A Tale of Two Cities, Part II: Radian6's Coming Out...Again Party
If I look back on the emergence of the social media market (note I'm not saying Social CRM at this juncture, though we'll get back to it soon), I'd be happy to call Radian6, not the market creator, but the market maker. The popularity of social media technology aimed at serious business users (serious in terms of use it for getting business results.