Paul Greenberg focuses on not only what CRM is but where its going in this blog on CRM strategy, technology, stories, companies and personalities.
In addition to being the author of the best-selling "CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers," Paul Greenberg is President of The 56 Group, LLC.
We're heading into that inevitable year end, "let's forecast the next year so that we can all be proven ridiculously wrong" state that we pundit types all end up in. That's only one level less than inebriated or for those of you less articulate, drunk.
(NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new.
I'm in love with Amsterdam....no wait, I love it but I'm not in love....
Needless to say, being a Yankees fan of the entirely driven and committed sort, I'm biting every nail on my hands off and frankly, if I could reach my feet, would go at those nails too (Ugh.).
The RightNow User Conference was a significant transformation point for the company - for the better for the most part. I'm looking at the products which indicate smart short term value and the culture change, which indicates serious long term value.
Its not too often I endorse a new service - in fact, I never have without a lot of due diligence and at least some production history. So, for the first...
I am almost always in awe of Oracle OpenWorld. The scope of this conference is spectacular.
Back in 1999, I was a salesforce.com user and at that time, it was a rather kludgy sales force automation application that didn't do much right - for example if I tried to export a .
Sorry to have dropped off the radar for awhile. I was on the road.
Brent Leary, who is not only my bud, but one of the leading, no, the leading, small business consultant and analyst when it comes to small business (duh!), CRM, social CRM and social media, is someone that I want to highlight on these pages.