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Customer service is poised for an AI revolution

Customer service is poised for an AI revolution

AI is viewed by customer service decision makers and agents alike as a boon to the customer and employee experience. AI adoption is nascent, but it's set to soar as more teams turn to chatbots, text, and voice analytics, and other use cases. Use of AI by customer service teams is projected to increase by 143 percent over the next 18 months.

60 minutes ago by in Digital Transformation

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