A concerted effort to refocus on customer satisfaction has driven strong internal service-delivery improvements at Australia's second-largest telco, but even its head of customer strategy admits there is still a long way to go.
A view from the trenches of Australian telecommunications. As the name implies, it’s a two-way conversation and we ask you not to pull any punches ... we won’t.
Australia’s first-world economy relies on first-rate IT and telecommunications innovation. David Braue, an award-winning IT journalist and former Macworld editor, covers its challenges, successes and lessons learned as it uses ICT to assert its leadership in the developing Asia-Pacific region – and strengthen its reputation on the world stage.
Apple's new iOS7 was meant to be a revolution in design — but someone forgot to do some continuity checking. The result is an aesthetic nightmare that, regardless of the underlying features, is difficult and frustrating to use.
Communications Minister Malcolm Turnbull has wasted no time in clearing out Labor's NBN Co legacy and installing sympathetic staff to deliver his FttN vision. But as he puts a broom through our most concentrated repository of NBN knowledge, has Turnbull thrown the baby out with the bath water?
It was supposed to be a budget phone for the masses, but outside the United States Apple's iPhone 5c is being sold at eye-watering prices. It's last year's model at this year's prices – and it will be an also-ran before it's even hit the shelves.
Incoming Communications Minister Malcolm Turnbull is taking the Coalition's rout of Labor as a mandate for FttN. Yet, while Labor's implosion has empowered him to do pretty much what he wants, that doesn't mean Australians are going to like it.
Before you go to the voting booth on September 7, ensure you've weighed up the full implications of both parties' NBN strategies. In this instalment, David Braue looks at the government's policy.
Before you go to the voting booth on September 7, ensure you've weighed up the full implications of both parties' NBN strategies. In this instalment, David Braue looks at the opposition's policy.
The latest election brochure from Coalition bigwig Andrew Robb suggests the NBN is no longer even important enough to mention when it comes to party priorities. Somebody should tell Tony Abbott – and stop letting Malcolm Turnbull waste so much time spruiking his NBN policy.
The dissolution of Julia Gillard's ministry saw Labor try a curious approach to replacing the ubiquitous Stephen Conroy: appointing four separate ministers to each spruik the NBN in their own way. A week away from the election, has this approach helped Labor's chances or hurt them?
Malcolm Turnbull still believes Telstra will gift its supposedly worthless copper network to the Coalition for its FttN plan – but his reasons why, make no sense at all. With the election looming, has Turnbull simply abrogated any responsibility for NBN accuracy?