6 Okay, this is the final installment of the CRM 2010 Watchlist from me, though you will be seeing one from Brent Leary on the SMB Social CRM companies to watch in 2010 in the next couple of days. But I'm, "wore out.
Social CRM: The Conversation
Paul Greenberg focuses on not only what CRM is but where its going in this blog on CRM strategy, technology, stories, companies and personalities.
In addition to being the author of the best-selling "CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers," Paul Greenberg is President of The 56 Group, LLC.
Okay, to recap. We've so far done the following watchlist parts:Part I - The Big 4 - Microsoft, SAP, Oracle, salesforce.
This thing is so big that I have to split the posts. You saw my choices on Monday in Part IIA, now here's the rest of them - Cognizant, Eloqua, Sword-Ciboodle, SAS, SugarCRM, Helpstream and Aplicor.
Okay, you saw what I think about the Four Bad Boys of CRM the other day. Now onto the next not-really-a-tier tier.
Decisions. Decisions. Decisions.Oh, wait, you probably think that I'm talking about which companies to watch in 2010.
Just so you know, this year, I’ll do even better than last year (notice by adding the word “even” it makes it seem like I did really well last year but will improve over that sterling performance. Looking Back at CRM 2009 Forecast and decide whether “even” is justified or just a psychological ploy).
I have to admit that I enjoy going to conferences and summits as an analyst, journalist or paid speaker. I'm treated well by the vendors who bring me, my expenses are covered (and if a speaker, a fee too of course) and I know a lot of the staff who of whichever vendor it is and I have a lot of friends among them.
We're heading into that inevitable year end, "let's forecast the next year so that we can all be proven ridiculously wrong" state that we pundit types all end up in. That's only one level less than inebriated or for those of you less articulate, drunk.
(NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new.
I'm in love with Amsterdam....no wait, I love it but I'm not in love....