Consider this a followup to yesterday's entry - and one that shows the power of CRM 2.0 too.
Social CRM: The Conversation
Paul Greenberg focuses on not only what CRM is but where its going in this blog on CRM strategy, technology, stories, companies and personalities.
In addition to being the author of the best-selling "CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers," Paul Greenberg is President of The 56 Group, LLC.
I KNOW that everyone who reads ZDNET columns loves technology. I get that.
As I'm sure half the known and 2/3 of the yet to be discovered universe is aware now, salesforce.com had an outage on January 6.
Brent Leary is not only one of the more influential guys in the world of CRM but he is one of the nicest. He is a bright, insightful fun-loving and well-respected CRM guru who understands especially how the small business needs to use CRM and Social CRM.
To RecapWe're heading into the homestretch. Which is why the Giants need to beat the Panthers....
Industry Giants -the New Adults on the BlockMost of these might not be surprising to you but they are to me. With maybe the exception of Sage...
We're heading into the forecasting homestretch now. You've seen what I'm thinking 'sup for 2009 with this post, this post, and this post.
I forgot to write in two of my forecast segments yesterday. I think for the purposes of blaming something else, I'll blame my car accident last August for the memory loss.
Last week at this time I was throwing my neck out there forecasting some of CRM's moves in 2009 - and no one chopped it off, thank goodness. So, now, in the same spirit, I'm going to do part 2 of three and stick my hands out to be slapped for the remainder of my forecasts for 2009.
(8)Mobile CRM will be in increasing demand by sales organizations in particular - and vendors will continue to invest in it, downturn or not(6)There is a divergence of interest between how large enterprises will look at and buy CRM 2.0 (Social CRM) and how small businesses will do the same