At its Modern Customer Experience event in Las Vegas, Oracle showcased products and services on this important topic. This article explains the basics of customer experience, what it is, and how to get there.
VR headsets are back on the attack -- with new models that offer higher resolution for precision work and gaming. However, the long-promised convergence between virtual reality and augmented reality appears no closer to becoming market reality.
There are a number of devices available to help you improve your golf game and as we start the golf season in northern states Garmin revealed its newest wearable focuse on golf. We'll be hitting the links with the Garmin S40 GPS next week so stay tuned for a review in the near future.
AI is viewed by customer service decision makers and agents alike as a boon to the customer and employee experience. AI adoption is nascent, but it's set to soar as more teams turn to chatbots, text, and voice analytics, and other use cases. Use of AI by customer service teams is projected to increase by 143 percent over the next 18 months.
Apple is making a big move into video streaming because the company can't afford to fall even further behind. Here's what's at stake.
Researchers at FireEye say Kremlin-backed hacking operations are attempting to target governments, media and political parties as elections approach.
Chrome 74 will go dark when Windows 10 users choose dark mode in Windows settings.
Each time Microsoft rolls out a major upgrade to Windows 10, you have the option to wait a few months before you install it on PCs running Windows 10 Pro or Enterprise. But you have to act quickly.
More details emerge on Microsoft's new Chromium-based Edge, with Insider testing likely to start soon.
The Oppo RX17 Pro is a solid 6.4-inch smartphone with one standout feature: its battery subsystem. If your workload mix hits your phone's battery hard, this should be a big attraction.
According to an ACCAN research project, telcos failed to provide information about products catered for consumers with disability when reasonably required 50 percent of the time.
As part of efforts to drive its aim of building an "everyday super app", the Singapore-headquartered company increasingly is gathering and analysing customer data, including location and payment history, but it says it collects "only data that is necessary" to deliver its services.
Developments originally intended for the video game industry are now having an impact on the cloud, AI, data science, and autonomous vehicles. It makes you wonder if Epic's Unreal Engine can move beyond games.
As it's increasingly clear that customer data is the only asset that matters, get ready for a bevy of vendor battles over APIs and integration.
DevOps, represents one of the biggest IT transformation initiatives of the past 30 years. There are implications for IT jobs.
