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Hardware 2.0

Adrian Kingsley-Hughes

Microsoft's branding crisis comes to a head with Windows 8

By | February 25, 2012, 8:29am PST

Summary: Two brands to get the chop - Zune and Windows Live.

Microsoft is getting ready to kill off two of its brands with the launch of the Windows 8 Consumer Preview, according to a post by Tom Warren over on The Verge.

According to what Warren has ‘heard,’ two brands are for the chop:

  • Windows Live
  • Zune

The report claims that this is ‘part of a broad effort to simplify and consolidate the company’s brands into a simple consumer message alongside Microsoft SkyDrive and Microsoft Hotmail.’

Warren tells us that the updated branding will be as follows:

  • Microsoft Account (Windows Live ID)
  • Mail (Windows Live Mail)
  • Calendar (Windows Live Calendar)
  • People (Windows Live Contacts)
  • Photos (Windows Live Photo Gallery)
  • Music (Zune Music Player)
  • Video (Zune Video Player)

I sort of expected the Zune brand to die, especially given that the Zune hardware is now dead and gone. That brand is just a reminder of an idea that withered and died on the vine, and I think it was a nebulous piece of branding at best. But I will be surprised to see Windows Live being rebranded, because take up of the service has been quite successful and it’s a brand that people know and seem to trust.

That said, ‘Windows Live Mail’ or ‘Windows Live Photo Gallery’ hardly rolls off the tongue, but it’s not as bad as branding abominations such as ‘Windows Live SkyDrive’ and ‘Windows Live Hotmail.’ When you branding gets this awful, you have a branding crisis on your hands.

This seems to have come to a head with Windows 8, maybe because the Metro UI paradigm doesn’t work well with app and service names that are too long. At least this time Microsoft is going for the ‘less is more’ approach. ‘Mail,’ ‘Calendar’ and ‘People’ are about as simple as it can get.

Maybe Microsoft finally understands the power of simple branding, rather than overloading brand names with keywords and hazy buzzwords.

Compare this to a company like Apple. Here’s a company that sticks with the brands it comes out with. iMac, iTunes, iPod, Mac, iPhone and iPad are just a few of the Cupertino giant’s brands that have either not been rebranded in over a decade, or have not been rebranded at all.

The only rebranding that Apple has done lately that I can recall is dropping the ‘Computers’ from its name, changing ‘iPhone OS’ to ‘iOS’ and dropping the ‘Mac’ from ‘Mac OS.’ The products and services might have changed and evolved over time, but the brands have remained the same. Apple seems to think that there’s value to having a consistent, long-term brand that users can come to know and love (or, as with the iTunes software, hate).

We’ll have to wait for the Windows 8 Consumer Preview to land to confirm just how deep this rebranding goes.

What do you think of the rumored rebranding of the Microsoft services?

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Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology.

Disclosure

Adrian Kingsley-Hughes

All opinions expressed on Hardware 2.0 are those of Adrian Kingsley-Hughes. Every effort is made to ensure that the information posted is accurate. If you have any comments, queries or corrections, please contact Adrian via the email link here. Any possible conflicts of interest will be posted below. [Updated: February 23, 2010] - Adrian Kingsley-Hughes has no business relationships, affiliations, investments, or other actual/potential conflicts of interest relating to the content posted so far on this blog.

Biography

Adrian Kingsley-Hughes

Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology -- whether that be by learning to program, building a PC from a pile of parts, or helping them get the most from their new MP3 player or digital camera.

Adrian has authored/co-authored technical books on a variety of topics, ranging from programming to building and maintaining PCs. His most recent books include "Build the Ultimate Custom PC", "Beginning Programming" and "The PC Doctor's Fix It Yourself Guide". He has also written training manuals that have been used by a number of Fortune 500 companies.

Adrian also runs a popular blog under the name The PC Doctor, where he covers a range of computer-related topics -- from security to repairing and upgrading.

35
Comments

Join the conversation!

Top Rated

Somewhat?
travisbrowny 25th Feb
The Xbox brand is immensely successful.

Just In

Oh please
brianrmiller 4th Mar
Ever try criticizing Apple or Google on a tech site?
5 Votes
+ -
.mac > mobile me > iCloud
-6 Votes
+ -
You mean...
Joel-r 25th Feb Below threshold | Show anyway
Like Zune, Kin, Windows Phone 7?
1 Vote
+ -
The examples you gave ...
P. Douglas 25th Feb
... are 3 different products - not different names for a particular service.
0 Votes
+ -
Actually...
Joel-r Updated - 25th Feb
Two were brought together to make up the third. Maybe you would prefer hotmail, MSN, Windows Live?
0 Votes
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Nope
brianrmiller 4th Mar
"Two were brought together to make up the third."

Not even close. Windows Phone 7 is not "Kin + Zune." Anybody who has used all three products could tell you that.
-2 Votes
+ -
they had Macintosh Quadra, PowerMac, PowerBook, Mac Pro, different names for the same thing over the years.
0 Votes
+ -
So true...
Whoever knew what Mobile Me was...
even Apple struggled with branding
-6 Votes
+ -
Those old enough would remember the dot rebranding orgy
Richard Flude Updated - 25th Feb Below threshold | Show anyway
Classic times;-) MS has had real issues with branding, stemming from a desire to leverage other markets (can't change their spots).

Windows and Office have really worked for them, Xbox a somewhat successful brand. They came really close to losing windows!
8 Votes
+ -
Top Rated
Somewhat?
travisbrowny 25th Feb Top Rated
The Xbox brand is immensely successful.
-4 Votes
+ -
Meanwhile...
TheCyberKnight Updated - 25th Feb
Yes, XBOX is successful but it doesn't mean it should be used for everything Microsoft wants to succeed. XBOX is heavily associated to gaming and it would be a mistake to project the branding to music and video.

Even though the "Microsoft" name is negatively perceived by many (including the youger generation), "Microsoft Music" would by far be better than "XBOX Music".

I just hope the branding restructuring won't bring its share of usual Microsoft uninspired names aggregation we've been hearing too often in the last years.
-6 Votes
+ -
True, amongst gamers and younger people
Richard Flude 25th Feb Below threshold | Show anyway
But it doesn't have the recognition that windows has (ubiquitous), nor say iPod.

Xbox doesn't even have the best brand recognition in the gaming market.
-2 Votes
+ -
Define successful.
matthew_maurice 25th Feb
If you look at net expenditures for Xbox and the revenue generated by it over it's lifetime, the product has only very recently began making money (some argue it still hasn't). If you consider the time-value of the money MS has spent, you could make the argument that they'd have been better off not doing Xbox at all and simply putting the piles of cash they spent into CDs or any other low-interest cash equivalent.
3 Votes
+ -
I had not realized that
John Zern 25th Feb
TheCyberKnight
Even though the "Microsoft" name is negatively perceived by many (including the youger generation

I am surprised I did not know that, as nobody I know views it negatively, in fact they have ask over the past year or so if they should upgrade to Microsoft Windows 7 as they've liked what they've seen.
5 Votes
+ -
You cannot be serious
John Zern 25th Feb
Richard Flude
Xbox doesn't even have the best brand recognition in the gaming market

So XBox is outselling PlayStation because people do not know what they are purchasing?

"Hi I want the 'whatever it it' in the boxover there. the XBox360 thing. You know, the new PS3"

I have seen you make stretches in the past, but that one was actually one of your worsts ones, yet.
-3 Votes
+ -
Sorry I was wrong;-)
Richard Flude Updated - 26th Feb
Windows 7 is no longer windows. Consumers don't relate iMac to Macintosh ( or should that be Mac ).

Indeed Apple, dropping Computer, has confused everyone. Really bizarre marketing decisions. I don't know what they were thinking.

Xbox is also outselling Playstation ( since the US market is all that counts ), sorry not to be confused with PS3.

Update: I hope I didn't confuse anyone with XBox, I meant XBox360.

Update2: brand value is about number of items sold. Thanks John

Update3: brand now equals product

The ignorance of some talkbackers is truly amazing

Update4: I was sent this link. Clearly EA CEO John Riccitiello isn't up to with the new talkbacker brand standards.

http://www.computerandvideogames.com/281204/ea-boss-xbox-brand-cant-match-playstation/
-2 Votes
+ -
Thugs on parade
Robert Hahn 26th Feb
The Munchkins need to realize that if every note that is even mildly critical of Microsoft is down-rated into oblivion, while notes like the first reply are up-rated to "Top Rated" status, then not only will the rating system fail, but it will become obvious to everyone that Microsoft's corporate culture has not changed and the company is still basically a Corporate Thug.

So stop doing that. Your behavior is becoming waaaaay too obvious.
1 Vote
+ -
It's all they have
Richard Flude 26th Feb
Previously they used the flag button. It's their form of debate, silence any dissent.
1 Vote
+ -
Oh please
brianrmiller 4th Mar
Ever try criticizing Apple or Google on a tech site?
3 Votes
+ -
Where is the crisis? There is no crisis. Microsoft is simply consolidating and renaming services which makes sense. All business do this to stay relevant. Not much of a story here but you had to twist this somehow.
1 Vote
+ -
True
smulji 26th Feb
There is no branding crisis. Looks more like a journalism crisis to me.
2 Votes
+ -
Get a WP7 phone Adrian
tonymcs@... 26th Feb
And then you'll notice that that's what the applications are called on the Metro based menu.

Nothing to see here, move along wink
-1 Votes
+ -
Branding
dheady@... 25th Feb
I heard that Mr. Balmer, in an attempt to play off a popular pop culture phenomenon is considering re-branding all products with the catchword "bazinga!" So Wndows 8 will be Windows 8 "bazinga!" and so forth. Then again I did just hear that from my wife.
0 Votes
+ -
WoW
tonymcs@... 26th Feb
Managed to diss your wife and Windows in the same post.
2 Votes
+ -
No diss
dheady@... 26th Feb
My wife is the origin of the comment and we both were amused
0 Votes
+ -
Pity, that Microsoft hasn't learned the following lesson with Windows-8--one Operating System for two totally different marketplaces.

Maybe Microsoft finally understands the power of simple branding, rather than overloading brand names with keywords and hazy buzzwords.

A (hopefully) intelligent marketplace will show them the errors of their ways.
I like the new names .. not that i care if my msn is called "microsoft network, messenger for windows, windows live messenger or just plain messenger ... as long as the the program lets me chat to my friends it's all okay... same with other "brands" ..
-2 Votes
+ -
When a davidson post has a positive rating.

One wondered with all these "months" going into this "vastly improved" system what the chances were it was going to be pants.
0 Votes
+ -
Bias
tonymcs@... 26th Feb
Most of us evaluate posts based on content and even LRD uses facts occasionally as do the Linux and Apple fans. I'm excluding Linux Geek and Itguy of course, as you have to draw the line somewhere.
1 Vote
+ -
Ok, This Reporter Just Has To Feed His Pet Trolls
chad_richey@... Updated - 26th Feb
Ok, This Reporter Just Has To Feed His Pet Trolls, He Must Be The TROLL KING
1 Vote
+ -
MSFT had to Scrap them: here's why
msft777jf Updated - 27th Feb
I agree with MSFT; sometimes, you gotta let go: People won't remember but many Windows version included the "powered by Windows NT" branding... until MSFt got rid of that nonesense...

Brands are useful when they accurately convey what the product is and they do it in a memorable way: Zune brand doen't mean anything to anybody outside us, and Windows Live is a brand so scattered that it is plain annoying... as Windows 8 prepares to release, it makes sense for Microsoft to clean the chrome branding and target the consumer with clear and memorable brands...Xbox is a huge brand and so undoubtedly Microsoft will go that direction for their first ever consumer OS, Windows 8!
0 Votes
+ -
Hotmail
ntman2011 27th Feb
I use Live Maill all the time. Where is our hotmail going to be going to now???
0 Votes
+ -
One "Microsoft Account" to access everything from Microsoft and partners should be headed the right direction. Microsoft and partner products may not be exclusively "Windows"-specific ayway. Next should be to kill the "Windows Update" nonsense and just call it "Microsoft Update" everywhere for goodness sake! :-D
I hate this guy. The way he hate MS. And when it comes out he will have one and will love it but still will complaint.
1 Vote
+ -
about time
danbi 29th Feb
Never learned what Zune is supposed to be, and all my attempts to make any use of Windows Live failed, so... won't be missed.
1 Vote
+ -
Oh really?
brianrmiller 4th Mar
"The only rebranding that Apple has done lately that I can recall is dropping the ???Computers??? from its name, changing ???iPhone OS??? to ???iOS??? and dropping the ???Mac??? from ???Mac OS.??? The products and services might have changed and evolved over time, but the brands have remained the same."

I walked into the Apple Store recently, to purchase a PowerBook. I couldn't find one. They also weren't selling the iBook, or the Power Mac. Instead, they had "MacBooks" and "Mac Pros."

Confused, I tried to log into my .Mac account, but it was no longer available! I Googled it and found it had been renamed to "MobileMe," but that also had been renamed to "iCloud."

So other than the entire range of Apple laptops and desktops, as well as all of Apple's cloud services (which have been rebranded twice so far), your point has merit. happy

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