The Fourth Industrial Revolution has radically transformed the customer's expectations of companies, and customer service is transforming in kind to meet those expectations. A recent study found that 76 percent of customers feel that it's never been easier to take their business elsewhere. Forrester has found that the quality of a company's customer experience correlates with it's profitability.
Microsoft is adding customized backgrounds, secure private channels, additional camera support and live captions to Teams in the coming months.
While consumer virtual reality has garnered attention, the real investment is happening among corporations using VR for training, product design and healthcare. HP and HTC are following the enterprise dollars.
At its global partner event Reinvent, HP announced a series of new products and services for modern workforces.
Thirty years ago, Sir Tim Berners-Lee first proposed what would become the web, and the world would never be the same.
Apple products are expensive, so it makes sense to avoid buying anything that's nearing the end of its lifecycle, or when you can buy something of equivalent quality from another vendor. Here is a list of the items you are best avoiding.
Tonya Hall talks with Clifford Madru, vice president cloud solution architecture and engineering at Iron Mountain, about the best way to approach transferring local data to the cloud.
Firefox 66 will automatically prevent autoplay videos with sound from playing unless users want them to.
Ironic as it may be, EU websites might not be compliant with the EU's own data protection rules.
Pivotal’s Greenplum database is about to finally align with the open source project. What will that mean for the platform?
The new features will help users get meetings started more quickly and easily learn more about the people they're meeting with.
The 14-inch Elitebook x360 1040 G5 is a 360-degree convertible laptop with solid build quality and a good range of specification choices, although high-end variants are very expensive.
Data science is a growth area; here are some of the factors you need to take into account if you want to make the move.
How do you test autonomous vehicles in real-world conditions over millions of miles of roads in a strict regulatory environment? Go virtual.
Researchers have turned towards the jellyfish to create stretchy solutions for device self-healing.
