The TIO fielded 25 percent fewer complaints about Vodafone in the 2012-13 financial year, but the troubled telco still got more complaints than Telstra and Optus put together.
A view from the trenches of Australian telecommunications. As the name implies, it’s a two-way conversation and we ask you not to pull any punches ... we won’t.
Australia’s first-world economy relies on first-rate IT and telecommunications innovation. David Braue, an award-winning IT journalist and former Macworld editor, covers its challenges, successes and lessons learned as it uses ICT to assert its leadership in the developing Asia-Pacific region – and strengthen its reputation on the world stage.
Tiny Kogan Mobile generated over 800 Telecommunications Industry Ombudsman (TIO) complaints but mobile-related overall declined by 25% in 2012-13, "cautiously optimistic" ombudsman reveals.
Telecommunications customers complained about problems with their landline Internet services at an increasing rate during 2012-2013, new TIO statistics reveal, while NBN complaints were few and far between.
The lack of Touch ID fingerprint scanning in Apple's latest products suggests that hackers have shaken Apple’s confidence in the technology. Will this be the death knell for mobile biometrics – and leave the iPhone 5s as an identity-protection anomaly?
Open-source tools, cloud-linked Internet of Things (IoT) machine-to-machine interface to eliminate need to travel to service stormwater management facilities at remote construction sites.
Jony Ive may have abandoned skeuomorphism for the minimalist and over-white design of iOS 7, but his over-reliance on distracting, inconsistent text commands has compromised the usability and coherence of the new mobile platform.
Majority of customers opting for faster plans and VoIP over UNI-V, but lingering price and architectural concerns complicate satellite and equitable regional delivery.
Ed Husic and Kate Lundy had the strongest profiles on ICT issues, but their omission from Bill Shorten's front bench leaves great uncertainty around who will be appointed to hold Turnbull's NBN to account. But will it even matter who is chosen?
iiNet CTO hopes for cherry-picking law repeal, greenfields clarity and a Telstra commitment to improve copper fault remediation as company reworks its investment strategy around the new Coalition government's FttN-based NBN policy.
Wide telecoms-industry participation could eventually help Telco Together Foundation funnel millions per month to indigenous, refugee, homeless and mental-health charities.