Guest Post: Steve Wylie on The Enterprise 2.0 Conference
I'm heading over to the Enterprise 2.0 conference in Boston on June 22.
Social CRM: The Conversation
Paul Greenberg focuses on not only what CRM is but where its going in this blog on CRM strategy, technology, stories, companies and personalities.
Paul Greenberg
In addition to being the author of the best-selling "CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers," Paul Greenberg is President of The 56 Group, LLC.
Latest Posts
Excerpt #2: Customer Experience - Chap 21 from CRM @ The Speed of Light, 4th ed.
I have to be straight with you. I'm entering the head down, grind it, drive to the goal line when it comes to CRM at the Speed of Light's 4th edition.
Excerpt: Marketing 2.0 From CRM at the Speed of Light 4th Edition
I'm going to try something out here. I am ready to cringe as the tomatoes and old iPods are thrown at me, or the praise is showered on me...
CRM Playaz Episode #9: SAP, Sage, Serious, Merry, Eat, Drink, Bling
CRM Playaz Episode #9Welcome to CRM Playaz Episode #9. Yeah, we're still in business.
Poll: Analyst Org. You Trust in Enterprise Software - Traditional & Social
This is a poll that can start settling some issues that seem to be of interest to many. Some crowdsourcing is in order to find out in the world of technology, who are the analyst organizations or categories that you trust the most when it comes to a good, clean honest look at the enterprise technology industry.
On the Matter of John Schwarz: Thank You
In my post on SAP Sapphire 09,Day 1, I was generally very happy with what I saw SAP doing at Sapphire this year. Very happy.
Sapphire 09 Live: Smart business plans, moral benchmarks
SAP is always a bit of a conundrum to me. They have extraordinarily talented people, an incredibly deep product portfolio that they are always extending, more often than not make good acquisitions that take some time but work out all in all, and seem to be actually dedicated to transforming their ecosystem - internal and network - when the world's conditions merit it.
CRM Playaz Episode #8: Kindle DX, C-Level Smackdown RightNow's Greg G.; and Twibes?
CRM Playaz Episode #8We are back again. Still posting it here on ZDNET.
Philadelphia Flyers Rock! - When It Comes To Customer Experience, That Is
I need to make something clear from the start. I'm a diehard NY Rangers fan when it comes to hockey.
CRM, Heroism and 26/11 in India
I imagine you're wondering what one has to do with the other since they're terms not associated with one another. Let me tell you a story:Back in late January of this year, I went to Mumbai to keynote and teach at a conference on Loyalty and Advocacy in India sponsored by the Bharati Vidyapeeth's Institute of Management Studies and Research (BVIMSR).