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Networking

Steven J. Vaughan-Nichols

Netflix and the Internet bandwidth dilemma

By | July 13, 2011, 12:52pm PDT

Summary: Netflix’s latest price changes is only the tip of the ice-berg of problems that Internet video watchers face.

I get it. You’re ticked off at Netflix for raising its prices for online video streaming. I understand perfectly. I recently dropped my cable TV service for a combination of Internet TV services-Netflix, Hulu Plus, and Amazon Instant Video–my own iTunes-based video server, and over-the-air (OTA) TV. Of all of them, I watch Netflix the most. I’m not happy about paying more. I also don’t think I have much of a choice in the matter.

You see, Netflix didn’t have much of a choice in raising its prices. Just like the recording industry before it, video content owners are having a heck of a time shifting over from their old selling and broadcast models to Internet savvy business models. So Netflix knowing darn well that the price it was paying for the right to stream videos made a per-emptive move to raise its rates. Yes, they’ll lose some customers, but they’re betting they’ll still have a good revenue stream. They’re going to need that revenue just to keep their video streams flowing.

Here’s why. Many of the major Internet Service Providers (ISP)s, such as Comcast, which now owns NBC/Universal, also control video content providers. They are not enthusiastic about encouraging any of the Internet video-on-demand businesses. They’re much rather have you use their video services over their connections.

So, Would it surprise you to know that no sooner than Netflix raised itsrates than NBC/Universal announced that they’d signed a new deal with Netflix to supply them with content. It didn’t me.

We don’t know how much Netflix paid, but Michael Pachter, an analyst at Wedbush Securities, said he expected Netflix’s content costs to balloon from $180 million in 2010 to $1.98 billion in 2012. With Netflix having to spend more than ten times the amount it’s been paying for content, we should be rejoicing that we’re only paying 60% more instead of 1,000% more for our Netflix Internet video watching habit.

You can expect that all the online video services will face similar price jumps. Ideally, the ISP/media companies would like you to use their in-house Internet video services such as Comcast’s XFINITY service. Unfortunately these ISP-based Video on Demand (VoD) services tend to be, well, dismal.

But, as annoying as these price increases will be, that’s only the tip of the ice-berg. The real problem is that video is already eating up the Internet’s bandwidth. I can see Internet ‘brownouts’ in our future.

But, it might not come to that because the ISPs are all putting bandwidth caps on our connections. You may think that you could never use 250GB in a month. You could be wrong. Video streaming and cloud services take up a lot of bandwidth.

Just ask Andre Vrignaud. Mr. Vrignaud, a Comcast customer with a 15Mbps down/3Mbps up cable connection, just had Comcast cut his Internet off for a year because he broke their data cap. According to Vrignaud, “Comcast has cut my broadband with no appeal.

Now, Vrignaud is a heavy Internet user. He’s a photographer who saves files in the highly accurate, but also huge RAW format, uses Carbonite for Internet back-ups, and he’s recently started using the new Amazon Cloud Drive to store his large music collection. You can see where this is going can’t you? Huge files, uploads costing against his cap as well as downloads, etc. etc, It turns out that, with today’s cloud services, it didn’t take him long at all to use up his 250GB a month allowance.

If you use those services, and/or your family watches a lot of Internet video, you too are going to crash right into those data caps too. And, it’s the shortage of bandwidth and data caps that are going to be the real handicaps for making the most of Netflix and other Internet video services, not what these services will be charging. Indeed, if your ISP turns your connection off, online video charges will be the least of your worries.

Related Stories:

Netflix hikes prices, adds DVD-only plan

Netflix’s pricing backlash: Follow the money, churn rates

Netflix: Bigger than cable. Too big for the Internet?

Dear Netflix’: Price hike ignites social-media fire

Negative on Netflix? 5 alternatives

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Steven J. Vaughan-Nichols, aka sjvn, has been writing about technology and the business of technology since CP/M-80 was the cutting edge, PC operating system

Disclosure

Steven J. Vaughan-Nichols

Steven J. Vaughan-Nichols is a freelance writer. He does not own stocks or other investments in any technology company.

Biography

Steven J. Vaughan-Nichols

Steven J. Vaughan-Nichols, aka sjvn, has been writing about technology and the business of technology since CP/M-80 was the cutting edge, PC operating system; 300bps was a fast Internet connection; WordStar was the state of the art word processor; and we liked it.

His work has been published in everything from highly technical publications (IEEE Computer, ACM NetWorker, Byte) to business publications (eWEEK, InformationWeek, ZDNet) to popular technology (Computer Shopper, PC Magazine, PC World) to the mainstream press (Washington Post, San Francisco Chronicle, BusinessWeek).

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RE: Netflix and the Internet bandwidth dilemma
FAULKNE 13th Oct
Good day to confirm this comment I would appreciate T h e b e s t o f Z D N e t d e l i v e r e d your website very nice to everyone Yes, Oracle is the only one with shared-disk architecture, but that is there advantage. It means you can add or remove nodes and the database lives on. In a shared nothing architecture, if you lose a node, you lose the system. I'm sure Oracle appreciates EMC highlighting their advantage.I also desire to signal in your RSS feeds. Thank you as soon as once again and maintain up the great operate Awesome post! Thank you very much || thanks for nice content this is really benefit to me.
I know I'm behind the times, still preferring DVDs to streaming. No doubt I'll be out in the cold completely when Netflix eventually drops DVDs altogether. They seem to be heading that way. Or maybe I'll catch up by then. Meanwhile, I'll be paying less. I'll still get 3 DVDs-out-at-a-time, and not have to pay more for the streaming which I never use.
@heycat

Exactly. I was on the 2 at-a-time DVD + streaming plan. When Netflix announced the change I changed over to the 3 at-a-time DVD only plan which cost just $1 more. I tried streaming and found it usable but wasn't enthusiastic and then AT&T decided that my unlimited data plan wouldn't be. Easy decision at that point.
Same can be said for those of us who also use Netflix via a 3G/4G service with a data cap.

Faster means more much quicker
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I don't think the outrage is totally pointed at the cost increases. For me, it is the cost increase and the fact I am not getting anything more for the increase. Nothing in my email said that I was getting a better VOD movie selection to go with the increase. It didn't offer me to go to 2 dvds per month for the price increase, nor did it give me a third option that was a combination of the 2 plans that came in under the $16.00 a month pricing if I wanted to keep both plans. It was a take it or leave it email. Well, I left. I am just one person that won't dent the bottom line of Netflix, but I am tired of being nickle and dimed to death and treated as an after thought for being a loyal customer. Red Box, here I come...
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@CowboyJake

Def. Agree. Their streaming selection is the pits and there was no mention of an increased selection, just an increased pricing. I keep one dvd out so that I can see some of the newer stuff still. If I had gotten two dvds out I might have swallowed the price increase easier
@simpleone71 @CowboyJake
Nothing for nothing, but you are getting more, by not losing. When a suppliers cost rise, the cost is passed to customers in one of two ways:
1) Additional costs
2) Reduced services

Most suppliers assume you have picked the supply you want, and keep that as the goal, thus increase costs to you.

The alternative would be to leave you at your current cost, and reduce your service. Would this have made you any happier? I doubt it, but I could be wrong.

Their gamble was that you will eventually see the value, not a loss.
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@CowboyJake
RedBox? Me 2!
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I like Netflix streaming
oncall 13th Jul
But yeah. It's pretty obvious the studios are limiting its content largely to stuff that doesn't sell elsewhere. Not that that's a bad thing, I like a lot of that old stuff and my kids love all the children's shows. Stuff I wouldn't buy outright anyway. It should be obvious though, the studios are not going to let Netflix kill their cable/DVD/Bluray/iTunes golden goose for $7.99 a month. The content is going to get pricey from here on out.
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Right, I'm supposed to feel sorry for Netflix? It's their bed and now they want me to lie in it? Screw that - every time you turn around you're getting whacked for just getting out of bed by these broadband & wireless carriers. If your utilities increased by %60 you would hit the roof and a class-action suit would be on a judges desk in 24 hours.
I live in a rural area where a Satellite Internet connection is, and will be for years to come, the only way to access the 'net. Even with a pricey connection our max limit per day would make you cry, speeds are such that previewing iTunes audio is iffy on some days, and services like Netflix are a dream never to be realised out here.
Without a DVD you can put into a player we would never see the (almost) latest movies and can't really experience many of the latest online tools.
My sympathy for urban folks crying over bandwidth limitations is growing thin. Like some of the other comments here we still like the hard copy. Difference is we have no choice.
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@mikesgene - No one told you or forced you to live in some wheat field with dial-up connection speeds. My sympathy for rubes crying over needing to have a 24 foot satellite dish next to the double-wide trailerhome just to make a phone call is non-existent.
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RE: Netflix and the Internet bandwidth dilemma
carlson1@... Updated - 14th Jul
@frizzllefry
You haven't been to the country for quite some time have you?
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Message has been deleted.
MLHACK Updated - 18th Jul
  • Flagged
@frizzllefry If you enjoy getting oil, eating bread, eating corn, etc. you should feel sympathy for these people. When I worked in oil our rigs were in the middle of North Dakota with no town for 10-20 miles. I'd have to stay on site for a month at a time. For our society to operate, someone has to live in these places and reap the resources that we all use. Get over yourself...
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@frizzllefry Dork.
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@frizzllefry

Honestly! Now you've irked me, an urbanite who wishes that my retirement would allow me to move to the wide open country, but I have to deal with the mob-driven Comcast to contend for the privilege to have the option of having hard copy media sent to my address!

Dude, try to see that your tiny perspective is pinching your pants!
@frizzllefry
No one forces you to eat bread, flour for which has been grown in some wheat field planted by some folks who are lucky to have a dial-up connection. What would you rather have, bread and other food to eat, produced by those benighted bumpkins you look down your nose on, or live on the 95th floor with a 100 Mb per second fiber-optic Internet connection? The time may come when you will gladly trade your entire electronic possessions for a crust of dry bread. After the second world war, my German grandparents traded a beautiful Grundig radio to some farmer for a couple dozen eggs and a scrawny dead chicken. Maybe then you will have not only sympathy but intense envy for the folks out in the country who are still eating while you consider yourself lucky to have found a few rotten bones to chew on that you found in a dumpster down the street.
@mikesgene

I hear ya man... i am in the same boat it pisses me off to hear people complain about their 50mb comcast connection on getting 30-40mb.
@MLHACK Where can I get the 50MB comcast? Lol. I get 5mbps from comcast if I'm lucky...
@mikesgene
I too live in a rural area albeit a village of 248 people. There is barely any 3G coverage (Sprint only) and no 4G to even dream about. I do have Dishnetwork and a 15M down/1M up DSL from TDS Telecom. Other than a crappy wireless DSL-esque service there is no other choice for broadband for me, too. Fortunately, there appears to be no data cap on my service.
My family and I use Netflix on two iPod Touches, a Wii, a PS3, and occasionally on a computer sometimes on 2 or 3 of those varying devices at a time with no problems! The price increase isn't going to effect me too much as we don't watch the 1 DVD out too often anyway so we plan on dropping that part of the service anyway.
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@snoop0x7b I live in north dakota, too, and AFAIK cableone doesn't cap data usage at all. Sure, its only 650kB/s down ~100kB/s up but heck, its more than good enough to stream HD vid and get a good latency to chicago based video game servers...
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RE: netflix and the Internet bandwidth dilemma
roselaurel Updated - 17th Jul
I'm right there with you @mikesgene. Cable won't come my way for years, a dish is just too expensive and slow for what you get. AT&T DSL maybe next year but no Universe TV with it. If I want highspeed I go to town and the library 20 miles one way. I've never once streamed a video for family viewing and don't intend to start any time soon.
LONG LIVE MY DVD/BLUERAY! By the way, with the breaking up of the bundle I'll actually be able to get rid of streaming and my 2 DVD bill will actually go down! LOL!
look ... a 41% price increase in less than a year (3 movie option) means that I should be getting something besides a bigger bill. I'm not. In 10/10 I was paying $16.99 for 3 movies and now they want $19.99 for 2 movies ... I left DirecTV for gouging hat was less than that ... Also, if the real issue is the cost of content, why not tell me that? Instead they raise prices last year saying it's now all about streaming and come back this year and say oops ... maybe dvd's are still important. My usage didn't change and their offering didn't get any better ... so why would I accept a 41% price increase? I cancelled last night.
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Waves @ Networking
Steven J. Vaughan-Nichols Great blog as usual from you. Also glad i'm in the top post , finally a real time issue while the subject is still hot , Already ahead of the crowd here , the shock of netflix double it's fees and becoming dependant on Internet Service Providers (ISP)s.Even though 50 cents a day is still nothing for old movies . it's the ISP's that are the problem Just as your article hints.I'm sure we can expect to see the Internet Service Providers (ISP)s on capitol hill , where they have crowned themselves "king of the wire to our homes"trying to monopolize the internet. Now the major internet service providers have self appointed themselves to be the Internet police as well ,judging what is or isn't copyrighted material.No one told them to do any of this crap.The government controls these entities , not some P.o.S Vibrators. happy
Even when the case has been laid out for the legitimate reasons for a price increase, people are still lost. Folks, Netflix is trying to provide better content for people. That simply costs money. If you don't want to pay for the price increase, simply go to another provider. Looking at it from a percentage point of view is foolish also. Compare it to the cost of other things you pay for. How about stop driving your car because the price of that has more than doubled in price?
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@Keonidas i think the problem was not increasing prices gradually. When prices went up last year, people complained but there was not the revolt we have now. No one wants to pay 60% more overnight for anything. I think it gas prices went up 60% overnight, people who drive a lot less--at least for a while.
@Keonidas
Did they raise the price of streaming? No. But they are justifying the increase because of streaming costs. Does that logically follow?
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Things are only going to get worse. With the "move to the cloud" mantra now so prevalent, and stream this and stream that, we are relying more and more on our Internet connections that are controlled by a relatively small number of companies. Why do you think Google wants to become an ISP? That is where the money will be in the years to come, and the consumer, as always, will be screwed over even more. Welcome to the future.
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They talk about the current plan ending and the new one beginning and that we need to return any DVDs we have if we decide to remove that portion of our plans (which I did).

So I send my DVDs back and get a notice that they've already sent out the next ones in my queue because the new plan doesn't actually take effect until the 16th. So now when I get those I need to turn right back around and make sure to get them in the mail. It's like saying, "here are a couple DVDs that you could have watched but we need 'em back now."
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Sometimes, older is better
brucegil@... 14th Jul
I back up my music and photos to a couple of external hard drives with a spare standing by. I don't want to depend on an internet connection for my files. As for Netflix, I just switched to the DVD only plan, partly because they still have a better selection of movies on DVD. So, I doubt my internet provider will cut me off any time soon.
The mistake was not making it a gradual increase. If they had increased prices $1 every year, then people would have complained a little bit each year, but not made a huge fuss.
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"The real problem is that video is already eating up the Internet?s bandwidth. I can see Internet ?brownouts? in our future."

WRONG!

That would have been a correct statement 20 years ago but with today's crop of CDN (content delivery networks), there is no reason why mega caching servers can't be located closer to where customers are. That's happening now with Web content (ask CNN, Yahoo, MSN, etc) and it's happening with video and multimedia content. Why do you think that the Akamai's of the world have billion dollars+ market value?

Everything in in place but the Motion Picture industry has to play ball and become less greedy and set in their ways, otherwise, I can imagine some off-shore sites starting to make a lot of money providing content that people should be paying for.... The Internet is fast enough now and competitors will start to fill in the void if the traditional movie studios decide to optimize their content. In some ways, it will be good. I love watching foreign movies and, the world will wake up that it's not just Hollywood and its fat cats that can produce good content.
@zd@... Seriously, all you have to do is call up Akamai and they'll make a deal.
What made anyone think that Comcast/NBC/Universal or any other entity was going to allow Netflix to continue undercutting them using their own pipelines?
The goal is to shut out Netflix and limit media to cable or one time rentals.
There are 3 main ways to throttle Netflix:
1. Bandwidth caps to reduce streaming
2. Use current content agreements to raise Netflix's content cost and create are a subscriber disincentive
3. Provide similar "content everywhere" type of deals to consumers.
You kinda don't want Netflix to fail because it is destroying the hold isps have on your wallet.
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Am I missing something here?
authorwjf 14th Jul
How did Netflix raise the prices for those of us streaming? Go to the website and look for yourself. It's still $7.99/ month for unlimited streaming. You just can't get the DVDs in the mail for an extra $2 anymore. I feel like this article and the media in general has been misleading and or misguided. Netflix seems to be pushing customers to choose, online or mail order, or pay a premium for each since they really are two entirely different products. I don't see what all the fuss is about. I suspect when Netflix started the streaming service, it was an experiment, but now that it has become a full-fledged product, and a business model so unlike DVDs by mail, it only makes sense for them to treat it as such.
@authorwjf
Well fine, but shouldn't they have basically the same catalog that's available for physical DVDs in their streaming library, since they are essentially forcing you to choose one over the other (if you don't have deep pockets to pay for the 60% increase)? Let me have the new releases and catalog that's available on DVD/Blu-ray available on streaming, and that's not touching on the widespread bandwidth and connection issues many Netflix customers experience and has been discussed. Netflix's streaming service being a "full-fledged product" worthy of a full-fledged price is questionable at this point.
Here's a thought: 'Got my price increase email from Netflix, on Monday afternoon. 'Monday evening, they lost another customer. Me. I don't understand why people today just HAVE to have the ability to watch these movies immediately. I, for one, have cut cable TV (and now, Netflix). I receive UNCOMPRESSED HD TV over the air (antenna). I do have FiOS for internet access, and the cell for telephone. 'Got the costs down pretty low now. They can do whatever they want with the prices. When I'm fed up, I'll just disconnect. 'Simple.
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I'm sticking with DVD only.
shawkins 14th Jul
My monthly Netflix rate actually went down a couple bucks. I never did use the streaming service in that I prefer to watch on my TV and don't want to worry about hooking it all up to the net. I certainly don't need to worry about any NBC/Universal content. Just an endless stream of commercials that I don't watch, even on TV.

And you are correct about the bandwidth problem. If everything starts switching over to internet video, we are going to have a problem in the US. I expect that we will see our ISPs raising their monthly rates even faster than they do now.
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"Netflix didn?t have much of a choice in raising its prices."

And I don't have much choice in dropping the very service -- streaming -- that would be most profitable to them.
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Steven mentioned brown-outs. Well if the ISPs would up the bandwidth then the movies and other content would load faster. As it is now the average speed is somewhere around 8mbs. I have 12mbs, now if I download anything it will be done sooner by 50% therefore freeing up bandwidth. Make sense?
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If i didn't have a three-year-old and a five-year-old granddaughter who need to be entertained, i'd drop the streaming option in a hot minute.

I've been pointing out that bandwidth is finite for quite a while. Nobody listens.

(I pointed out that the real estate market during the Bush years was a bubble that had to burst, but nobody listened then, either.)
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I've been with Netflix since they started, back in the late 90's. I've always admired the company, until now. I now feel like it's being run by some kid fresh out of school with his shiny new MBA, who can't wait to show everyone how good a manager he is by raising the profit line by 60%! Wow, is he good or what? The only problem is that the base customers don't like his approach and are seeking other ways to get their movies.

I used to like Netflix and I used to trust them, but not now. I guess I need to look for other ways to get my movies now!
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Let them raise their prices 10,000%. We do have a choice. Just say no. If people stop complaining and simply sever ties with Neflix, their business practices will speak for themselves. Digital media is not a necessity for life. There is more to life than sitting on the couch watching movies from Netflix. Now that I have canceled our subscription due to their rate increases, Our family will have much more time to do other things productive.
LDS
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You're mistaken
tkejlboom 14th Jul
Look at Comcast's financials. They aren't having trouble upgrading their equipment. THEY AREN'T TRYING! Capital expenditures are WAY DOWN even though RATES ARE WAY UP! FX, a 100Mb fiber transceiver is outselling LR, SR, and LRM, 10Gb optical. The only part you got right is that the ISPs would rather be able to use their price controls to force you to use their own directly competing and inferior services. You want to see how much bandwidth is available when you don't rely on crap last mile providers in the US?

http://public.web.cern.ch/public/en/lhc/Computing-en.html
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WOW! While my networking knowledge and training helped to make Netflix's decision understandable, your explanation widened my horizons to see the REAL danger that we stooges of Mass Consumerism now face because of our WANT, or is it WONT?, for M-O-R-E!

I sure hope Netflix, or whoever, keeps the option open for hard copy, because how can I fathom being enslaved to the whims and silly commercial vicissitudes of profiteering, WHEN the plug is pulled on ify, slow-profit media I want to watch, listen, or access, WHEN I WANT TO?!! Ouch!

Guess I'm old school, but the NEW Dumb-downed education system leaves me with a sense of a cold, dank dungeon, and slavery to BIG BROTHA!
With all the whining etc it's my bet that NOT ONE OF YOU CANCEL , CONSOLIDATE, AND JUST PLAIN STOP SENDING IN YOUR MONEY TO THE NETFLIX's, VERIZON'S, and COMCAST's of eh world SO pony Up the MORE YOU BUY, THE MORE THEY WILL CHARGE AND THE LESS YOU WILL GET IN BOTH VALUE AND SERVICE..SO SPEND SEPND SPEND !!!!!
You JUST CAN'T STOP SPENDING NO MATTER WHAT THE COST, IT'S THE IGNORANT AMEWRICAN CONSUMER WAY !!!
Oh, and while you're at it, please pray for MORE ADVERTISING ON YOUR BANDWIDTH,,When did you last got to a website w/o ads ???? When did you last have a phonbe with nop ads..when did you last have anything, anywhere w/o ads. !!! When you finally say uncle IT WILL STOP,,Until then HIGHER AND HIGHER
I agree Netflix obviously has the right to charge whatever they want. My problems are:
1) Netflix streaming is not an alternative to their DVD by mail if your main interest is in relatively recent movie releases. I don't mind waiting 1-2 months for a new release, but Netflix streaming does not - with few exceptions come close to offering this -- and certainly nowhere close ever to offering almost all movie releases. Perhaps they have plans to change this, but if so their press releases give no hint. Again, as presently functioning Netflix streaming and Netflix DVD do not offer the same media.
2) Blu-Ray: I would choose DVD over streaming in order to get Blu-Ray and its significantly better picture. Probably not important if downloading to small mobile device but very significant if viewing on large screen including projection TV.
3) As it is, Netflix streaming does not stream adequately -- far too many halts, stuttering etc. I know this is not Netflix's fault -- but it is their fault to decide to drive customers to a delivery means that so far does not have its bugs worked out. Many of us live in areas with broadband but not the very high speed broadband that would alleviate this problem (and still many rural people have no broadband at all).
4) I like having Netflix streaming to supplement by DVD viewing -- particularly with old TV series, etc. I may not have seen. But I would guess I actually use it to view something at present no more than 4 times a year. Let's see: $100 plus a year for streaming (with taxes) divided by about 4 hours of viewing = $25.00 -- clearly not a reasonable deal for me. I'll investigate other streaming alternatives, including pay per view -- probably look at what Amazon Prime offers as I have been tempted by its "free" 2nd day shipping even apart from their video offerings.
--I should add that I do have Directv with most movie channels etc. (I don't do sports) -- so Netflix streaming is a very distant third in terms of the source of my viewing.
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They're driving us all to get out DVD's from the Library for free...
My AT&T monthly broadband cap at 150Gig. And they don't supply an app to check your usage. They charge $10 for each 50 GB of data over your allowance. Just another way to stick their fat fingers into your wallet.
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Netflix was *ALREADY* too expensive for supplying me with 10 year old movies...And honestly? Who has the time to watch $10 worth of Redbox movies in a month? If you do, then you need to do something else with your life, loser!
Now that Netflix has upped their cost to $15/month, there is absolutely *NO WAY* I'm ever going to become a subscriber...that's just stupid! I can sign up for a premium cable channel cheaper than using Netflix! I can rent 8 videos from Redbox for that price..and I *KNOW* i won't be watching 8 movies a month!
Good day to confirm this comment I would appreciate T h e b e s t o f Z D N e t d e l i v e r e d your website very nice to everyone Yes, Oracle is the only one with shared-disk architecture, but that is there advantage. It means you can add or remove nodes and the database lives on. In a shared nothing architecture, if you lose a node, you lose the system. I'm sure Oracle appreciates EMC highlighting their advantage.I also desire to signal in your RSS feeds. Thank you as soon as once again and maintain up the great operate Awesome post! Thank you very much || thanks for nice content this is really benefit to me.

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