Google Voice and Skype: Rethinking GV and the landline handset solution

Summary:There's no need to try to convert the last five decades of analog phone devices to something that runs over the Internet. Let's just use the Internet devices we already have in the house. Let's use Skype with Google Voice.

All projects: DIY-IT Project Guide
This project: The Ultimate Google Voice How-to Guide (2014 Edition)

Welcome to the 2014 edition of the Ultimate Google Voice How-To Guide, presented by ZDNet's DIY-IT blog. In this article, and the baker's dozen that accompany it, you'll learn just about everything you need to know to get the most out of the Google Voice service. This guide contains a complete end-to-end update of our 2011 Google Voice guide, chock full of new ideas, completely new articles, and amazing tips.

You'll learn how to port your landline to Google Voice, how to set up phone handsets, how to integrate Google Voice into your iPhone and Android experience, how to set up a multi-line office, how to get the most out of using Google Voice and SMS, and even how to use Google Voice effectively and safely in your car, and lots more.

So brew up a cup of coffee or your favorite tea, grab a few snacks, and prepare to discover how plain 'ol phone calls are about to be transformed into something virtually indistinguishable from magic.

This article assumes you've already got a working Google Voice account and it's linked to your phone. If you don't, please read the earlier articles in this series. We are also aware of the  rumors that Google may end-of-life Google Voice or migrate its functionality more fully into Hangouts  and, if that happens, we'll update this series with all your best options.

We are seeing some big changes in Google Voice and also the very real risk that someday Google will decide to end-of-life Google Voice, just like it did with Google Reader. It's possible that millions of us will either be left without our phone numbers or have a short time to port them somewhere else.

With all of that, I am still sticking with Google Voice. I find the number routing, the wide variety of voicemail options, the spam call filtering, the ability to get voicemail transcripts in email (even if poorly translated), and all the other little features worth the hassle.

But it hasn't been the most straightforward path. We've used and configured a lot of different hardware options. I've had to convince my wife of the next, new change in our daily communications environment (she's the most patient woman on the planet).

A few months ago, when the Ooma died, I decided I was going to try a whole new approach: Skype. My wife looked at me with that deer-in-the-headlights look she gets whenever I'm about to completely transform how the house works, and let out a shakey, "Well, I don't know..."

Like I've said many times before, my wife is the most tolerant woman on the planet.

In any case, I'd had it with the excessive level of complexity our phone system required. I had both an Ooma and an AT&T Microcell taking up ports on the router. I had a Link-to-Cell handset base station plugged into the Ooma. I had a ton of power cords and power dongles going under the desk. And it was all unreliable, cranky, and in need of more duct tape.

Over the years, I've become convinced that voice quality suffers at the intersection of analog and digital phone systems. I've become convinced that no matter how good the interface (and Ooma is quite good), that once you hook in analog handsets, add in cordless phones and RJ-11 connections, quality will deteriorate.

So I yanked it all out. I had an alternate solution: Skype integrated with Google Voice.

The old Skype idea

Skype wasn't a new idea. I had thought about it way back in the beginning of this process. Back in 2004 or so, Skype phones were big deals. You could get them from almost any vendor. Then the smartphone hit the market, and people found a better way to ditch landlines, and the Skype phones and Skype-specific hardware market collapsed.

There are still a few Skype gateway products available, products that let you plug a regular POTS phone into a jack and call out using Skype. When I first started exploring this project, those products were from janky-sounding vendors and I was nervous about ordering. So I went with Ubi and then Ooma.

When the Ooma started to fail, I decided I'd bite the bullet and order the janky gear anyway. Let me be clear. If you go to the Skype site (which is now run by Microsoft) and order these Skype devices (which are promoted on the Microsoft-owned Skype site), you then are taken to a jank-ville ordering page where you order a jank-built product. Don't do it.

After some serious poking around, I found the same products offered through Amazon. At least Amazon accepts returns. So I ordered them, got them in, and they simply failed to work properly. Not worth the time, not a good idea. I sent them back.

That was it. I was done with the idea of trying to connect old-style telephone handsets to Google Voice or Skype. I was done with old-style handsets, period.

Things have changed in three years

Things have changed in the three years since I implemented my Mark I solution. Back then, I had one smartphone, an iPhone 3G. My wife had just upgraded to her first smartphone, an iPhone 4. We also had a first-generation iPad. But that was it for tablets and phones.

Time passes. As time passes, phone contracts expire, and new devices are introduced. Denise is now on her second smartphone and I'm on my third. We both now rock Android phones, Samsung Galaxy S4s, and we couldn't be happier.

But that doesn't mean we got rid of our previous iPhones. We kept them. In terms of smartphones, we now have an iPhone 3G, an iPhone 4, and iPhone 4S, and two Galaxy S4s. That's five phones.

We also have a five 7-inch tablets. We each have a Nexus 7 (mine lives in the bathroom and is my bathroom reader of choice). I have a first-generation iPad mini, and she has two Kindle Fires (an original, and a second-gen HD). Denise's Kindles seem to multiply. A deeply discounted DX showed up this week. When I asked her how many Kindles she has overall, one hand showed five fingers and the other had a peace sign. One girl. Seven Kindles. It almost seems like the title of a sitcom.

Add it up and we five smartphones and five tablets (plus all the random not-so-smart e-paper Kindles). All but the e-paper Kindles can run Skype. That's ten devices that can run Skype in the house.

We also have our desktop computers. She has a Windows machine. I have my Mac/Windows FrankenMac hybrid , and she has a sweet Ultrabook. I have two other machines on my desk as well. All of them can run Skype. That's a total of fifteen devices that can run Skype.

Next up: how to make it all work...

I'm doing more updates on Twitter and Facebook than ever before. Be sure to follow me on Twitter at @DavidGewirtz and on Facebook at

Topics: Google, Mobility, Networking, SMBs, Telcos


In addition to hosting the ZDNet Government and ZDNet DIY-IT blogs, CBS Interactive's Distinguished Lecturer David Gewirtz is an author, U.S. policy advisor and computer scientist. He is featured in The History Channel special The President's Book of Secrets, is one of America's foremost cyber-security experts, and is a top expert on savi... Full Bio

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