Paul Greenberg focuses on not only what CRM is but where its going in this blog on CRM strategy, technology, stories, companies and personalities.
In addition to being the author of the best-selling "CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers," Paul Greenberg is President of The 56 Group, LLC.
The DisclaimerSAS's legal department, which seems to be the only SAS department retaining the outlook of the early 20th century, asked all the bloggers who are posting who had their travel expenses covered to put in a disclaimer that they had all their travel expenses covered. My disclaimer is as follows: See Denis Pombriant's disclaimer.
Marc Benioff, at his Chatter event in NYC yesterday said the following:We've seen the future of enterprise software, and it looks more like Facebook on the iPad than Yahoo on the PC."Now, with my Jetsonesque world-view, I'd love to think that especially since I use Facebook a fair amount and have an iPad which I now officially love and there is evidence that companies that are innovators like salesforce and Apple are thinking about the enterprise in exactly that way.
I'm sitting here trying to figure out a business justification for the use of the iPad by me and interestingly enough there is more than one.
I ran across this rather interesting press release this morning from TMCNet saying: "FinancialForce.com Announces Out-of-the-Box SAP Integration for Sharing Financial Data.
First Things FirstI ordered an iPad last Friday right after Apple finished updating their site so that I could. Just to set the record straight, I'm not a fanboy though I have 2 iMacs, an iPhone and a Macbook Pro 13" with a solid state drive.
Once in awhile there is something that isn't only important coming out of the vendor community but actually kind of refreshing. Given my right-brained proclivities, I didn't think it would come from the world of contracts (that's a Ray Wang specialty), but interestingly enough it does.
(Just a brief note. I'm writing this with a TERRIBLE cold and I don't feel particularly sharp.
My bud and CRM thought leader Brent Leary posted on the fallacy of assuming the number of Twitter followers equals real influence in any way early last week. This got me to thinking.
There's no doubt in my mind NBC Universal had to do something given their falling ratings. The former kings of Thursday night TV not only sold themselves to Comcast, who, aside from Frank Eliason's superb rock star group of customer service people, sit near the bottom of customer service experience ratings all the time, but they are in the midst of probably what was the worst handling of a crisis of stars on late night TV ever, if not all times of TV.
Me: Every now and then, there is a story that's worth telling about business or, more accurately, the people who compose a business. What makes the story I'm about to have you listen to even more interesting is that this company, David's Bridal, a client of mine for 8 years, has what we are going to hear about what is called "random acts of kindness" built into the strategy.