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4 customer service transformations: What the C-suite needs to know

4 customer service transformations: What the C-suite needs to know

The Fourth Industrial Revolution has radically transformed the customer's expectations of companies, and customer service is transforming in kind to meet those expectations. A recent study found that 76 percent of customers feel that it's never been easier to take their business elsewhere. Forrester has found that the quality of a company's customer experience correlates with it's profitability.

8 minutes ago by in Digital Transformation

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