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Digital-first customer service solutions emerge as their own software category
Digital-first customer service solutions is a new category in the making, with broad appeal to teams that must support authenticated or anonymous customers in the pre- and postpurchase stages. They help understand customer behavior and intent and deliver highly contextual experiences based on friction points they detect in customer journeys.
Goanna Solutions to deliver AWS re/Start training program in Australia
New workforce development program will help local employers find skilled entry-level cloud talent.
Amazon the disrupter enters low-code market; doesn’t disrupt anything
Many had high hopes for Amazon’s low-code platform project, but the launch of Honeycode didn’t blow anyone away. What’s missing?
Best GPS sports watches in 2020: Coros, Garmin, Polar, and other smartwatches
While smartwatches often include GPS and can provide casual athletes with all they need, dedicated GPS sports watches track more data and provide much more customization of the information you are provided while working out. Most provide some basic smartphone notifications, but the emphasis is on focused sports tracking.
Sixteen Facebook apps caught secretly sharing data with third-parties
Academic study used unique "honeytoken" emails to install Facebook apps and see which inboxes received emails from unrecognized senders.
Hacking healthcare: Why connected medical devices and hospitals are such a tempting target for cyber criminals
ZDNet Security Update: Danny Palmer talks to Kelly Rozumalski, secure connected health director at Booz Allen, about the rise of internet connected healthcare and how it's creating more security vulnerabilities which can be exploited by hackers.
USB Power Delivery is the fastest way to charge iPhone and Android devices
The latest generation of iPhone and Android hardware supports the fastest charge technologies possible. But don't just use the cable and charger that come in the box.
iPhones are better than Samsungs (and Pixels). This week's definitive proof
Are you one of those still looking for a reason to buy one or other of the two big brands -- or even a Google Pixel? Here's some data that may help.
Apple charger accessories: What's no longer in the iPhone box?
Jason Cipriani and Jason Perlow discuss your options if Apple decides to not include a charger with the iPhone 12.
V Shred data leak exposes PII, sensitive photos of fitness customers and trainers
V Shred defended the public status of its open bucket and only partially solved the problem.
