Ed Bott

Ed Bott is an award-winning technology writer with more than two decades' experience writing for mainstream media outlets and online publications.

Latest Posts

How long will Microsoft support XP and Vista?

In the comments to an earlier post, a reader wonders out loud whether Microsoft plans to dump its Vista users when Windows 7 comes out. Fortunately, the support lifecycle for all Microsoft products is well documented. In this post, I show you where to look up the details and explain why XP and Vista users will still have access to critical support resources even after Windows 8 is released.

September 21, 2008 by

63 Comments

Apple, not Gear, deserves the blame for iTunes crashes

It’s now been a week since Apple’s botched release of iTunes 8, which caused a tidal wave of Vista crashes before it was hastily rolled back. Judging from traffic on Apple’s support forum, pulling the new Apple USB driver and replacing it with the file from iTunes 7.7 succeeded in quieting most of the complaints from most Windows users, although a handful of customers report that they’re still having problems. After looking more closely at the other driver, from Gear Software, I've concluded that it was unrelated to these crashes and might even be an innocent bystander in another iTunes support headache involving missing CD and DVD drive letters.

September 17, 2008 by

44 Comments

Is Microsoft aiming for an early Windows 7 launch?

Andy Patrizio at InternetNews.com has raised some eyebrows with his report that an “internal calendar” at Microsoft has June 3, 2009 as the planned release date for Windows 7. Isn’t that an awfully compressed beta cycle? It is indeed, and if the new schedule is accurate it's one more sign that new Windows boss Steven Sinofsky is running things very differently from his predecessor.

September 15, 2008 by

66 Comments

Apple rolls back problem driver in new iTunes 8 update

A few days after users began complaining that iTunes 8 was causing Windows systems to crash, Apple has rolled out a new version of iTunes 8 intended to fix the problem. I've looked at the latest update and discovered that the "new" USB driver included with this release is actually the same as the old driver from iTunes 7.7. Is this a real solution or just a quick fix?

September 11, 2008 by

51 Comments

An inside look at Apple's sneaky iTunes 8 upgrade

I’m reading lots of complaints about the new iTunes 8 update causing horrific problems on Windows machines, including widespread reports of STOP errors, aka the Blue Screen of Death. So how can a supposedly simple software update cause a fatal crash? Maybe because this isn’t a simple software update. Once again, Apple is using its automatic update process to deliver multiple software packages, including a device driver that has a long and checkered history of causing the Blue Screen Of Death to appear. And it’s delivering this massive payload without even a pretense of proper disclosure and without asking consent from its users. I was able to reproduce a crash and put together a gallery that shows the whole sordid process.

September 10, 2008 by

262 Comments

OEM licensing confusion starts at Microsoft.com

Microsoft’s members-only OEM Partner Center contains a perfect example of how much confusion surrounds the subject of Windows licensing. Two pages on this supposedly authoritative information source for OEMs contain answers that are completely contradictory.

September 8, 2008 by

51 Comments 2 Votes

Should Microsoft get into the PC hardware business?

In a recent interview, Microsoft Technical Fellow Mark Russinovich noted that there's "a lot of discussion within Microsoft" about whether the company that makes Windows should also make PC hardware. It's a theme that Microsoft CEO Steve Ballmer touched on as well in a memo that was leaked to the press a few months ago. The big problem with that strategy is that Microsoft doesn't dare upset its business model by competing directly with its hardware partners. But maybe there's a way around that problem.

September 8, 2008 by

282 Comments

Microsoft finally earns a passing grade (barely) for WGA

Microsoft launched its Windows Genuine Advantage (WGA) anti-piracy program in early summer 2006. Its first year was, to put it charitably, a disaster. An epic fail. A big fat F on the year’s report card. Things didn't get much better in 2007, either, as a server failure and other outages unfairly labeled thousands of legitimate Windows customers as pirates. In the past year, Microsoft has revamped and re-engineered its WGA and Vista validations systems and processes. What did they do and what does it mean for you? I went back to the same data source I used in 2006 to measure Microsoft's performance and see whether they finally deserve a passing grade.

September 4, 2008 by

269 Comments 1 Vote

An IE8 Beta 2 Q&A

Yesterday I published my first look at the just-released Beta 2 of Internet Explorer 8. I got some great comments in the Talkback thread and via e-mail and thought it would be worth answering them here. Should you install IE8? Where can you download the correct code for your OS. Are there any special precautions you need to follow before installing the beta? Can it be uninstalled? I've got the answers to these and other questions.

August 28, 2008 by

38 Comments