CRM Playaz Episode #3: Twitter Hall of Shame; Customer Service - Sometimes It Hurts
CRM Playaz Episode #3Okay, here's the latest. We're working it and working on it at the same time.
Social CRM: The Conversation
Paul Greenberg focuses on not only what CRM is but where its going in this blog on CRM strategy, technology, stories, companies and personalities.
Paul Greenberg
In addition to being the author of the best-selling "CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers," Paul Greenberg is President of The 56 Group, LLC.
Latest Posts
Is Twitter Social CRM? Nope.
Over the last few days, social analyst Forrester's Jeremiah Owyang and PR 2.0 pundit Brian Solis have been calling Twitters's Future: Social CRM.
Sword Ciboodle - Yes, That's Their Real Name
I'm in Chicago, which outside of New York (once a New Yorker, always one), is my favorite U.S.
Social CRM for the iPhone? Nope. Still, Not Bad at All
On March 4, Finnish app provider Cermster announced their iPhone app - Relations Manager as "Social CRM for the iPhone." So, being an iPhone lover, I figured that I'd take a look at the app - and $4.
Time (and CRM 2.0) Marches On: CRM Integration w/social platforms expands
The buzz around social CRM and CRM 2.0 is picking up.
Do We Really NEED CRM 2.0?
(I'm taking a weird or, to make that more polite, unusual step and publishing this at both PGreenblog and ZDNET because it impacts both audiences. Honestly, I'm not being lazy.
SAP, CRM 2.0: The Culture Shift Begins
(In the interests of full disclosure, SAP is a client of mine, but the way I found this out was from a Google alert, not from them)Never underestimate the power of the social and business change that we're undergoing. Please.
Oracle CRM - Innovation Free or Innovative?
"Innovation is in the eye of the beholder" - No one that I know said it, 2009Dennis Howlett, a friend, fellow ZDNET blogger and a man with serious enterprise applications chops, did a blog posting on Oracle and innovation a couple of days ago that I need to do a short response to with this blog posting of my own.
UPDATE #2: CRM on the Mac is like Oranges to uh, Apple
Amazing.Since I posted the original CRM on the Mac entry on Monday, the battle has been raging hot and heavy.
CRM Playaz: Episode #2: Twitterspeak; Plagiarism Just Doesn't Go Away
Oddly, to us, at least, Brent Leary and I got a great response to episode #1 of CRM Playaz. Its actually become my top rated blog posting here ever.