Original Galaxy Tab getting Gingerbread in Europe, U.S. waiting game begins
Summary: Samsung has produced a Gingerbread update for the original 7-inch Galaxy Tab in several countries in Europe. As usual, owners in the U.S. are in a wait-and-see mode for the update.
Samsung has stated in the past that the original 7-inch Galaxy Tab would get the Gingerbread update at some point, and has made it available in several countries in Europe. The update requires Tab owners to use Samsung's KIE software on a PC to install the update to the tablet. Gingerbread is a major Android update that is one level removed from the Honeycomb version optimized for tablets, but is a solid upgrade over Froyo on the Tab.
Galaxy Tab owners, and I am in that category, are now in a waiting game that demonstrates clearly the problem with Android updates. Even though the Gingerbread update comes direct from the device maker, we owners in the U.S. have no idea when to expect the update, or if we will get it at all. Most Tabs in the U.S. were sold through the wireless carriers, mine by Sprint, and for the update to get pushed out to us it must come from the carrier and not Samsung.
I am not aware of any carrier in the U.S. that has stated if or when the Galaxy Tab sold through the carrier would get this update. As is par for the course, the carriers are mum on the subject of updates. Here's hoping each carrier that handles the Galaxy Tab, and that is four or five of them, will get busy and get the update converted to its network and push them out to owners. I suspect we'll see the new Honeycomb-bearing Tabs in the market before that happens.
See related coverage:
- Time for Google to take control of the Android update process
- The flawed Android update process: Too many cooks
- Will the new Android consortium fix the update fiasco?
- What the Android update consortium must do to help consumers
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Talkback
Following the Google Fanboi logic
Gingerbread (2.3) is half year old already; and some phones only got ...
RE: Original Galaxy Tab getting Gingerbread in Europe, U.S. waiting game begins
RE: Original Galaxy Tab getting Gingerbread ...
RE: Original Galaxy Tab getting Gingerbread in Europe, U.S. waiting game begins
This is why windows phone 7 is best no tracking and battery last more than 3 days. Now Microsoft has acquired SKYPE we will see more windows phone 7 with video chat capabilities. Love it. So James Kendick how you feel about that Apple Troll lover LOL....
The support problem is broader than just updates....
I contacted Verizon technical support to get help, but the tech rep disclaimed any knowledge of the issue and would not take a bug report (despite my having provided a Google-able search phrase to elicit reports of others having the same problem). The rep did connect me with her peer Samsung tech, who stated that Samsung takes no responsibility for any software on the Galaxy Tab, and suggested I try a different email client.
I later took my Tab back to the Verizon store where I purchased it, and the store manager was perfectly aware of the "disappearing email" issue because it had been reported to him by some of his other buyers of the Tab who were using accounts on a local ISP. He also recommended using an alternative email client, K-9. The latter doesn't, however, resolve all my email issues.
So, Verizon is aware of this specific issue, is continuing to sell the device without forewarning customers. Verizon tech support disclaims knowledge and stonewalls, Samsung stonewalls, and Google can't be depended on to fix the stock email client.
Here's a quote about Google's "responsiveness" from this website:
http://arstechnica.com/open-source/reviews/2011/01/excellent-k-9-mail-app-for-android-keeps-your-messages-on-a-leash.ars
"Google's conventional e-mail client for Android has always felt like a second-class citizen compared to the company's GMail application. It has a very limited user interface, lacks basic features like support for moving messages between folders, and isn't particularly reliable. Google has been slow to address the program's weaknesses and doesn't seem to notice most of the complaints."
So, when a consumer finds a significant defect in an Android device, where does one turn for support? In my case the issue is compounded by Verizon's refusal to take the device back and cancel my 3G contract without penalty. I had used the device longer than the 14 day return period and was cut no slack despite my having used several weeks trying to diagnose and fix the disappearing email problem.
If my experience is any guide, the carrier knowingly sells a device having a critical defect (unreliable email), provides no technical support and no warranty; the device manufacturer disclaims any responsibility for the software, and Google doesn't care.
wifi only