One common reaction to my recent Fixing Windows Vista series has been "Why should this thing need so much fixing?" To which I say, give me a freakin' break. My career has been all about helping people make Windows work better, and I have dozens of peers on the Apple side of the universe who do the same. In fact, it took me no time at all to find books, magazine articles, and even a three-part series on how to fix the Mac OS. Why are people so surprised that computer operating systems need fixing occasionally?