When you start a new help desk job, you need to get a few things straight before the calls begin rolling in, and not all of them will be covered in your training manual. In this IT Dojo video, TechRepublic's Bill Detwiler shares five tips every support tech should follow before they start a new help desk job.
Between the Lines
Larry Dignan and other IT industry experts, blogging at the intersection of business and technology, deliver daily news and analysis on vital enterprise trends.
Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.
Rachel King is a staff writer for ZDNet based in San Francisco.
Zack Whittaker writes for ZDNet, CNET, and CBS News. He is based in New York City.
Here are today’s notable headlines. You can get News To Know via email alert and RSS daily .
Gmail is headed offline. Well, sort of.It's actually a cached version of Gmail that Google is talking about today.
Sun Microsystems reported a second-quarter net loss of $209 million, or 28 cents per share, on sales of $3.2 billion.
updated: Looking at the bigger picture, Yahoo's fourth-quarter financial results - which includes a swing to the loss column and a drop in revenue - really doesn't mean much. After all, that was then and this is now.
Yahoo's earnings are out -- and its cash flow took a big hit in the fourth quarter.According to the company:Cash flow from operating activities for the fourth quarter of 2008 was $321 million, a 48 percent decrease compared to $622 million for the same period of 2007.
IBM and Mark Papermaster have come to a truce.Papermaster, who was being sued by IBM, will join Apple April 24, according to a company statement.
It would be un-American to have a Super Bowl without a Budweiser commercial, without a Coca-Cola commercial, without a Chevy tru... - oh, wait, financially-strapped GM won't be airing any ads during this year's granddaddy of all advertising events.
When we last reported on the $1 billion fraud scandal at Satyam Computer Services in India, brothers Ramaling and Rama Raju, former chairman and former managing director and CEO, respectively, had been arrested and the full board of directors had been let go.
This credit-crisis-fueled recession is testing us far more deeply than merely everyone shaving a few costs while we ride this sucker out.