Philadelphia Flyers Rock! - When It Comes To Customer Experience, That Is
I need to make something clear from the start. I'm a diehard NY Rangers fan when it comes to hockey.
Social CRM: The Conversation
Paul Greenberg focuses on not only what CRM is but where its going in this blog on CRM strategy, technology, stories, companies and personalities.
Paul Greenberg
In addition to being the author of the best-selling "CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers," Paul Greenberg is President of The 56 Group, LLC.
Latest Posts
CRM, Heroism and 26/11 in India
I imagine you're wondering what one has to do with the other since they're terms not associated with one another. Let me tell you a story:Back in late January of this year, I went to Mumbai to keynote and teach at a conference on Loyalty and Advocacy in India sponsored by the Bharati Vidyapeeth's Institute of Management Studies and Research (BVIMSR).
CRM Playaz Episode #7 - Short, Sweet, Sage, SAP, See-are-em, & End of Maintenance -- or Days
CRM Playaz Episode #7This episode is our shortest and maybe the sweetest we've ever done because of all the s's in it. Brent and I riff on pretty much all of life and upcoming events in the world of CRM including Sage Insights 2009 and SAP's SAPPHIRE.
CRM Pricing Changes: Brother Can You Spare 30 Bucks a Month
If there's one thing that characterizes a recession when it comes to CRM or enterprise applications desirability, its the pricing. Pricing schemes are a big deal for potential customers.
CRM Playaz Episode #6: Enterprise Tech Poll - Hmmm; Garbled Lingo; First C-Level Smackdown & Twidiocy Celebrity HOF Inducts Third "Member"
CRM Playaz Episode #6I suppose I should be covering Oracle's acquisition of Sun but I think that ZDNET blogger Larry Dignan does the seminal job on it here so read it here. I'm putting up the next episode of CRM Playaz, which very soon will be moving to Hubspot, our sponsor and BTW, our friends.
NetSuite Changes Suit(e): Peaceful Coexistence
Back in the 60s the Cold War left pushed for a solution to the U.S.
CRM Playaz Episode #5: Social Media for Closers? Nooo; Wiki Prices Up, Customer Experience Down; Celeb Twidiocy
Okay, all. Here's Episode #5CRM Playaz Episode #5Brent and I not only start on the baseball season, but we do some preliminary stuff including talking about his webinar on the use of social media tools at Hubspot, which, incidentally is the Playaz first sponsor.
Who Do You Think Is On Top in Enterprise Technology Innovation?
I've been torn. I'm trying to figure out who is the leading technology innovation pack at this juncture but the changes come so fast and so furiously that its become almost impossible to pinpoint it.
Study Says Social Media Not Useful to Close Sales. Duh.
Jessica Tsai writes wonderfully (as always) at DestinationCRM about the results of a survey done by the Effectiveness Solutions Research (ESR) Group that tries to (and I really mean "tries to" not "succeeds at") look at effect of the use of new social media tools" on B2B sales.What's bothers me here isn't the results of the survey but the survey itself.
When Health Care Law, Health Insurance Companies & Customers Don't Mix
My wife and I get our health insurance from Anthem Blue Cross & Blue Shield, here in Virginia. Because my wife is a cancer survivor our insurance rates are exorbitant.