Microsoft's new Answers site stumbles

Microsoft's new Answers site stumbles

Summary: Microsoft launched over the past weekend a redesigned version of the Microsoft Answers site. So far, the "new and improved" version has been largely down for the count.

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Microsoft launched over the past weekend a redesigned version of the Microsoft Answers site. So far, the "new and improved" version has been largely down for the count.

Microsoft officials acknowledged performance problems shortly after launching the redesigned site on February 26. In a post on the Answers site, a Microsoft official noted the following:

"Since we launched at 7 am this morning, we have seen extremely poor load time on the site. The entire dev team is still in the office working on this issue. We are narrowing the issue down, but still do not have it resolved."

It seems the issues were still unresolved on February 28, when I asked Microsoft for comment on the reported problems. A spokesperson sent me the following statement:

"The Microsoft Answers site has been experiencing performance issues, specifically concerning intermittent site unresponsiveness. We are actively working to resolve this issue as quickly as possible and we’ll continue to provide updates at Microsoft Answers."

Microsoft Answers originally launched in beta form in 2008 as a community site for those with questions about Microsoft technologies. The latest update, rolled out this past week, introduces a new "reputation model" that helps users find content written by experts and elevates high-priority questions.

Microsoft officials didn't provide any further details about what was causing the performance issues or when they expected them to be finally resolved.

Update (late in the evening on February 28): Microsoft officials sent me notification "that the site issues have been primarily resolved."

Topics: Browser, CXO, Hardware, Microsoft, IT Employment

About

Mary Jo has covered the tech industry for 30 years for a variety of publications and Web sites, and is a frequent guest on radio, TV and podcasts, speaking about all things Microsoft-related. She is the author of Microsoft 2.0: How Microsoft plans to stay relevant in the post-Gates era (John Wiley & Sons, 2008).

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33 comments
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  • RE: Microsoft's new Answers site stumbles

    Seems to work... pretty fast too.
    I guess it's fixed?
    artstate
    • RE: Microsoft's new Answers site stumbles

      @artstate ; Too many people asked "When is Ballmer gonna step down?" So the poor little software crashed. Dev team had to give CPR to the server rack.

      LMAO!!!
      cosuna
      • RE: Microsoft's new Answers site stumbles

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      • RE: Microsoft's new Answers site stumbles

        @cosuna Actually it works just fine, is very usefull and I use quite often. <br>
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        termopane
    • RE: Microsoft's new Answers site stumbles

      @artstate Glad somebody agrees with me. <a href="http://www.ofertareonline.ro/ferestre-termopan.html">Termopan</a>
      termopane
    • RE: Microsoft's new Answers site stumbles

      It seems pretty fast to me. Maybe slows down time to time, but the average is satisfying. For me at least. http://www.handyortungkostenlos.eu/Prepaid-Handy-Orten/ | http://www.handyortungkostenlos.eu/Handyortung-gratis/
      Ibiossa
    • RE: Microsoft's new Answers site stumbles

      Today it works fast to me also. Maybe they fixed it last night because yesterday was very slow indeed. Not it works like a charm. http://www.handyortungkostenlos.eu/Handyortung-gratis/ | http://www.handyortungkostenlos.eu/Kostenlos-Handy-orten/
      Ibiossa
  • RE: Microsoft's new Answers site stumbles

    It seems apparent that the new face of the Answers Website is not much better than the assistance provided has been historically.

    Could explain why 7 out of 10 technicians Google for answers or use other tech. site venues!!
    CustomComputers
    • Wading through cyber landfills

      @CustomComputers <br><i>Could explain why 7 out of 10 technicians Google for answers or use other tech. site venues!! </i><br><br>And considering Google is little more than a trawler's emporium, reducing one to clawing through what amounts to a cyber landfill, that's saying something. ;) <br><br>Btw I agree, MS publishes an admirable collection of support documents, white papers, help files, etc. FINDING them however, in some halfway logical manner, or per their second-rate indexes, can be sheer hell [resort to SE for that too if web based, rinse, repeat]. Therein lies the hang-up historically.
      klumper
  • RE: Microsoft's new Answers site stumbles

    Agree. Google usually has the answers.
    zetR1
    • Minor correction

      @ibannieb Tech Support

      Usually Google doesnt have answers, the thirdparty sites that Google search results show have the answers.

      Please give some credit to the people who actually provide the answers!
      DontBeEvil
  • The answer is rarely MS

    "So far, the ?new and improved? version has been largely down for the count."

    Surprised? What a company;-)
    Richard Flude
    • What was the question?

      @Richard Flude
      Ballmer told the company to be more like Apple. So they are following Apple's example and taking down the whole website for 6 hours to add a single item.

      I hear that Amazon were going to use the same model but Bezo's got upset as the website would never be up.
      dazzlingd
    • Yup, just like Apple!

      @Richard Flude <br>Yes I understand you didn't want people pointing that out but what can you do, we do have memories here so don't act so surprised.<br><br>Apple's RDF doesn't extend over the entire world
      Will Farrell
  • RE: Microsoft's new Answers site stumbles

    Trying to access it, but it appears to be having problems everytime I click on a link off the homepage. It doesn't seem to be browser specific.
    It appears to be back now. Strange...
    xnederlandx
  • design fail

    not just that. the new design is not so good and it's hard to find the original post.
    xp-client
  • RE: Microsoft's new Answers site stumbles

    Seems to be working fine for me. Very quick on all pages. BTW, Google is a good resource for tech issues but typically only returns meaningful links to sites you would already know if you really worked in IT
    09wwuer0sdvfojkasdfk
  • It worked perfectly for me all along

    Any performance issue must have been mainly academic!
    Tim Acheson
  • Time to bite the bullet and pull the plug

    I've been on it for a few months now, providing answers. The old site was ok, usable. The new one looks pretty, but that is the only good thing I can say about it. 4 days after rollout and I still get frequent timeouts when paging. Other than frequently nearly unusable response time, I don't see any single show stopper, but there are a lot of little "improvements" that add up to make me an unhappy, unpaid, answer provider.

    I am seriously considering dropping my participation as too much effort and too little "return" to encourage me to continue.
    Ron_007