Needless to say, being a Yankees fan of the entirely driven and committed sort, I'm biting every nail on my hands off and frankly, if I could reach my feet, would go at those nails too (Ugh.).
Social CRM: The Conversation
Paul Greenberg focuses on not only what CRM is but where its going in this blog on CRM strategy, technology, stories, companies and personalities.
In addition to being the author of the best-selling "CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers," Paul Greenberg is President of The 56 Group, LLC.
The RightNow User Conference was a significant transformation point for the company - for the better for the most part. I'm looking at the products which indicate smart short term value and the culture change, which indicates serious long term value.
Its not too often I endorse a new service - in fact, I never have without a lot of due diligence and at least some production history. So, for the first...
I am almost always in awe of Oracle OpenWorld. The scope of this conference is spectacular.
Back in 1999, I was a salesforce.com user and at that time, it was a rather kludgy sales force automation application that didn't do much right - for example if I tried to export a .
Sorry to have dropped off the radar for awhile. I was on the road.
Brent Leary, who is not only my bud, but one of the leading, no, the leading, small business consultant and analyst when it comes to small business (duh!), CRM, social CRM and social media, is someone that I want to highlight on these pages.
About 15 minutes ago I saw this story in the online version of the Sporting News: "Redskins suing fans who can't keep their season's tickets."I now know why I can't stand the Redskins and their ownership.
Last week, I keynoted the CRM Evolution 2009 conference - probably the best conference I ever attended, though I was biased because I also chaired it - first time I ever chaired a conference - so I had the opportunity to be a participant in more than just the speech.But the keynote wasn't just for the CRM Evolution conference; it was a joint keynote for CRM Evolution 2009 (get all coverage here) and SpeechTek 2009, the annual best attended speech technology conference (get some coverage here).
United Airlines: Customers are Merely TransactionsIf you're a loyalty marketer and look at my United profile, you find something that would make you 4.5 on a scale of 5.