongest and slowest setting.
    Once keys are exchanged, however, the game doesn't stop.
    Periodically, go to one of your links and test for reproducibility of your exchanged key. Kind of like what smart cards do at the bank.
    If there is ever a discrepancy, delete all old accounts and start over with a new Public / private key, exchange keys MANUALLY with your targets, and issue the new Public key only through those trusted keyholders you visited in person.
    Lot of work, but the spymasters do intend to listen into everything you say and do for the rest of your life.
    Kind of "1984", except they actually CAN do it now.
    ZDNet Gravatar
    mykmlr@...
    3rd Mar 2010
  • Sad reality
    As harsh as your message might be, I tend to agree with you. Anything posted anywhere, online or otherwise, could eventually be used against the poster if he/she is careless of the nature and details of the posting. So, if you posted it, privacy settings or not, it could come back to bite you in the rear.

    "your friends are also now exposed and may be questioned about your online habits what you are doing online, personal messages are read and now your friend?s privacy is also vulnerable - even if you have never met them in person."

    What I don't generally agree with in this whole case is lawman going after my friends for information that they could then very possibly twist in such a way that it does support their denial of my legitimate claim.
    This "going after the friends" for information... sounds like a new flavor of McCarthyism to me. And wtf my "online habits"-what I'm doing online, have anything to do with any of this anyway? What's next, a webcam in my bathroom to check if I'm regular?

    I applaud the judge who denied these leeches access to this woman's private information. Some things must remain sacred and that's that.
    ZDNet Gravatar
    jedikitty@...
    3rd Mar 2010
  • As has been pointed out...
    Insurance claims do have the 'right' to investigate any claim for possible fraud.

    But the hypotheticals it brings up such as

    -witness testimony (are they going to subpeona someone living 5,000 miles away?

    -credibility of information (when was that picture *really* taken)

    -how will lawyers use social information as evidence; behavior / pattern / cause / etc.

    And what happens if the evidence works against the insurance company ? What happens to the information compiled? Is it destroyed, kept for future use (pre-existing history, let alone condition)

    Once used, never deleted...

    Thanks for writing.
    Doug
    ZDNet Gravatar
    doug.hanchard@...
    3rd Mar 2010
  • American
    Hey dumba$$, this country is called the United
    States of America. America is two continents.
    North and South. If you ask people from South
    America, they consider themselves to be Americans.
    Canadians are also Americans.
    ZDNet Gravatar
    jsanko
    3rd Mar 2010
  • Which would be fine, except....
    .... that people who are citizens of that country
    sandwiched between Canada and Mexico routinely call
    the themselves "Americans", and say that they are from
    "America". So - if others use the term that has been
    usurped by "Americans" then - you should look in the
    mirror when throwing out insults.
    ZDNet Gravatar
    snberk341
    4th Mar 2010
  • RE: Social media privacy: Insurance companies want access to your Facebook
    Why is everyone always ready to fight when the government wants something from its people. But I don't hear anyone with insurance companies wanting to discard people's privacy !?
    ZDNet Gravatar
    TxM2xTx
    3rd Mar 2010
  • Social media privacy
    what do you want from me ??

    what get I paid?

    cato2605@gmail.com
    ZDNet Gravatar
    Arcticman
    3rd Mar 2010
  • As if I needed...
    ...another reason not to use Facebook. This is getting easier all the time.

    Carl Rapson
    ZDNet Gravatar
    rapson
    3rd Mar 2010
  • RE: Social media privacy: Insurance companies want access to your Facebook
    Relevancy is the key, and probable cause comes into play. Aep528, asside from his insensitive prejudiced comments, makes a good point about privacy online, but with the security settings in place that FB provides, people are given a reasonable sense that they control their content and who can see it.

    These companies can't just go on fishing expeditions expecting to find something when they don't even know what they are looking for. In criminal law, this is called illegal search and sesure. Why private companies even think they have more power than lawe enforcement is very disturbing.
    ZDNet Gravatar
    djmik
    3rd Mar 2010
  • ZDNet Gravatar
    daluci
    3rd Mar 2010

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