Telecommunications customers complained about problems with their landline Internet services at an increasing rate during 2012-2013, new TIO statistics reveal, while NBN complaints were few and far between.
A view from the trenches of Australian telecommunications. As the name implies, it's a two-way conversation and we ask you not to pull any punches ... we won't.
As large as the US mainland but with a smaller population than Texas, Australia relies on ICT innovation to maintain its position as a first-world democracy and a role model for the developing Asia-Pacific region. Award-winning journalist David Braue has covered Australia’s IT and telecoms sectors since 1995 – and he’s as quick to draw lessons from their failures as to laud their successes.
The lack of Touch ID fingerprint scanning in Apple's latest products suggests that hackers have shaken Apple’s confidence in the technology. Will this be the death knell for mobile biometrics – and leave the iPhone 5s as an identity-protection anomaly?
Open-source tools, cloud-linked Internet of Things (IoT) machine-to-machine interface to eliminate need to travel to service stormwater management facilities at remote construction sites.
Jony Ive may have abandoned skeuomorphism for the minimalist and over-white design of iOS 7, but his over-reliance on distracting, inconsistent text commands has compromised the usability and coherence of the new mobile platform.
Majority of customers opting for faster plans and VoIP over UNI-V, but lingering price and architectural concerns complicate satellite and equitable regional delivery.
Ed Husic and Kate Lundy had the strongest profiles on ICT issues, but their omission from Bill Shorten's front bench leaves great uncertainty around who will be appointed to hold Turnbull's NBN to account. But will it even matter who is chosen?
iiNet CTO hopes for cherry-picking law repeal, greenfields clarity and a Telstra commitment to improve copper fault remediation as company reworks its investment strategy around the new Coalition government's FttN-based NBN policy.
Wide telecoms-industry participation could eventually help Telco Together Foundation funnel millions per month to indigenous, refugee, homeless and mental-health charities.
Labor MP Ed Husic blasts Coalition hypocrisy over NBN Co CEO appointment, retrograde NBN policy in wide-ranging address to telecommunications industry summit.
Telco consumer protection code improving industry behaviour – but over 180 noncompliant providers still to be dealt with as comms authority patrols compliance and launches mobile network performance discussion paper to inform Nov 14 forum.
A concerted effort to refocus on customer satisfaction has driven strong internal service-delivery improvements at Australia's second-largest telco, but even its head of customer strategy admits there is still a long way to go.
Apple's new iOS7 was meant to be a revolution in design — but someone forgot to do some continuity checking. The result is an aesthetic nightmare that, regardless of the underlying features, is difficult and frustrating to use.
Communications Minister Malcolm Turnbull has wasted no time in clearing out Labor's NBN Co legacy and installing sympathetic staff to deliver his FttN vision. But as he puts a broom through our most concentrated repository of NBN knowledge, has Turnbull thrown the baby out with the bath water?
It was supposed to be a budget phone for the masses, but outside the United States Apple's iPhone 5c is being sold at eye-watering prices. It's last year's model at this year's prices – and it will be an also-ran before it's even hit the shelves.
Incoming Communications Minister Malcolm Turnbull is taking the Coalition's rout of Labor as a mandate for FttN. Yet, while Labor's implosion has empowered him to do pretty much what he wants, that doesn't mean Australians are going to like it.