Dion Hinchcliffe

Dion Hinchcliffe is an expert in information technology, business strategy, and next-generation enterprises. He is currently Chief Strategy Officer at the digital business transformation firm Adjuvi. A veteran of enterprise IT, Dion has been working for two decades with leading-edge methods to bridge the widening gap between business and technology. He has extensive practical experience with enterprise technologies and he consults, advises, and writes prolifically on social business, IT, and enterprise architecture. Dion still works in the trenches with clients in the Fortune 1000, government, and Internet startup community. He is also a sought-after keynote speaker and is co-author of several books on 2.0 subjects including Web 2.0 Architectures from O'Reilly as well as the best-selling Social Business By Design from John Wiley & Sons (May, 2012.)

Latest Posts

SAP's 12Sprints joins the social enterprise bandwagon

SAP's 12Sprints joins the social enterprise bandwagon

I spent some time this morning working with SAP's new 12Sprints collaboration service, which was announced earlier this week. Available free in open beta immediately, it's a cloud-based service that's a cross between Basecamp and Google Wave and is ostensibly designed for team collaboration. Not incidentally, 12Sprints is also clearly a social application and it includes viral invitation, extensive commenting and discussion capabilities, and interesting new twists on measuring community opinion such as real time consensus tracking. Here's my analysis and breakdown.

published February 3, 2010 by

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Social CRM: Ground zero for Enterprise 2.0 in 2010

Social CRM: Ground zero for Enterprise 2.0 in 2010

There's been some debate recently on whether Social CRM is part of the broader Enterprise 2.0 story. I try to answer the question and explore some of the latest thinking on social business and how it can help transform the customer relationship for real competitive advantage.

published February 3, 2010 by

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The app store: The new "must-have" digital business model

The app store: The new "must-have" digital business model

Amazon announced today that it was opening up its Kindle reader device to 3rd party applications to be distributed later this year in the Kindle Store.This news was just one more in a string of announcements from platform vendors large and small that they're getting the message: The app store model that Apple has proved so successfully with the iPhone is becoming the next frontier when it comes to next-generation software distribution that creates clear value for both customers and companies alike.What will then mean for software distribution models of the future? You can bet they will look a lot like the Apple App Store...

published January 21, 2010 by

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The social Web in 2010: The emerging standards and technologies to watch

The social Web in 2010: The emerging standards and technologies to watch

The emergence of Facebook, Twitter, and the rest of the social Web as a global force in the last several years has done a great deal to highlight their potential to fundamentally alter the way we communicate and collaborate both at home and in business. However, despite the movement of social computing into our daily lives we're all clearly on a long journey together as the technologies themselves emerge from infancy.The state-of-the-art today when it comes to the social computing environments that surround us now -- in our browsers, mobile devices, and elsewhere -- underscore how much more we have left to do to make these new modes of digital conversation and discourse become mature, efficient, safe, and truly useful.Fortunately the Web doesn't stand still and there continues continues to be rapid research and development when it comes to the mechanics of today's online social universe. There are many new efforts under way to refine and improve the world of social media, some of which we'll explore here and many which are just beginning...

published January 20, 2010 by

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Fixing IT in the cloud computing era

Fixing IT in the cloud computing era

The reality of cloud computing as it exists today already offers significant potential to IT departments that want to cut costs, lighten their infrastructure footprint, and adopt agile new technologies. Whether it's private clouds or public ones, all signs point towards it being one of the top new approaches for enterprise IT for 2010. This is coming right at a time when traditional enterprise models for IT have come under increasingly sharp criticism for failure to perform, including most recently SOA and just about any "big system" enterprise project these days.Most would agree that something needs to change, and the cloud might be the first compelling escape route from a long-standing conundrum: How can we connect information technology directly to the business in a much more effective and less failure-prone way than we do now? I explore the latest debate surround enterprise IT and how cloud computing will augment or even entirely replace IT eventually.

published January 7, 2010 by

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ZDNet's Enterprise Web 2.0: The top 10 posts of 2009

ZDNet's Enterprise Web 2.0: The top 10 posts of 2009

As we get ready to enter the final year of the decade, here's a round-up of what you found interesting here on Enterprise Web 2.0 based on actual readership. We'll see what the new year brings us but 2009 was full of notable developments that will have a lasting impact to way we using technology in business.This year was a significant one for next-generation IT and business, particularly with the rapid rise of cloud computing and emerging trends in social computing. The "Great Recession" of 2009 itself was also a significant topic as well as strategic business transformation using Web 2.0 technologies.Based on what readers here found most interesting or otherwise worthy of their attention, here's a breakdown of what the top 10 posts here on ZDNet's Enterprise Web 2.0, in reverse order.

published December 21, 2009 by

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Enterprise 2.0: The 2009 year in review

Enterprise 2.0: The 2009 year in review

It's that time of year again, when we look back at the year that was while making next year's technology and business predictions. 2009 was an exciting year across the board for all things Web 2.0 in the enterprise and related topics. I often find that it's when we take time to look back at the big picture that we get the best sense for what's actually happening in the marketplace today.I'm starting first with Enterprise 2.0 here in this post and then cloud computing and next-generation SOA over the next couple of weeks, with the year-in-reviews first and then predictions, so please stay tuned.

published December 17, 2009 by

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What will power next-generation businesses?

What will power next-generation businesses?

The ongoing and seemingly inexorable decline of traditional media continues to be the canonical example of what happens when the ground rules get changed in an industry that is fundamentally unable to adapt to new market conditions. A great analysis recently posted by Umair Haque at Harvard Business underscores the point: The so-called new normal is starting to seem more and more foreign the deeper we go into the 21st century than most organizations may yet be willing to believe.Here's an exploration of what will likely drive forward next-generation businesses in the 21st century.

published December 10, 2009 by

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The cloud computing battleground takes shape. Will it be winner-take-all?

The cloud computing battleground takes shape. Will it be winner-take-all?

This year has been one of relatively grand alliances between emerging cloud computing vendors as they fill holes in their capabilities and try to create appealing one-stop enterprise cloud services.We’ve seen major announcements so far from IBM and Juniper, Cisco/EMC/VMware, and most recently BMC and Salesforce. There are many other smaller initiatives that have formed as well and all of these efforts underscore several key points for those businesses trying to understand the real strategic benefits of the cloud including cost, agility, and scalability.In the end we have some momentus choices; here's how to take the high road when it comes to enterprise cloud computing.

published November 24, 2009 by

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Salesforce Chatter: Social operating systems emerge on the IT stage

Salesforce Chatter: Social operating systems emerge on the IT stage

The next big shift: Intranets, portals, and software suites that are the integrating force of the social fabric for our organizations. This morning's announcement here at Dreamforce today from Salesforce of Chatter, an enterprise-class realization of Facebook and Twitter, is further evidence of the industry's push for social Web capabilities for business activities.

published November 18, 2009 by

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Enterprise 2.0: What do we know today about moving our organizations into the 21st century?

Enterprise 2.0: What do we know today about moving our organizations into the 21st century?

This week in Frankfurt at the Enterprise 2.0 SUMMIT and last week at the inaugural Enterprise 2.0 Conference West in San Francisco has been an good microcosm of the state of the industry. It does appear that we're entering a new stage in the maturity of enterprise social computing. The good news: Most of the lessons learned are good ones, yet as we'll see, some challenges remain.

published November 11, 2009 by

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Are the iPhone and social networks making the classic Web and intranet obsolete?

Are the iPhone and social networks making the classic Web and intranet obsolete?

There's been an important and relatively sudden change taking place over the last couple of years in the way that we interact with the Web. While direct access or search activity has been (and still is) the most common way that we access the content and applications of the Web, new ways have been rapidly growing and competing with how we work online, both at home and at work. These new models, exemplified by social networking sites like Facebook or mobile apps on platforms like the iPhone, Palm's new webOS, and Android, seems to be heralding a change in the way that we work with our IT systems in the enterprise.See what the implications are and what you can do about them.

published October 25, 2009 by

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Twenty-two power laws of the emerging social economy

Twenty-two power laws of the emerging social economy

I take a look at twenty-two power laws that will drive forward your organization this year as we look at what will make business and IT successful in the 21st century. A detailed and descriptive dive into next-generation enterprises for the technical and business-oriented alike.

published October 5, 2009 by

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Community management: The 'essential' capability of successful Enterprise 2.0 efforts

Community management: The 'essential' capability of successful Enterprise 2.0 efforts

It's not a skill that's been widely understood until quite recently, however community management has begun to move to the forefront of discussions about enterprise social computing as the use of social tools begins to climb the maturity curve. Now it's increasingly proving not just useful but a critical component of Enterprise 2.0 efforts despite an often vague understanding of what it is and where it should be situated in the org chart.

published September 28, 2009 by

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Creating a unified model for enterprise mashups

Creating a unified model for enterprise mashups

I’ve written here over the years about software mashups; simple combinations of pieces of the Web that are rearranged into new useful forms. I've even called the approach a key to the future of software development. While mashups in the enterprise have been reasonably successful up until now, there have been challenges in enabling the same level of wide use and benefits that are currently evident on the open Web.The new Open Mashup Alliance and EMML will create a unified model for mashup development. i explore the details and implications of how OMA and EMML work.

published September 24, 2009 by

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