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Steven J. Vaughan-Nichols

Five Chromebook concerns for businesses

By | June 17, 2011, 11:29am PDT

Summary: Google’s Chromebooks will be great for businesses, but first there are some problems to be cleaned up.

Make no mistake about it. I like my Samsung Series 5 Chromebook a lot. I think it will become a major challenge to Windows on light-duty business desktops… eventually.

You see right now, as I’m well into week two with my Chromebook, I’m finding holes that need to be filled before I can see many businesses rolling work out on Chromebooks. Mind you, even as it is, I can see people using them for work. I am right now. But, until these problems are fixed Chromebooks aren’t going to be major business desktop players.

1. Where’s the VPN?

Chrome OS, and thus Chromebooks, actually have Virtual Private Network capability built-in, but it’s still a beta feature and it’s a pain-in-the-rump to find and activate. To turn on the VPN functionality-and other “experimental” features you need to run:

about:flags

from the address bar (aka URL bar). Then Enable VPN support from the list of Experiments.

After that, you can add a Layer 2 Tunneling Protocol/Internet Protocol Security (L2TP/IPSec) private network from the Chromebook’s network control. Currently Chrome OS supports L2TP/IPSec with either a pre-shared key or a user certificate. While L2TP/IPSec works with many VPN services, such as those from Cisco and Windows Server, it doesn’t work with all of them. For example, you can’t use L2TP/IPSec with my own favorite VPN server, OpenVPN.

It may be experimental, but I did get it to work with my Windows Server 2008 R2 VPN server without any additional trouble. The real question to me though is why the heck wasn’t this built-in and perfected before the first Chromebook shipped? To me, the market for Chromebooks has always been business and, to a lesser extent, education and both often require VPN use.

2. Some Wi-Fi Security still not supported.

While Chromebooks support most common Wi-Fi security methods, it doesn’t support all of them. The most glaring of these is that it can’t handle Wi-Fi Protected Access II (WPA2) Enterprise with Extensible Authentication Protocol-Transport Layer Security (EAP-TLS) or Cisco’s Lightweight Extensible Authentication Protocol (LEAP). Like VPN support you can activate experimental support for WPA EAP-TLS and LEAP from the obscure about:flags command page.

To me, this is another “what the heck” failure. All the important Wi-Fi security mechanisms should have been in there from the start. This isn’t rocket science. The Samsung Series 5’s Qualcomm Atheros AR5BHB116 802.11n Wi-Fi card with its Atheros AR9382 chip is already certified for WPA2 EAP-TLS so there’s no technical reason the Chromebook can’t work with this network security protocol out of the box.

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Steven J. Vaughan-Nichols, aka sjvn, has been writing about technology and the business of technology since CP/M-80 was the cutting edge, PC operating system

Disclosure

Steven J. Vaughan-Nichols

Steven J. Vaughan-Nichols is a freelance writer. He does not own stocks or other investments in any technology company.

Biography

Steven J. Vaughan-Nichols

Steven J. Vaughan-Nichols, aka sjvn, has been writing about technology and the business of technology since CP/M-80 was the cutting edge, PC operating system; 300bps was a fast Internet connection; WordStar was the state of the art word processor; and we liked it.

His work has been published in everything from highly technical publications (IEEE Computer, ACM NetWorker, Byte) to business publications (eWEEK, InformationWeek, ZDNet) to popular technology (Computer Shopper, PC Magazine, PC World) to the mainstream press (Washington Post, San Francisco Chronicle, BusinessWeek).

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RE: Five Chromebook concerns for businesses
tom@... 26th Dec
I kn ow little about the Chrome world and have little incentive to learn more than the kind of data presented here. But my gods, how can anyone read this sh_t and not come away feeling like they want to vomit?
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Ah ha! See, what did I tell you...
Cylon Centurion Updated - 17th Jun
"For example, Chrome OS knows that it uses Google Docs to open Microsoft Word .DOC or OpenXML or LibreOffices Open Document Format files (ODF), and it can do so if you upload the file to Google Docs .

See, this is where I have a HUGE problem with the OS. What if it's a document I don't want online?

PS: .DOC? Really? .DOC is so 2003. wink
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Contributr
@Cylon Centurion I figured, WTH, try DOC on it as well. Nada.

Steven
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No, not quite. This article should be entitled "5 Chromebook Concerns for men still living at home in their 30s".

The business concerns are many, but here are a few:

1. predictability of Chromebook client updates. When and where will Google push down a patch or festure that will impede my ability to work?

2. security on the device. Can I do full disk encryption? If so, what happens?

3. wired access. My facility has high speed network cables...how do I plug this device into one? oh...you can't. it is crippled.

4. app compatability. Do my word documents still get badly mangled when loaded into Google docs? how do I push my docs to my web server other than google?

5. application freedom and vendor locking. Looks like the system is engineered to lock you into Google. Google once made a big announcement about their Google Data Liberation group. What ever happened to those guys anyway?
@facebook@...
1) It does this when you reboot, so it won't impede your ability to work.
2) Yes, local cached files are automatically encrypted. You can also set it not to store any local data.
3) You can plug WiFi router into your office LAN. You are unlikely to need anything faster than that for web browsing, video playback, and Citrix, and because you don't store large files locally. But yes, it would have been nice to also have a LAN socket. ChromeBoxes will have LAN sockets.
4) Probably some files with complex formating, and ODF too. Try Microsoft Azure, or Zoho Office if you want to do that, or better still, drop MS Office altogether and create your documents in Google Docs. Unlike MS Office produced documents which have lousy compatibility with others, Google Docs documents have 100% compatibility with MS Office and OpenOffice users and others.
5) Not really, you just type a different URL, and it takes you somewhere else. How is that lock-in?
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@Mah

1. it is not a question of when it occurs, but the impact when it occurs. Google has a poor history of app management, rolling out patches without first notifiying their customers what the impact would be. This is basic Change Management 101.

2. Not the same thing

3. OK, so if I settle for the limitations of the hardware and software, I will like it. Again, not the same thing.

4. OK, exactly the same thing as #3

5. not even close to addressing the matter. Where are my docs? by default, google docs. What happens when Google drops a technology, like Friend Connect, Buzz, Wave, Google Sites, and a host of other technologies that Google simply drops? Where is my data.

So, again.... Like the Chromebook, this article does not address legitimate business needs at all.
facebook @
1. The apps are on the web, not the device, so device apps will update when the ASP updates the app on the web. Google app management has nothing to do with Chrome OS.

Chrome OS is effectively a thin client with a very limited set of standard protocols like HTML5, Citrix remote access etc. to update. These shouldn't really change except in a trivial way to fix bugs. So upgrades should be manageable in a way that tightly bound dlls aren't, if Google doesn't go overboard.

2. Your docs are where you put them. If you logged into Zoho Office, they will be in Zoho's servers, if you logged into Microsoft's Office 385, they will be on Microsoft's servers, and if you logged onto a web entry form or web app, or virtualised Windows desktop on your company's servers, the data will be on your company's servers.

5. The only thing that you need to use Google for is their authentication service. Even that is not necessary with the open source Chromium OS version. somebody will eventually create a version which uses a corporate server for authentication services.
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@Mah
OK, it is an expensive thin client, on that we can agree. It brings nothing new to the game. However, unlike a feature-rich thin client, Chromebooks require too many sacrifices and compromises with regards to functionality. At best, Chromebooks are a beta product.
@facebook@...
1. What's going to break? Your browser?
2. Everything is encrypted and signed.
3. Get a USB to Ethernet adapter. It's thin. The Macbook Air needs an adapter, too.
4. It's a web browser. You use whatever service you want to use, including your company's home-rolled one.
5. Google is used only for login. After that, you use whatever service you want. Google Data Liberation is still going strong and you can find it at dataliberation.org, but you would know that if you were serious instead of just being glib.
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@daengbo
1. Business need reliability. What is going to break? What new functionality will be introduced into the browser that will causes a critical line of business application to not render correctly.

2. References to that?

3. So the device is not complete. Now I need to buy additional hardware to elevate this utterly useless device to just useless?

4. And what are the defaults set to? Do you think that Google is going to add choices to the apps list like Microsoft has for browser installation.

5. OK....so I need a google account. dataliberation.org has not added any substantive content in over year. But you would know that if you were being honest instead of just being disingenuous.
@daengbo

Gotta agree with @facebook on #5, even if most of his other concerns have workarounds or may be fixed in the near future (except #1, he's right: yikes).

Answer to #5, this team was probably Liberated.

Seriously though, the File Manager thing though... yuck. Dealbreaker.
@facebook@...

If Google holds decryption keys for data, what access rights do they reserve for said data? Likewise, if it's not encrypted, does it still fall under their umbrella all-access rights to your data?

This is where it fails in the corporate world.
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RE: Five Chromebook concerns for businesses
notme403@... Updated - 17th Jun
Sheesh... This thing is TOTALLY WORTHLESS for business, unless the only thing you do in your business is surf the web. Unsecure. Pathetic lack of business application support. Unsecure. REQUIRES Internet access. Unsecure. No wired network connection. Unsecure. Did I mention is it unsecure? The Cloud... No way Jose.
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RE: Five Chromebook concerns for businesses
Gabriel Hernandez Updated - 17th Jun
I have other major problems for using Chrome OS:


First: Can't listen to my CD's I have dozens of CDs which I would like to listen or rip in my notebook so I can listen to the music, but I think the Samsung 5 Series or the Acer Chromebook don't have removable disc drive, so
what is going on with this OS!


Second: No 3D modeling, animation, rendering and post-production software. Linux supports Blender on all major distributions: Ubuntu, Fedora, etc. why if Chrome OS is based on Linux it can't support such a productive software like Blender.


Third: No application to View, alter and save images from a webcam.
Linux supports Camorama webcam viewer, so how exactly camera software exists for Chrome OS? None


Fourth: No E-book library management: Convert, view, share, catalogue all your e-books.
How do you transfer your ebooks to your Kindle?, with this OS is impossible since you can't manage your ebooks.


There are other needs you can't do on Chrome OS, so I think Google should reconsider into building a new desktop OS from scratch which is based on Gnome or KDE.
@Gabriel Hernandez
Chromebooks aren't really intended for heavy duty graphics and video editing work. That is something better handled by a power workstation with serious graphical capability.
@Gabriel Hernandez

Re: "first", you could probably rig up some USB CD-RW drive, though I'm not sure how Chrome handles the drivers. But seems to be worth looking into.

"fourth", isn't there a Kindle app for Android that could work on this thing? Assuming Chrome has access to their store... anyway it's just a thought. if Kindle can run on my locked down iPod Touch, I don't see why not.
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@bri719
but if chrome os and chromebooks want to be user-friendly or business-friendly, there should be NO NEED to "rig up" anything. techies and geeks have the time and patience to deal with chrome's shortfalls - businesses dont have that kind of time -- because time costs money.

we just want the damn thing to work, no "rigging up", no "about:flag" crap, no "experimentals". just make the thing work simply, quickly, and interoperabily.
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The crop of tablets that have so far made some sort of impression don't impress on the business side. They are more toys than anything else. Business applications, remote desktop, local printing, Windows network compatibility, etc... We have a pile of iPads sitting because the users don't like to carry a tablet size brick when on remote locations. They opt for 4 year old notebooks that actually work.
@notme403@...
Tablets are fine for web browsing, Internet navigation, and tabular data entry, but aren't ideal for serious text data entry because of the lack of a keyboard. That is where Chrome OS comes in.
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You are kidding ... right?
wackoae 17th Jun
@Mah ChromeOS doesn't even have 10% of the capabilities of today's tables .... even the pathetic Android tablets in today's market.

Do you seriously think that having a keyboard will make it better? Guess what? You can get an add-on keyboard for a tablet and get the same benefit you claim is the core advantage of ChromeOS without losing the other 90+% of capabilities.

Besides, if you really need a "serious text data entry" devices, why the hell would anybody select a device that is MORE EXPENSIVE and LESS CAPABLE than a low cost laptop (with better specs)?
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@notme403@...
I use tablets for remote computing including VPN and remote desktop. I can VPN then remote to a server and reboot it or restart services. Our sales force uses them with custom web apps that have been created for them. It's just a matter of commitment to the platform. I'm now testing the Chromebook for the office too. So far so good. The concerns in the article are real but not insurmountable.
@notme403@...

which is why I see anyone using one of those Pad things, be it in an airport, coffeeshop, or lounge, I know they aren't really doing any "real" work no matter how intense their expression. sorry, dead giveaway.
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Use of Google docs grants Google free license to do with as they please, in perpituity, any or all of MY documents.

Per the Google Docs Terms of Service:
"11.1 You retain copyright and any other rights you already hold in Content which you submit, post or display on or through, the Services. By submitting, posting or displaying the content you give Google a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, publicly perform, publicly display and distribute any Content which you submit, post or display on or through, the Services. This license is for the sole purpose of enabling Google to display, distribute and promote the Services and may be revoked for certain Services as defined in the Additional Terms of those Services.

11.2 You agree that this license includes a right for Google to make such Content available to other companies, organizations or individuals with whom Google has relationships for the provision of syndicated services, and to use such Content in connection with the provision of those services."

No thank you.



In addition, this clause gives us pause as to just what becomes of any documents residing with Google only ...

"4.3 As part of this continuing innovation, you acknowledge and agree that Google may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally at Google?s sole discretion, without prior notice to you. [...]
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@noagenda
Why is it that no one has replied to you post!!! Truth hurts I think!

So foreget the OS fetures and hardware! This is the number one reason that no Business should ever use it!
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Why would ANYONE buy one of these when you can get a decent full OS notebook from TigerDirect for the same price, plus an optical drive to burn/watch DVDS and CDs.
@eye4bear You can get Dual Core Intel Pentium laptop/notebook for less than $400 and AMD Dual-Core E-350 for less than $300.

In other words, you can get the real thing for less than a cheapest Chromebook.
@wackoae
The price is about right actually.

Don't forget that for the high end models - the $499 Samsung model and the $429 Acer models include a 3G modem and 2 years of free 100MB per month connectivity included in the price. The Windows laptops don't, so you should be comparing the $349 Acer and the $429 Samsung.

Do you get 8.5+ hours of continuous use battery life on the cheap Windows laptops quoted? No, you generally need to spend twice as much to get that level of battery performance on a Windows or Mac laptop. It should be noted that ultra light laptops sell at high prices precisely because of long battery life.

Also Windows laptops may run Windows 7 faster, but will they does it actually run a web browser faster? That is the speed you need to compare, since that is all Chromebooks do. A number of reviews of the actual production Chromebook devices, came to the conclusion that there isn't a lot of difference between Chromebook's speed for real use web browsing between the Mac Airbook or Intel's Ultrabook, although the latter do need the extra power to run local apps fast.

Also many of the prices quotes for Windows laptops are limited special offers rather than regular prices, and are being compared to Chromebook regular prices.

Taking all this into account, from the cost of manufacture, the Acer seems to be priced about right, whereas the Samsung is a little high like all Samsungs, but you do get a phenomenal battery life.
@eye4bear You would buy it if you want a completely signed operating system which is immutable, impervious, and locked to hell and back. It sounds like the IT department's dream.
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I don't know what IT you work for
Michael Alan Goff 18th Jun
but shouldn't IT want some control over some aspect of the process? If something goes wrong with a normal computer, competent IT can fix it. If something goes wrong with the Chromebook... I guess Google can fix it.

Nobody else could.
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I agree, goff256
Mister Spock 19th Jun
@daengbo
If something goes wrong with the Chromebook... I guess Google can fix it.

Nobody else could.


Very true. From all that I have read, companies want the ability to control their own systems, not be instructed what they can, and cannot do with the tools they need to run their businesses.
plain
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@daengbo
Yeah and Finance department's nightmare when they get the bill from Verizon when the data cap is busted, along with all the roaming fees. Bad idea to have an embedded 3G only radio and it locked to Verizon.
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RE: Five Chromebook concerns for businesses
hardawayd Updated - 18th Jun
As a beta tester for the ChromeOS for Google I can say that Steven is spot on. I have filed a number of feedback messages to the Chrome OS development team about this system not being ready. Having done a fair amount of beta testing on Ubuntu it was clear that this system was moving way too slow to be ready by June 15. The VP of Google who heads this up should find another job in my opinion. The concept is great but the development execution is way off the mark. I know the developers are working hard so it is not their fault---whoever set the go live date is the problem.
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Wow, lots of passionate young fanboys here. Let an older geezer approach the discussion this way: "In the old days" we used to ask a potential computer buyer one question: "What are you going to do with the computer?" That question led us to which hardware and software was most appropriate for that particular user. If your work requires you to be chained to a wired connection with dedicated software on your machine and local file copies, THEN DON'T BUY A CHROMEBOOK. OBVIOUSLY that is not the hardware you need. DONE. Walk away.

Let me turn the tables on you. I'm a sales guy or, for sake of this specific thread, an AUTHOR working for magazines and blogs. Why the hell would I want to drag around a fully loaded wiz-bang laptop with all my software and data on it? THAT is so 2003! A desktop is USELESS to me and a full-up laptop is overkill for my needs. I would much rather travel lightly, access the data I need when I need it, and if the chromebook is lost/destroyed/stolen, big whoop, get another one and move on. No local data to worry about, no investment in software that is now useless.

Again: what are you going to use the computer for?? That's the question. There ain't no perfect computer, get over it.
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My gut feeling is they are light, fast, and will be ideal for heaps of people - and the web will create and supply services to attract more and more use. If they are cheap, simple, (and replaced frequently with the $30 month fee) it will be ideal for many, perhaps as a third computer.
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RE: Five Chromebook concerns for businesses
YeomanDroid Updated - 21st Jun
I would hesitate on this device based on the fact costs alone in data fees would negate the benefit of taking the headache off the IT department for maintaining and updating it. This is a bad move for Google. They have Chromium OS, it should be able to cloud computing. I was really wanting to move off the Windows platform with my PCs, but that won't happen. I love Chrome and believe this is the browser that should have been put into Android but in the absence of such, we are still regulated to Microsoft products on netbooks and laptops for productivity. Please Google, give us Chromium OS and at least we can access our data offline and back it up to cloud if we want to do so. I'd rather not be forced to do so.
I kn ow little about the Chrome world and have little incentive to learn more than the kind of data presented here. But my gods, how can anyone read this sh_t and not come away feeling like they want to vomit?

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