IBM called in to deal with Netbank issues

IBM called in to deal with Netbank issues

Summary: IBM was brought in by Commonwealth Bank of Australia last week during its Netbank problems to rectify a software issue.

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TOPICS: IBM, Banking
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IBM was brought in by Commonwealth Bank of Australia last week during its Netbank problems to rectify a software issue.

The new NetBank

(Credit: Commonwealth Bank)

IBM was on the scene throughout the week to deal with an issue customers were having with the bank's online portal Netbank where they couldn't view their transaction histories in the way they normally did, according to a spopkesperson for the bank.

Instead of just being able to see past transactions easily by clicking on accounts via the home page, customers needed to do a date search to see the information. The problem, which was software related, was rectified on Sunday, the spokesperson said.

The spokesperson wouldn't comment further on what this meant to its relationship with the supplier or if any other companies were involved. "We're not going to discuss our relationships with our suppliers," the spokesperson said.

The software glitch had come as the bank was battling with other problems. Unusually large volumes of people attempted to log on and carry out transactions for the end of the financial year.

The volume of traffic, a higher than normal proportion of which was suspicious and needed to be quarantined, had forced the bank to take Netbank offline three times on Monday to deal with the issue.

Netbank recently received a facelift as the bank rolled out a new look portal.

Topics: IBM, Banking

Suzanne Tindal

About Suzanne Tindal

Suzanne Tindal cut her teeth at ZDNet.com.au as the site's telecommunications reporter, a role that saw her break some of the biggest stories associated with the National Broadband Network process. She then turned her attention to all matters in government and corporate ICT circles. Now she's taking on the whole gamut as news editor for the site.

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5 comments
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  • BCP, Disaster Recovery?

    The Reserve Bank should be asking the question.
    anonymous
  • IBM = DB2 on Mainframe query bug ...nuff said

    Why is this story so melodramatic......it's not like the SAS were deployed via some HALO insertion.

    Bottom line, DB2 on the Mainframe (both IBM products) had a bug and IBM are one of the three app service providers to the Bank so they had to fix it !
    anonymous
  • Melodramatic

    Maybe because the bank lied to it's customers for the first week netbank was broken? Maybe also because it looks like the sdlc and implementation of the new netbank solution also failed.
    anonymous
  • BCP, Disaster Recovery?

    You don't need to fail over to DR site for such a glitch.
    anonymous
  • IBM = DB2 on Mainframe query bug ...nuff said

    Proof?
    anonymous