The next big shift: Intranets, portals, and software suites that are the integrating force of the social fabric for our organizations. This morning's announcement here at Dreamforce today from Salesforce of Chatter, an enterprise-class realization of Facebook and Twitter, is further evidence of the industry's push for social Web capabilities for business activities.
Enterprise Web 2.0
Dion Hinchcliffe on leveraging the convergence of IT and the next generation of the Web.
Dion Hinchcliffe is an expert in information technology, business strategy, and next-generation enterprises. He is currently Chief Strategy Officer at the digital business transformation firm Adjuvi. A veteran of enterprise IT, Dion has been working for two decades with leading-edge methods to bridge the widening gap between business and technology. He has extensive practical experience with enterprise technologies and he consults, advises, and writes prolifically on social business, IT, and enterprise architecture. Dion still works in the trenches with clients in the Fortune 1000, government, and Internet startup community. He is also a sought-after keynote speaker and is co-author of several books on 2.0 subjects including Web 2.0 Architectures from O'Reilly as well as the best-selling Social Business By Design from John Wiley & Sons (May, 2012.)
This week in Frankfurt at the Enterprise 2.0 SUMMIT and last week at the inaugural Enterprise 2.0 Conference West in San Francisco has been an good microcosm of the state of the industry. It does appear that we're entering a new stage in the maturity of enterprise social computing. The good news: Most of the lessons learned are good ones, yet as we'll see, some challenges remain.
There's been an important and relatively sudden change taking place over the last couple of years in the way that we interact with the Web. While direct access or search activity has been (and still is) the most common way that we access the content and applications of the Web, new ways have been rapidly growing and competing with how we work online, both at home and at work. These new models, exemplified by social networking sites like Facebook or mobile apps on platforms like the iPhone, Palm's new webOS, and Android, seems to be heralding a change in the way that we work with our IT systems in the enterprise.See what the implications are and what you can do about them.
I take a look at twenty-two power laws that will drive forward your organization this year as we look at what will make business and IT successful in the 21st century. A detailed and descriptive dive into next-generation enterprises for the technical and business-oriented alike.
It's not a skill that's been widely understood until quite recently, however community management has begun to move to the forefront of discussions about enterprise social computing as the use of social tools begins to climb the maturity curve. Now it's increasingly proving not just useful but a critical component of Enterprise 2.0 efforts despite an often vague understanding of what it is and where it should be situated in the org chart.
I’ve written here over the years about software mashups; simple combinations of pieces of the Web that are rearranged into new useful forms. I've even called the approach a key to the future of software development. While mashups in the enterprise have been reasonably successful up until now, there have been challenges in enabling the same level of wide use and benefits that are currently evident on the open Web.The new Open Mashup Alliance and EMML will create a unified model for mashup development. i explore the details and implications of how OMA and EMML work.
There’s been plenty of discussion recently in the blogosphere, including here, about the successes and challenges of Enterprise 2.0 projects. But there’s still just a rough general sense of what it really takes to create an effective collaborative community using social tools.However, as social computing patterns and best practices begin to emerge, we're starting to get a clearer idea of how to make Enterprise 2.0 efforts successful. Here's what we know so far.
Yesterday in downtown Washington DC I was fortunate to be able to attend two important Government 2.0 events, the LMI Executive Forum on Mission 2.0 and O'Reilly's Government 2.0 Expo. Both of these events highlighted the benefits as well as the challenges of improving the way the government does so much of what it does.Here's what you need to know about Web 2.0 in government based on the discussions at these seminal events.
These days in the halls of IT departments around the world there is a growing realization that the next wave of outsourcing, things like cloud computing and crowdsourcing, are going to require responses that will forever change the trajectory of their current relationship with the business, or finally cause them to be relegated as a primarily administrative, keep-the-lights-on function.Here's how the conception of the growing Web OS can describe how to strategically align our businesses with the world's largest marketplace.
My recent exploration of the potential causes of Enterprise 2.0 failures here on ZDNet sparked a critical discussion in the blogosphere of enterprise social computing and its overall appropriateness, motivations, and benefits to business. In particular, well-known contrarian Dennis Howlett weighed in last week with fairly severe criticism of Enterprise 2.0 which ultimately resulted in a direct response from Andrew McAfee, coiner of the term.I recap the facts and the latest discussion and explain why social tools in the workplace, if history is any guide, are almost certainly inevitable.
I’ve been having some very interesting conversations lately about Enterprise 2.0 failures with ZDNet colleague Michael Krigsman. He is doing research for his work on project failures in this area and is trying to understand the reasons why some Enterprise 2.0 initiatives don’t succeed. In preparing for our talk together, I ended up doing quite a bit of my own research and the results, at least for me, surfaced some fascinating stories and insights that are worth examining examining here in detail.
As Web 2.0 applications move more deeply into the strategic operations of enterprises, a unique hybrid of social software has emerged to help businesses deal with the giant sea of customers that awaits them on the other side of the network. While Enterprise 2.0 tools, primarily aimed at collaboration, are certainly part of this story, they often don’t help companies enjoy the full range of possibilities when it comes customer-facing social computing. Enter the rapidly emerging Social CRM space, an area that’s become highly significant recently.
Hear the words "enterprise architecture" and many people will turn away automatically. It's not that they aren't aware that technology drives so much of the modern world, they just think it doesn't apply to what they do. The famous IT/business divide is too often kept this way because of mutual incomprehension, not-invented-here thinking, and apparently incompatible mindsets. However, this is beginning to change.
In recent months, another significant front in the growing trend of open data has emerged, and with it a growing focus on what businesses can do with that most precious asset they’ve developed at enormous expense over the years: their data.
Social software platforms, including services such as Facebook and Twitter, have become one of the primary channels for communication amongst consumers this year, even eclipsing e-mail in some parts of the developed world.The same however, can’t quite be said yet for the workplace. While the adoption numbers for social applications are still impressive in business (about half of all large organizations), actual adoption and use is lagging significantly behind the non-business world as organizations take the time to assess a range of issues with enterprise social computing, including appropriateness, security, control, management methods, and roll-out strategies.The choices of social tools these days can be daunting and are only increasing rapidly, with new entries appearing weekly and existing ones being upgraded often. What’s increasingly needed is a detailed look at what’s currently available in business-class social software and how it sizes up, which we’ll try to do in high-level form here.
The best of ZDNet, delivered
- 1 The "Big Five" IT trends of the next half decade: Mobile, social, cloud, consumerization, and big data
- 2 The enterprise technologies to watch in 2014
- 3 The new digital workplace: How enterprises are preparing for the future of work
- 4 20 contemporary enterprise collaboration tools
- 5 Today's enterprise collaboration landscape: Cloudy, social, mobile