Telstra to offshore 130 more jobs

Telstra to offshore 130 more jobs

Summary: Telstra plans to offshore over 100 jobs in the latest round of overhauls of its back-end processes as part of Project New.


Telstra plans to offshore over 100 jobs in the latest round of overhauls of its back-end processes as part of Project New.

Late yesterday the company revealed that 103 back-of-house and administrative positions would be moved overseas to a company that is performing similar tasks for the telco giant. A further 27 jobs are also proposed to be made redundant due to technology improvements, but Telstra plans to create 12 new technician support roles.

The changes are being made as a part of the company's massive overhaul program, Project New, which kicked off in mid-2010. The program aims to reduce spending on external suppliers, improve customer service and field workforce productivity, simplify prices and reduce the company's ongoing costs.

Telstra told ZDNet Australia that the company would seek redeployment for the affected staff, or offer retrenchments.

"We are sorry for the impact this has on affected employees and will seek redeployment opportunities in other parts of the business wherever possible or provide full retrenchment entitlements, but we believe this will help us to deliver a better experience for our customers through more efficient business processes," Telstra said in a statement.

Telstra's advertising subsidiary Sensis will also shed 110 jobs from its Yellow Pages Sales and Corporate Support divisions across Australia. These people are set to leave the company by 3 February as part of Sensis' "digital transformation" push to get customers onto online self-service tools.

According to Sensis spokesperson, Damien Glass, these people would also be redeployed or offered redundancies.

"It's never a good time for job losses and these decisions are always a last resort. However, these changes are a critical part of our program to maintain and build market leading customer solutions. We are focused on supporting the people impacted and will provide them with generous redundancy provisions as well as access to redeployment and job search programs."

The latest round of job cuts comes just two months after Telstra announced plans to move 280 jobs offshore, including some 130 back-office IT jobs to Indian outsourcer WIPRO as part of Project Evolution.

The Community and Public Sector Union (CPSU) had been meeting with Telstra in January. According to a letter from the CPSU, Telstra has yet to implement any redundancies or redeployment since this announcement. The company will conduct training for employees affected. Telstra said that one employee has even expressed interest in moving to India to work for WIPRO, but the telco said it would be up to WIPRO to ultimately decide whether to take on that employee.

Updated at 1:37pm, 1 February 2011: added Sensis comment

Topics: Telcos, Telstra, IT Employment


Armed with a degree in Computer Science and a Masters in Journalism, Josh keeps a close eye on the telecommunications industry, the National Broadband Network, and all the goings on in government IT.

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  • Do you see whats happened with the NBN, this is just the tip of the knife - more NBN sites, less jobs at Telstra, and an overall rise in the un-employment rate.
  • If the Federal Govt. told QANTAS they were going to legislate to make them sell their planes and never operate their own fleet again because the Govt. is going to buy a fleet of planes with tax payers money and let anybody buy seats at wholesale and operate an airline. How many QANTAS employees would be left.
    • Depends if those planes are slow, unkempt and about to fall out of the sky, due to obsolescence and wear/tear?

      If so an agreement between the two parties (not legislation) for the government to provide for all Aussie air travellers equally, not just air travel for those city folk like me and forget the rest, which finally fixes a complete stuff up from previous governments, could be most attractive "finally" for everyone else, but even also QANTAS.

      Particularly by fairly compensating QANTAS for decommissioning their fleet and migrating their faithful clientele, whilst allowing QANTAS wholesale access to a new, better, faster, fleet at very competitive rates. Also very attractive for QANTAS... being able to off load previous legislative restrictions/USO and forced wholesaling clauses.

      And BTW - the Government are building these planes not buying them, creating many jobs and stimulating the economy. Also, they are funding the plane build using bonds, securities, BAF (some of which was from the sale of Telstra I believe) and the contingency fund - NOT GENERAL TAXATION REVENUE.

      So how many employees would be left at QANTAS? Definitely less maintenance staff. But these expert maintenance staff would need to be snapped up by NANCo (National Airline Network Company). But they would need more hospitality staff, with the ability to fly bigger, better planes and new routes previously deemed unprofitable no go zones!

  • Anyway where's SL and VasMas now, spruiking the "great Aussie company"?

    Funny how they go AWOL when such articles appear.