How to retain your customers in a recession isn't always obvious and certainly is never easy. But tools, strategies, techniques and tactics are there to do just that -and acquire customers in the bargain - even in a downturn.
Social CRM: The Conversation
Paul Greenberg focuses on not only what CRM is but where its going in this blog on CRM strategy, technology, stories, companies and personalities.
In addition to being the author of the best-selling "CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers," Paul Greenberg is President of The 56 Group, LLC.
CRM Playaz - Read Post First, Then Listen, Please....CRM has always been controversial.
Since I was totally disappointed in the performance of the NY Giants about 10 days ago, (though happy the Eagles and Ravens had their butts whupped last weekend), I have had little to look forward to this year, (other than today's incredible inauguration of President Obama, which I am ecstatic about) so I did some thinking instead. That's kind of how I do my thinking - between sports events and errands....
Consider this a followup to yesterday's entry - and one that shows the power of CRM 2.0 too.
I KNOW that everyone who reads ZDNET columns loves technology. I get that.
As I'm sure half the known and 2/3 of the yet to be discovered universe is aware now, salesforce.com had an outage on January 6.
Brent Leary is not only one of the more influential guys in the world of CRM but he is one of the nicest. He is a bright, insightful fun-loving and well-respected CRM guru who understands especially how the small business needs to use CRM and Social CRM.
To RecapWe're heading into the homestretch. Which is why the Giants need to beat the Panthers....
Industry Giants -the New Adults on the BlockMost of these might not be surprising to you but they are to me. With maybe the exception of Sage...
We're heading into the forecasting homestretch now. You've seen what I'm thinking 'sup for 2009 with this post, this post, and this post.